Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
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The delivery was within the time frame. The kept sending emails saying my order was on its way There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
484 reviews
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Replied to 90% of negative reviews
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Reply from Japebo.co.uk
Hello,
Thank you for taking the time to share your feedback. We’re very pleased to hear that you’re satisfied with the service, product quality, and delivery speed.
We’re grateful for your kind words and happy to know you’d choose us again.
Best regards,
The Japebo Team
BATTLING FOR REFUND FROM JAPEBO
WARNING THIS COMPANY RESISTS FOLLOWING UK CONSUMER RIGHTS LAW IN RELATION TO REFUNDS.
IT USES A .CO.UK DOMAIN ADDRESS BUT I CANNOT FIND IT LISTED IN COMPANIES HOUSE. Companies using .co.uk are required to register with Companies House by law.
I purchased a Streamline Microphone online (Japebo.co.uk made me assume it was a UK company) to assist hearing aid communication.
They stated VAT included and free delivery - however I was charged customs and Royal Mail "handling - total £43. Japebo however refunded this.
It worked well for a few days but then the Mic failed and despite following all the instructions could not get it working. I informed Japebo on 1st August (<10 days after receipt). I made two attempts by Royal Mail to return it to Japebo. First attempt it was returned by Danish PO, second time Danish PO wanted to charge customs - and wanted a Danish mobile number of the customs form (which I do not have and Japebo could not provide). Eventually I got a return label from Japebo (not offered initially) for a carrier - even then it took a couple of weeks to get the Mic to them. It is now nearly 4 months that I have not had a working Mic.
They say Signia cannot find fault but are currently refusing to refund because the box it came in is missing a bit of cardboard. This is in contravention of both their own guarantees and UK consumer law which is clear - the original box is not required.
MY RESPONSE to Japebo: In response to Japebo’s reply to my post, ALL components of the Mic were returned - even the small string to hang it round your neck. This is the first time Japebo have claimed “cables” were missing after weeks of communication.
The only factor which Japebo have complained about until now was the cardboard package , in particular a missing piece of black cardboard. So I reject their statement.
Original packaging is not required for a refund under UK Consumer rights law 2015. This is yet another red herring in their response.
I further note that they have not explained why I cannot find them registered at Companies House but are using a .co.uk domain. This leads consumers to believe they are UK based. If they are not registered at Companies House it is my understanding that they are breaking UK law.
Frankly rather than turning me into a very very unhappy customer they would be better off giving me the refund to which I am entitled under UK consumer law.
November 24, 2025
Unprompted review
Reply from Japebo.co.uk
Dear Mr. Nigel Hurst,
Thank you for your review. I want to address the key points and outline the concrete way forward.
Import charges
You were charged customs and Royal Mail handling fees on delivery, and we refunded these costs once documented.
Return and timeline
You informed us on 1 August, shortly after receipt, that the product was not working as expected. You then attempted to return the item yourself, but the shipments did not reach us. To ensure the return could be completed without further issues, we provided a carrier label, and the product was delivered to us and forwarded to Signia for inspection.
Inspection result
Signia’s technical assessment did not confirm a functional fault in the microphone. Regardless of this outcome, we are committed to resolving your case fairly and in line with applicable consumer rights.
Why the refund has not been finalised yet
When the return arrived, the packaging was incomplete and damaged, and parts of the original contents were missing, including cables that are part of the full set. These components affect the product’s commercial value. This is the only reason the refund is still on hold. We are not requiring an intact outer box as a condition. The issue is the missing contents.
Resolution options
We will close this in one of the following two ways:
1. Full refund once the set is complete
We are sourcing replacement inner packaging and the missing accessories. Once the return is complete, we will issue a full refund to your original payment method.
2. Refund now with a deduction for missing contents
If you prefer immediate closure, we will refund now, with a deduction reflecting the missing accessories only.
Please reply with your preferred option, and we will proceed accordingly.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Hi!
Thank you so much for your fantastic 5-star review. We’re so happy to hear that you’re pleased with our service!
We truly appreciate your support.
Kind regards,
The Japebo Team
Good experience
Good experience , delivery took a long time by international post. Unfortunately I ordered the wrong sized item so will need to return them for the exchange which Japebo has offered.
November 14, 2025
Reply from Japebo.co.uk
Hi Susan, thank you for updating your review and for your feedback.
We’re glad to hear you had a good overall experience, though we’re sorry the delivery took longer than expected with international post.
Unfortunately, once parcels leave our warehouse, delivery times can vary a bit depending on the local carrier, but we understand it’s frustrating when it happens.
We also appreciate you letting us know about the sizing issue. As agreed, we’ll of course help you with the exchange, and we’ll make it as smooth as possible for you. If you need any assistance while returning the item, just reach out to us directly and we’ll take care of it.
Best regards,
Mads - Japebo
Reply from Japebo.co.uk
Hi, thank you for your review.
We’re glad to hear that the item was of good quality and met your expectations.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
Reply from Japebo.co.uk
Hi, thank you very much for your kind review.
We’re glad to hear that you found the service excellent, the ordering easy, and the price good.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
The correct item was delivered on time
November 9, 2025
Reply from Japebo.co.uk
Hi,
Thank you so much for your review. We’re glad to hear that the correct item arrived on time and that everything went smoothly!
Kind regards,
The Japebo Team
Speed of delivery
November 8, 2025
Reply from Japebo.co.uk
Hello,
Thank you for your feedback! We’re glad the delivery reached you quickly and that you’re satisfied with the service.
Best regards,
The Japebo Team
Reply from Japebo.co.uk
Thank you, Anthony! 😊
We’re glad to hear your order arrived quickly – we really appreciate your feedback.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hello Paul,
Thank you for taking the time to leave such positive feedback! We’re delighted to hear that you were satisfied with the efficiency of our delivery, communication, and service.
We truly appreciate your trust in us.
Best regards,
The Japebo Team
Exact product specification and promt…
Exact product specification and promt delivery
October 31, 2025
Reply from Japebo.co.uk
Hi John,
Great to hear that you got exactly what you wanted and that delivery was fast!
Thank you for your 5-star review.
Best wishes,
The Japebo Team
Quick delivery
October 31, 2025
Reply from Japebo.co.uk
Hello,
Thank you for taking the time to leave a review! We’re glad to hear that your order arrived quickly and that you’re satisfied with our service.
Best regards,
The Japebo Team
Reply from Japebo.co.uk
Hi Adrian,
We’re so glad to hear that you found ordering easy, delivery quick, and our prices fair. 😊
Thank you for your review!
Best wishes
The Japebo Team
The speed with which they arrived
The speed with which they arrived, they arrived within 2 days.
October 19, 2025
Reply from Japebo.co.uk
Hi S. Horton,
Thank you very much for your great review. We’re pleased to hear that your order arrived so quickly and that you’re happy with our service.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
Reply from Japebo.co.uk
Hi Richard,
Thank you for your kind review. We’re delighted to hear that you were kept informed throughout and that your order arrived on time.
We appreciate your feedback and hope to see you again at Japebo.co.uk.
Best regards,
Team Japebo
A pleasant experience
The ordering process was easy and I was kept informed as to the progress of the order. The product was as described and appears to be of good quality.
October 29, 2025
Reply from Japebo.co.uk
Hi Tony,
We’re so happy to hear that you had a pleasant experience and that the product was just as described. 😊
Thank you for your kind feedback!
Best wishes,
The Japebo Team
All went smoothly with my concha Locks
All went smoothly with my concha locks….interesting name for bits of plastic which hold one’s hearing aid cones in place!
Good service although the locks seemed expensive for 10 tiny items!
They fitted my Signia aids correctly.
October 28, 2025
Reply from Japebo.co.uk
Hi John,
Thank you so much for your lovely and detailed review. We’re glad to hear that everything went smoothly and that the concha locks fit your Signia hearing aids perfectly — yes, the name is quite an interesting one for those little parts!
We really appreciate your feedback and your kind words about our service.
Kind regards,
The Japebo Team
Supplied exactly what I needed
Supplied exactly what I needed, at a good price, and delivered quickly.
October 27, 2025
Reply from Japebo.co.uk
Hi Marian,
Thank you so much for your wonderful review! We're delighted to hear that you found exactly what you needed, at a good price, and that your order arrived quickly.
You're always very welcome back at Japebo.co.uk
Best regards,
Team Japebo
Reply from Japebo.co.uk
Hello,
Thank you for your positive feedback! We’re delighted to know that you were pleased with our customer service — it means a lot to us.
Best regards,
The Japebo Team
Reply from Japebo.co.uk
Hello Sidney,
Thank you for your positive feedback! We’re glad that you experienced great service and that our team could assist you.
Kind regards,
The Japebo Team
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