JasionBike Reviews 

892
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and sturdy build of the bikes, noting impressive performance and comfortable ride. Many find assembly straightforward, contributing to an enjoyable user experience with powerful motors and smooth operation. Reviewers often highlight customer service as exceptional, appreciating quick, knowledgeable, and friendly support that effectively resolves issues. However, some people mentioned receiving products with missing parts or defects upon arrival, such as scratched paint or stripped bolts. A few others also noted communication was not always timely, and experienced issues with batteries failing or not being received.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing the bikes as well-built, sturdy, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

User experience

Customers had positive experiences with user experience, often praising the ease of assembly and intuitive... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought myself an EB5 Roamer for Christmas. It's a good value for the money -- I love the way it looks and feels. I assembled it myself with no difficulty. When I encountered an issue with adjusting... See more

Rated 5 out of 5 stars

Not only is the Jasion Hunter Pro a thoughtful design and very user friendly to operate! It has a powerful motor, smooth ride with adjustable suspension. We were extremely impressed with the packaging... See more

Rated 5 out of 5 stars

I recently bought a Jasion e bike that I believe is truly I catching at 1st appearance. With its long battery life and speed, I'm very pleased with my purchase and glad I chose Jasion as my ebike... See more

Rated 5 out of 5 stars

Fast and Furious eBikes This is our 5th eBike from JaisonBike. First 3 were purchased from our favorite wholesale store. Following 2 were directly from jaisonbike.com. Our daughters are addicted t... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bicycle Wholesale
  4. Bike Accessories Store

Written by the company

Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.


Contact info

4.2

Great

TrustScore 4 out of 5

892 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(892)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love everything about it!

We ordered the Jasion EB7 2.0 and absolutely love it. Shipping was very fast. It has met all our expectations and needs. Assembly was easy and quick with clear directions. We have used it a ton with no issues. Great value for a great bike. Highly recommend and are very satisfied with it.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

X-Hunter and the EB7 2.0 Combo

I purchased the X-Hunter and the EB7 2.0 combo and both bikes have been awesome. Definitely recommend Jasion products because they are well built and fun to just jump on and cruise. Great for the campgrounds too!

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality bike

Great quality bike. The shipping was fast and very well packaged to ensure the bike was not going to get damaged. It is a very comfortable and smooth riding bike. I ordered one for my son last year and we loved it so much, I came back to order one for myself.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Bike!

Awesome shipping, had to contact customer service for a payment issue and got instant response. The bike is awesome! X-Hunter. Easy to assemble, easy to ride! You won’t be disappointed!,

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

X hunter and SB7 ST Combo

We purchased a combo set of the X-hunter and the EB7 ST. This is a perfect for set for both my husband and myself. We are avid campers and have been researching for months to find the best bikes for us! The bikes arrived quickly, well packaged with easy set up. Tools were provided which was so convenient! And customer service was outstanding when we had any questions!! Let the adventures begin!!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Jasion EB7 ST E-bike: A Solid E-Bike, Fun to Ride

The bike's construction is solid, reliable and sturdy. The terrain in my area is pretty hilly so the battery does get a workout. Even so I feel the battery life is even somewhat beyond my expectations. It performs consistently regardless of the terrain.
I do need to tighten up the screws for the handlebar, seat and occasionally in other places fairly often. I don't know if that's just because I do give it a workout.
Overall this bike is a really good investment for its price point and I'm very pleased with it. It's a great starter bike for anyone getting into the e-bike ridership.

May 5, 2025
Unprompted review
Rated 4 out of 5 stars

Great value for this e-bike

Great value for this e-bike. Smooth ride powerful drive, My only complaint is the location of the key, often times it is difficult to insert the key because you cannot see the insertion point. Sometimes I have to practically climb under the bike to insert the key properly. Would be a 5 star if they would re-engineer the location

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect size

Overall bike was packaged well, but we did find one of the reflectors broken. I e-mailed asking for a replacement and it was promptly sent; communication with customer service has been amazing. I was a little worried about the size and weight of the bike, as I am over 65 and stand 5’1. With seat adjusted to the lowest level, I can put my feet firmly on ground, and so far, can manage bike by myself! As for assembly, we found the YouTube instruction video much more helpful than the instruction booklet.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Jasion X-Hunter x3

This was our 3rd Jasion X-Hunter purchase. The first one was such a great bike, we decided to order a second and 3rd. After our first purchase, we also had 2 other friends order Jasion Bikes. If we need more, it will for sure be Jasion!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

2 New X-Hunter*2 e-biles

We recently purchased 2 e-bikes from Jasion and love them. We have road then around our property and went on one ride through the country so far. We plan to take them with us when we go south for the winter.
So far, the customer service team has been great with any questions and concerns we have had so far!

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love both X-Hunter and EB7 ST

I sold a mid drive bike to buy a combo X-Hunter / EB7 ST. We love both of them. They are excellent bikes. Battery lasts longer than I thought it would on the XHunter (I stay in pas 2 or 3 plenty of power and speed) Just buy one or a combo.

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Week 1

Hey ,Jasion product is amazing. All the reviews on YouTube are accurate. Only problem I have is can we get a more vocal assembly tutorial for first time riders/builders.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Jason Bike

I love my Jason Bike. I got the Jasion®EB7 ST Ebike. I am 5’2” and this bike is perfect for my height. It was very affordable and it folds up easily. I’ve had mine for almost a year now. We take it camping with us and ride it on the Greenway in our home town. I would highly recommend it for someone short in stature. It’s the only one that I found after researching many that works with my stature.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

My wife and I love our Jasion bikes

My wife and I love our Jasion bikes. We have had them for one year. We have taken them camping, to weekend concerts, and ride them around our property quite often. They are durable and can fold and fit in the trunk of the car. Excellent purchase and quite affordable.

July 25, 2024
Unprompted review

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