I placed my order on 8 June. I believed I was ordering from a New Zealand company. Their name showed as Japebo.NZ. However, it turns out the company is in Denmark and I did not receive my order u... See more
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Review summary
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It was an easy online site to navigate and order .Took a little longer to arrive than expected but that just be down to xmas mail .All round no problems and no complaints .
Company replied
Product delivered as expected although a little slow until I realised that it had come from Denmark. No other issues.
Company replied
Good to know that the product I bought has been acknowledged and is en-route to New Zealand. Thanks.
Company replied
Company details
About Japebo
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from leading brands such as Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring good sound quality and long-term performance. 🔊
🛒 Easy and simple shopping
Our webshop is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly and helpful support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Denmark
- info@japebo.nz
- japebo.nz
Everything you need for your hearing aid
3.5
Average
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Trust worthy.…
Good to know that the product I bought has been acknowledged and is en-route to New Zealand. Thanks.
March 10, 2026
Reply from Japebo
Hi Jane, thank you for your review!
We’re glad to hear you feel confident with your order and the delivery process.
Kind regards
Mads – Japebo
Slower than expected
February 8, 2026
Reply from Japebo
Hi Warren, thank you for your review.
We’re sorry to hear delivery took longer than expected. This isn’t the experience we aim for.
Kind regards,
Japebo Support
Product never delivered
I placed an order three weeks ago and it has not yet arrived. I reached out to Japebo and they sent me tracking links that showed the product hadn't even been picked up. I have emailed twice since requesting an update and have had no response. Would not recommend purchasing through this company.
February 20, 2026
Unprompted review
Reply from Japebo
Wrote him again: 52784
Back Ordering
My order has been put on 'back order' but with no indication of if or when it might be delivered.
At this stage this is really more of an inconvenience than a problem but a little more communication from you would be most helpful.
February 7, 2026
Reply from Japebo
Hi Wayne, thank you for your review - you’re absolutely right.
We should have communicated more clearly about the backorder.
We’re very sorry for the inconvenience. We have now contacted you by email regarding order #12143557 to resolve the situation and confirm the next steps.
If you haven’t received our message yet, please check your spam/junk folder, or reply here and we’ll resend it right away.
Best regards,
Mads – Japebo
Reliable advice and fast shipping
Customer service were able to tell me the correct parts I needed, and shipping to New Zealand was fast.
February 3, 2026
Reply from Japebo
Hi, thank you for your great review! 😊
We’re really pleased to hear our customer service team could help you find the correct parts - and that your order arrived quickly all the way to New Zealand.
If you ever need assistance again, we’re always happy to help.
Best regards,
Mads – Japebo
Good service
January 22, 2026
Reply from Japebo
Hi Kevin, thanks for your review!
We’re really happy to hear you had a good experience with our service.
Kind regards,
Mads – Japebo
I expected delivery within a week as we…
I expected delivery within a week as we were at our beach house. That didn't happen and so when eventually delivered the package was dropped over the gate and left to the weather inspite of my instructions to place it inside the letter box!!!
January 15, 2026
Reply from Japebo
Hi Carroll,
Thank you for sharing your experience, and I’m sorry to hear about the delivery issues you encountered.
We completely understand how frustrating this must have been, especially given that you had clear delivery instructions. Unfortunately, once the parcel has been handed over to the local carrier, the final delivery handling is outside of our direct control. That said, we did dispatch your order as quickly as possible from our side.
We appreciate you bringing this to our attention, as feedback like this helps highlight where the delivery experience can fall short. If there’s anything we can assist you with now, please don’t hesitate to reach out.
Kind regards,
Magnus - Japebo
Transaction wasn't simple (my fault)…
Transaction wasn't simple (my fault) but was completed successfully and promptly to my satisfaction
February 4, 2026
Reply from Japebo
Hi Russell, thank you very much for your 5-star review!
We’re glad we could help get everything sorted quickly and to your satisfaction, even when the transaction was a bit tricky.
Thanks for choosing Japebo - don’t hesitate to reach out if you need anything in the future.
Kind regards,
Mads – Japebo
I am a retired teacher of Deaf and the…
I am a retired teacher of Deaf and the ability to maintain my own aids and ears without Audiologist markup is wonderful thanks
January 8, 2026
Reply from Japebo
Thank you for your feedback! We’re so pleased to hear that our products help you maintain your hearing aids without the additional costs from Audiologists. We appreciate you sharing your experience.
– Japebo Support
Fast delivery right around the planet
Fast delivery despite being dispatched from the Netherlands. Good communication advising approximate delivery dates etc. No damage to the package or products.
January 15, 2026
Reply from Japebo
Hi Natalie, thank you so much for your lovely review 😊
We’re really happy to hear that the delivery was fast despite the distance, and that our communication and packaging met your expectations.
Best regards,
Mads - Japebo
Very speedy and efficient
January 12, 2026
Reply from Japebo
Thank you for your feedback! We’re pleased that you experienced our service as fast and efficient.
– Japebo Support
good comm and tracking
December 31, 2025
Reply from Japebo
Hi Mark, thank you for your review!
Glad to hear the communication and tracking worked well.
Best regards,
Mads – Japebo
It was annoying and not useful to…
It was annoying and not useful to receive two requests for a review before the order had arrived
December 15, 2025
Reply from Japebo
Hi Mike,
Thank you for your feedback, and I’m sorry for the inconvenience this caused. Unfortunately, deliveries over the Christmas period were delayed due to public holidays, which meant the review requests were sent at a time when we would normally expect the order to have arrived, even though your parcel was delivered later than usual. We appreciate you bringing this to our attention and hope you are happy with the products now that they have arrived.
Kind regards
Thomas – Japebo
It was an easy online site to navigate…
It was an easy online site to navigate and order .Took a little longer to arrive than expected but that just be down to xmas mail .All round no problems and no complaints .
December 14, 2025
Reply from Japebo
Hi Gary, thanks for your review and 4 stars!
We’re glad the site was easy to navigate and ordering was straightforward.
And thanks for your patience with the slightly longer delivery time over the Christmas period — we really appreciate it.
Kind regards,
Mads – Japebo
Great product
Great product, delivered to New Zealand within a week. Has items not available to me at good prices.
December 5, 2025
Reply from Japebo
Thank you for your great review!
We’re really pleased to hear that your order arrived quickly in New Zealand and that you found products at good prices that weren’t easily available locally.
Your feedback means a lot to us, and we hope to serve you again in the future.
Marina - Japebo
Reply from Japebo
Hi Thao, thank you very much for your kind review!
We’re happy to hear you had a great experience and truly appreciate you choosing Japebo.
Best regards,
Mads – Japebo
Have not receive my purchase as yet!!
November 13, 2025
Reply from Japebo
Hi Barbara,
Thank you for your message. Your order #12142436 is still on its way and should be delivered within the next few days.
If it has not arrived within a few days, please contact us and we will be happy to help further. You can do that here: www.japebo.nz/contact-us
Best regards,
Team Japebo
Reply from Japebo
Hello,
Thank you for your feedback! We’re glad to know that you found our ordering process simple and that delivery was fast.
Best regards,
The Japebo Team
very good comms and quick delivery
September 30, 2025
Reply from Japebo
Thank you for your good feedback!
We’re pleased to hear that you’re satisfied with both the delivery and the service.
We always strive to provide our customers with the best possible experience. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Marina- Jabepo
Your communication was very prompt &…
Your communication was very prompt & kept up to date. Very much appreciated, thank you
September 11, 2025
Reply from Japebo
Hi Joan,
Thank you so much for your 5-star review! We’re delighted to hear you appreciated our prompt and clear communication. It means a lot to us – we always aim to keep our customers informed every step of the way.
Best regards,
The Japebo Team
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