JasionBike Reviews 

891
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and sturdy build of the bikes, noting impressive performance and comfortable ride. Many find assembly straightforward, contributing to an enjoyable user experience with powerful motors and smooth operation. Reviewers often highlight customer service as exceptional, appreciating quick, knowledgeable, and friendly support that effectively resolves issues. However, some people mentioned receiving products with missing parts or defects upon arrival, such as scratched paint or stripped bolts. A few others also noted communication was not always timely, and experienced issues with batteries failing or not being received.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing the bikes as well-built, sturdy, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

User experience

Customers had positive experiences with user experience, often praising the ease of assembly and intuitive... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought myself an EB5 Roamer for Christmas. It's a good value for the money -- I love the way it looks and feels. I assembled it myself with no difficulty. When I encountered an issue with adjusting... See more

Rated 5 out of 5 stars

Not only is the Jasion Hunter Pro a thoughtful design and very user friendly to operate! It has a powerful motor, smooth ride with adjustable suspension. We were extremely impressed with the packaging... See more

Rated 5 out of 5 stars

I recently bought a Jasion e bike that I believe is truly I catching at 1st appearance. With its long battery life and speed, I'm very pleased with my purchase and glad I chose Jasion as my ebike... See more

Rated 5 out of 5 stars

Fast and Furious eBikes This is our 5th eBike from JaisonBike. First 3 were purchased from our favorite wholesale store. Following 2 were directly from jaisonbike.com. Our daughters are addicted t... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bicycle Wholesale
  4. Bike Accessories Store

Written by the company

Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.


Contact info

4.2

Great

TrustScore 4 out of 5

891 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(891)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this bike

I can’t get off this bike.lol I’m riding all over the place down to both beaches I live near and out in the woods. This thing maneuvers greatly.Ive had it to 31 mph using #5 with pedal assist at 7 gear and I’m 240 ibs. I’ve gotten 75 miles per charge

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

It’s a beast!

It’s a beast! Anyone thinking of getting one- do it! You won’t be disappointed!
Customer service always replied and gave valuable information, assembly was a breeze, and the bike itself is well built.
5 stars.
Kuddos to Jasion and their team!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jasion revolt pro

The jasion revolt pro , this bike is the best on market . It is freaking awesome andfast and sleek . Alice took care of everything, she goes above and beyond making sure everything goes though right.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Lack of battery.

We bought a bike through a shop called Escooter clinic. When it was delivered, we assembled the bike but the battery was not working so we sent the battery back. However, the shop said they had contacted them so many times for a replacement but couldn't get any answers. Until now, we haven't recieve the battery or charger back and it's been four months.

September 6, 2025
Unprompted review
JasionBike logo

Reply from JasionBike

We would like to deeply apologize for your unpleasant experience. We take every user's feedback very seriously and hope to resolve the issue you encountered. Please kindly contact us via support@jasionbike.com with your product information and order information. We will prioritize handling your complaint. Thanks for allowing us to improve our service, and we look forward to hearing from you.

Rated 5 out of 5 stars

Jasion Hunter Pro eBike - Exactly what I wanted.

I received my Jasion Hunter Pro ebike last week and am very impressed by the quality. Well made and everything works like advertised. Really like the twist throttle which allows very fine speed changes. Would definitely recommend this bike to friends.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great E-bike Purchase

Quick and easy ordering experience. Delivery and packaging of the bikes was top notch. Assembly was simple and overall quality of the X-Hunter pro and X-Hunter bikes is excellent. Customer support is quick to respond and resolved any question I had.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

A good solid Ebike, ready for the dirt road

A fantastic Ebike that was easy to put together! Before Christmas was over, everyone was able to take a ride. Long battery and fast with good rugged tires. Looking forward to take this bike camping and hitting some trails!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Christmas Gift

Great bike my husband love it. Great customer service and fast response. Thinking about purchasing me a e-bike.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

I bought two Jasion bikes for Christmas. NOT GOOD

I bought two Jasion bikes for Christmas. One was dead on arrival (faulty brake sensor). Support forced me to spend hours repairing it myself, promised a replacement, and then ghosted me right before the holidays.

Now, I’m stuck in a loop of useless emails with their AI support bot. Even the bike that works feels cheap and clumsy. If you want a reliable bike and actual human help, skip Jasion and buy a Lectric.

Update 1-23-26. Jasion has now ghosted me but will follow up on my reviews. please read the 5 star revies and know that its all fake AI writing from Jasion. not a misspelling, not a punctual mistake, all glowing reviews. Don't be faked out. Jasion is a low-end product at best and will not make things right when it counts. Ownership is: Jasion e-bikes are primarily manufactured by GUANGDONG SHUNDE JUNHAO SCIENCE & TECHNOLOGY DEVELOPMENT CO., LTD. They are often associated with Chinese, direct-to-consumer manufacturing, with some reports linking them to Galaxy Bicycle Co., Ltd.

Please consider a different bike. I moved on to a Lectric. owned by Levi Strauss's heirs and built in Pheonix AZ.

Watch the bots

Update 2-6-26. Jasion responds to every review I leave within a day. The same corporate verbiage. But when it comes to actually refunding the money they just won't do it. I encourage you to look at Lectric.

December 14, 2025
Unprompted review
JasionBike logo

Reply from JasionBike

We would like to deeply apologize for your unpleasant experience. We take every user's feedback very seriously and hope to resolve the issue you encountered. Please kindly contact us via support@jasionbike.com with your product information and order information. We will prioritize handling your complaint. Thanks for allowing us to improve our service, and we look forward to hearing from you.

Rated 5 out of 5 stars

I would recommend these bikes

This is our second set of bikes from Jasion : we have had great luck : delivery was on time, assembly was straight forward : we had one bike damaged in shipping but the replacement parts were shipped and easy to install with detailed videos
Thanks Cathy and the support team

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a Jasion e bike that…

I recently bought a Jasion e bike that I believe is truly I catching at 1st appearance. With its long battery life and speed, I'm very pleased with my purchase and glad I chose Jasion as my ebike choice.
I had a slight issue with a part on the bike and jasion went above and beyond to satisfy my issue and make the situation right, their customer service team is exceptional and resolved my issues immediately. Thank you Jasion, I look forward to many years of enjoying your bike.
Don

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I love my new Thunder

I love my new Thunder. Jasion is definitely the way to go. Customer service is exceptional. If you are teetering on whether to buy or not I say do it. Very easy to put together and I love the ride. The fat tires do make A difference. Thank you Jasion.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Build quality of the X-Hunter ST

Settled on the Jasion for all the features highlighted in the reviews and the price. Build quality of the X-Hunter ST and customer service is top notch. Assembly video not so much. Needed to buy a longer seat post because I am 6'2" but the ride is great.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very kind and understanding customer service

I ended up coming across some transportation issues that were going to keep me from driving my vehicle for quite some time and in the hurry of me looking for an ebike I purchased the Jasion Thunder ebike all the while me not knowing about the regulations in my state in regards to ebikes. Once I found out, I contacted customer service and explained my situation, they were very understanding and let me cancel my order and even went as far as canceling the automatic fee that get charged for cancelations.

January 5, 2026
Unprompted review

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