Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
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The delivery was within the time frame. The kept sending emails saying my order was on its way There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Order delivery was very straightforward…
Order delivery was very straightforward thank you.
December 19, 2025
Reply from Japebo.co.uk
Mr & Mrs Welch,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.co.uk
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our after-sales service. Providing reliable support before and after purchase is very important to us.
If you ever have any questions or need assistance, please don’t hesitate to contact us. Have a great day!
Kind regards,
Marina – Japebo
Unexpected Additional customs fee
When I ordered a few items from yourselves I thought that, although it was quite expensive, that it was alright as I ordered enough for at least a year’s supply.
Unfortunately I had to pay over £40.00’s for a border payment and I find that this is not good enough.
I will definitely not be ordering anything else from yourselves
December 2, 2025
Reply from Japebo.co.uk
Hi,
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience this has caused.
This is not how it should be. You were not meant to pay a customs or border fee on your order. We will therefore contact you directly to sort this out and refund the border payment you were charged.
We completely understand your frustration and apologise for the experience. We’ll make sure this is resolved properly for you.
Kind regards
Micas – Japebo
Great
All my orders have been delivered on time the website is so easy to use.
Perfect I wish I could say that about all my online shopping experiences
December 13, 2025
Reply from Japebo.co.uk
Hi Sandra,
Thank you so much for your wonderful review 😊
We’re delighted to hear that your orders were delivered on time and that you found the website easy to use.
It really means a lot to us to know that your experience stood out positively compared to other online shopping experiences. Feedback like yours motivates our team to keep delivering reliable service and a smooth shopping journey.
Thank you for choosing Japebo — we truly appreciate it and hope to welcome you back again soon.
Kind regards
Thomas – Japebo
No problems
December 11, 2025
Reply from Japebo.co.uk
Hi B. McFarlane, thanks for your 5-star review and for shopping with Japebo.
Great to hear everything went smoothly — no problems 😊 If you ever need anything, we’re happy to help.
Kind regards,
Mads – Japebo
Abismable tracking and delivery information
Product not delivered yet and no update on tracking since registering the delivery
December 5, 2025
Reply from Japebo.co.uk
Hi Paul,
We’re very sorry to hear that your order has not been delivered as expected.
To resolve this, we are sending out a replacement shipment. We will also include a return envelope, so the original parcel can easily be returned in case it should still arrive later.
We sincerely apologise for the inconvenience and thank you for your patience. If you have any questions, please feel free to contact our customer service directly.
Kind regards,
Magnus
Japebo Customer Service
Reply from Japebo.co.uk
Hi Mrs Ulloa,
Thank you for your review ⭐️
We’re glad to hear everything arrived on time and exactly as described. You’re very welcome back anytime!
Kind regards,
Mads – Japebo
Very good service
Kept me up-to-date with package information. Very courteous and helpful.
December 8, 2025
Reply from Japebo.co.uk
Thank you so much for taking the time to leave us such a positive review on Trustpilot!
We are thrilled to hear that you were satisfied with our service and that our team was able to keep you informed and assist you effectively.
Your feedback is incredibly important to us, and it motivates us to continue providing the best possible service to our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your kind words!
Best regards,
Micas - Japebo
Reply from Japebo.co.uk
Thank you so much for your review! We’re happy to hear that the delivery was speedy and fast.
– Japebo Support
Reply from Japebo.co.uk
Thank you for your feedback! We’re glad that our product selection made it easy for you to find exactly what you needed.
– Japebo Support
It's the second time I have ordered…
It's the second time I have ordered from you, and no problems so far.
November 27, 2025
Reply from Japebo.co.uk
Hi Michael,
Thank you for the 5-star review — and for coming back to us again! We’re really happy to hear everything has gone smoothly both times.
We truly appreciate your trust, and we’re here anytime you need us.
Kind regards,
Mads – Japebo Customer Service
Excellent service, as always
As always, my experience with Japebo has been excellent. My order was processed and dispatched within two days and I was kept informed about the delivery status of my parcel.
November 14, 2025
Reply from Japebo.co.uk
Hi Renate,
Thank you for your continued trust in us and for taking the time to leave such a detailed review. We are very pleased to hear that everything went smoothly and that you felt well informed throughout the delivery process. We look forward to supporting you again whenever you need accessories for your hearing aids.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Hi Nigel, thank you for the 5-star review!
Great to hear that your delivery was very quick — that’s exactly what we aim for.
Thanks again for choosing Japebo, and we hope to help you again soon.
Kind regards,
Mads – Japebo Customer Service
The delivery was very efficient
The delivery was very efficient, especially so as it came all the way from Denmark!
November 14, 2025
Reply from Japebo.co.uk
Hi Karen, thank you so much for the lovely review!
We’re really happy to hear the delivery was efficient — and even more so that it reached you quickly.
We truly appreciate you shopping with us, and we hope to be able to help again anytime you need something.
Kind regards,
Mads – Japebo Customer Service
A really good company to deal with
A really good company to deal with. Product came quickly and exactly what I ordered
November 23, 2025
Reply from Japebo.co.uk
Hi Carol,
Thank you so much for your wonderful review. We’re delighted to hear that you had a great experience with us and that your order arrived quickly and exactly as expected.
We truly appreciate your kind words!
Kind regards,
The Japebo Team
I don't like it not being obvious that…
I don't like it not being obvious that the goods are not from UK, when the website gives no indication of that.
November 22, 2025
Reply from Japebo.co.uk
Hi Trevor,
Thank you for sharing your feedback — we truly appreciate it.
I understand your concern. While our UK website and prices are fully localised for a smooth shopping experience, all orders are shipped from our central warehouse. This is handled seamlessly through Royal Mail, with no extra import costs or delays for customers.
That said, your comment is valuable, and we will review how we can make this clearer on the site.
Thank you again for your order and for taking the time to let us know.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Thank you, Jonathan!
Great to hear that everything arrived quickly and exactly as expected. We appreciate your review and your order very much.
Kind regards
Thomas – Japebo
Great service and quick delivery
I ordered a small item from Japebo without realising that it is not in my country. I need not have worried. The item was well priced and arrived very quickly
.Thank you Japebo
November 9, 2025
Reply from Japebo.co.uk
Thank you so much, Deirdre!
We’re delighted to hear that your order arrived quickly and that everything went smoothly, even across borders. We truly appreciate your kind words and are glad you’re happy with both the price and the delivery.
Kind regards
Thomas – Japebo
Good source for rebranded Connexx accessories.
I have Specsavers Advance branded hearing aids. These are rebranded Connexx, a Danish make. Japebo stocks accessories for them and delivery is fast and cheap.
November 21, 2025
Reply from Japebo.co.uk
Thank you for sharing your experience! We’re pleased to hear that our selection of Connexx-compatible accessories worked perfectly for your Specsavers Advance hearing aids, and that your order arrived quickly. Don’t hesitate to reach out if you need assistance with anything else.
– Japebo Support
Reply from Japebo.co.uk
Hi, thank you for the lovely review!
Great to hear everything arrived so quickly and exactly as ordered.
If you ever need anything else, we’re here to help.
Kind regards,
Mads – Japebo
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