I bought myself an EB5 Roamer for Christmas. It's a good value for the money -- I love the way it looks and feels. I assembled it myself with no difficulty. When I encountered an issue with adjusting... See more
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Company details
Written by the company
Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.
Contact info
United States
- 1 (888) 825 6366
- support@jasionbike.com
- jasionbike.com
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Replied to 80% of negative reviews
Typically replies within 2 weeks
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We love our bikes and customer service is great!
In Great bikes for the price. We bought two thunders. Nice bikes! Reached out by email for a question and Alice responded back quickly with an answer. We are very pleased!
I love this bike
I can’t get off this bike.lol I’m riding all over the place down to both beaches I live near and out in the woods. This thing maneuvers greatly.Ive had it to 31 mph using #5 with pedal assist at 7 gear and I’m 240 ibs. I’ve gotten 75 miles per charge
It’s a beast!
It’s a beast! Anyone thinking of getting one- do it! You won’t be disappointed!
Customer service always replied and gave valuable information, assembly was a breeze, and the bike itself is well built.
5 stars.
Kuddos to Jasion and their team!
Jasion revolt pro
The jasion revolt pro , this bike is the best on market . It is freaking awesome andfast and sleek . Alice took care of everything, she goes above and beyond making sure everything goes though right.
Lack of battery.
We bought a bike through a shop called Escooter clinic. When it was delivered, we assembled the bike but the battery was not working so we sent the battery back. However, the shop said they had contacted them so many times for a replacement but couldn't get any answers. Until now, we haven't recieve the battery or charger back and it's been four months.

Reply from JasionBike
Jasion Hunter Pro eBike - Exactly what I wanted.
I received my Jasion Hunter Pro ebike last week and am very impressed by the quality. Well made and everything works like advertised. Really like the twist throttle which allows very fine speed changes. Would definitely recommend this bike to friends.
The bike arrived late but works great
The bike arrived late, but so far the performance is great. My son was able to assemble it easily and is loving it.
Great E-bike Purchase
Quick and easy ordering experience. Delivery and packaging of the bikes was top notch. Assembly was simple and overall quality of the X-Hunter pro and X-Hunter bikes is excellent. Customer support is quick to respond and resolved any question I had.
A good solid Ebike, ready for the dirt road
A fantastic Ebike that was easy to put together! Before Christmas was over, everyone was able to take a ride. Long battery and fast with good rugged tires. Looking forward to take this bike camping and hitting some trails!
Christmas Gift
Great bike my husband love it. Great customer service and fast response. Thinking about purchasing me a e-bike.
I bought two Jasion bikes for Christmas. NOT GOOD
I bought two Jasion bikes for Christmas. One was dead on arrival (faulty brake sensor). Support forced me to spend hours repairing it myself, promised a replacement, and then ghosted me right before the holidays.
Now, I’m stuck in a loop of useless emails with their AI support bot. Even the bike that works feels cheap and clumsy. If you want a reliable bike and actual human help, skip Jasion and buy a Lectric.
Update 1-23-26. Jasion has now ghosted me but will follow up on my reviews. please read the 5 star revies and know that its all fake AI writing from Jasion. not a misspelling, not a punctual mistake, all glowing reviews. Don't be faked out. Jasion is a low-end product at best and will not make things right when it counts. Ownership is: Jasion e-bikes are primarily manufactured by GUANGDONG SHUNDE JUNHAO SCIENCE & TECHNOLOGY DEVELOPMENT CO., LTD. They are often associated with Chinese, direct-to-consumer manufacturing, with some reports linking them to Galaxy Bicycle Co., Ltd.
Please consider a different bike. I moved on to a Lectric. owned by Levi Strauss's heirs and built in Pheonix AZ.
Watch the bots
Update 2-6-26. Jasion responds to every review I leave within a day. The same corporate verbiage. But when it comes to actually refunding the money they just won't do it. I encourage you to look at Lectric.

Reply from JasionBike
I would recommend these bikes
This is our second set of bikes from Jasion : we have had great luck : delivery was on time, assembly was straight forward : we had one bike damaged in shipping but the replacement parts were shipped and easy to install with detailed videos
Thanks Cathy and the support team
Customer service was great
Customer service was great, helped update our shipping address and kept me updated on all
My questions .
I recently bought a Jasion e bike that…
I recently bought a Jasion e bike that I believe is truly I catching at 1st appearance. With its long battery life and speed, I'm very pleased with my purchase and glad I chose Jasion as my ebike choice.
I had a slight issue with a part on the bike and jasion went above and beyond to satisfy my issue and make the situation right, their customer service team is exceptional and resolved my issues immediately. Thank you Jasion, I look forward to many years of enjoying your bike.
Don
I love my new Thunder
I love my new Thunder. Jasion is definitely the way to go. Customer service is exceptional. If you are teetering on whether to buy or not I say do it. Very easy to put together and I love the ride. The fat tires do make A difference. Thank you Jasion.
Build quality of the X-Hunter ST
Settled on the Jasion for all the features highlighted in the reviews and the price. Build quality of the X-Hunter ST and customer service is top notch. Assembly video not so much. Needed to buy a longer seat post because I am 6'2" but the ride is great.
Very kind and understanding customer service
I ended up coming across some transportation issues that were going to keep me from driving my vehicle for quite some time and in the hurry of me looking for an ebike I purchased the Jasion Thunder ebike all the while me not knowing about the regulations in my state in regards to ebikes. Once I found out, I contacted customer service and explained my situation, they were very understanding and let me cancel my order and even went as far as canceling the automatic fee that get charged for cancelations.
Jasion customer support was fantastic…
Jasion customer support was fantastic dealing with a mistake I HAD MADE and resolved it perfectly. Bike is great quality and I highly recommend!
This bike was amazing
This bike was amazing, the seats were really comfy and every time I rode it , it was a smooth ride. I highly recommend this bike to anyone.
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