Japebo Reviews 

66
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good communication and tracking provided for their orders. Many also appreciate the quality of products received, noting they are just as listed, and excellent packaging ensures items arrive undamaged. However, some customers experienced significant dissatisfaction with delivery, often waiting longer than expected or finding their orders did not arrive. The unexpected origin from Denmark or Scandinavia was a recurring concern, contributing to delays. Receiving review requests before delivery also annoyed some people.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and fast... See more

Product

Customers consistently note ambiguous experiences with the product itself, with some finding it fine, exactly... See more

Order

Customers had ambiguous experiences with order, with many expressing concern over delayed deliveries, some... See more

Service

Users describe positive interactions with service, highlighting good communication regarding delivery dates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I placed my order on 8 June. I believed I was ordering from a New Zealand company. Their name showed as Japebo.NZ. However, it turns out the company is in Denmark and I did not receive my order u... See more

Company replied

Rated 4 out of 5 stars

It was an easy online site to navigate and order .Took a little longer to arrive than expected but that just be down to xmas mail .All round no problems and no complaints .

Company replied

Rated 4 out of 5 stars

Product delivered as expected although a little slow until I realised that it had come from Denmark. No other issues.

Company replied

Rated 4 out of 5 stars

Good to know that the product I bought has been acknowledged and is en-route to New Zealand. Thanks.

Company replied


Company details

  1. Hearing Aid Store
  2. Hearing Aid Repair Service

About Japebo

Written by the company

Japebo logo

Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from leading brands such as Oticon, Widex, Phonak, Signia, and ReSound.

We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring good sound quality and long-term performance. 🔊

🛒 Easy and simple shopping
Our webshop is designed to make it easy to find the right products. With clear categories, search functionality, and detailed descriptions, you can quickly find the parts and accessories that fit your hearing aid.

Visit webshop

🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments, so you can follow your delivery every step of the way.

💬 Friendly and helpful support
Need help choosing the right product? Our support team is always happy to help via email, both before and after your purchase.

🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.

⭐ We value all feedback and use Trustpilot reviews to continuously improve our service and customer experience.

Why choose Japebo?

Written by the company

Everything in one place
At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
Helpful support when you need it
Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking, so you can follow your delivery.
Safe and flexible shopping
We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.

Contact info

Everything you need for your hearing aid

Original parts, fast dispatch, and friendly support.

3.5

Average

TrustScore 3.5 out of 5

66 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(66)

49 reviews in the last 12 months

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