I ordered a couple Transformers, checking out and paying on their website. Then my order was cancelled. I emailed back to ask about the reliability of the stock levels on their website (maybe for... See more
Company replied
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Review summary
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I order my parcel over 10 days ago and I have had no updates whatsoever,I just want to know wether it should be canceled or not and if so how
Company replied
Hello, on April 12th I ordered "Good Smile Company - Nendoroid "KamiKatsu: Working for God in a Godless World" Mitama" to Israel. I checked the link and it only says "Payment accepted", no shipping... See more
Company replied
Hello, I have been waiting for an email confirmation since January 29. Could you please check the status of my order? Thank you. UPD: I haven’t received any response regarding my order —... See more
Company replied
Company details
Written by the company
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Contact info
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
2.6
Poor
250 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Japanzon
Thank you !
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