Jattravels Reviews 69

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Do NOT book anything with them! They are NOT a real company. I booked a flight in Dec paid with my card in full for a flight in May. I never received any flight itinerary with my name. Delta has no... See more

Rated 5 out of 5 stars

I DO NOT understand why people are calling this company scammers and leaving bad reviews. I recently used them to buy 4 round trip flight tickets from Denver to Miami. Not only did they find the best... See more

Rated 5 out of 5 stars

Spencer was very helpful and very accommodating and very patient. He took care of all 8 of our flight reservations, with no problem. He called back when he said he would, and just basically did a grea... See more

Rated 5 out of 5 stars

First time user of Jattravels. It offers the best price comparing to many big travel websites. Spencer is also a great representative, thorough follow up, make sure I took actions very step to secure... See more


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3.6

Average

TrustScore 3.5 out of 5

69 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not worth the risk

So here's what a lawyer friend told me after I talked to him about getting scammed by this company. They offer discounted prices, claiming that they can get the cheap price because they purchase in bulk (ask, you'll see). But you won't be able to get your ticket until 24 hours before your flight. What they do is they book your flight using a credit card that they have on file from another customer, booking the flight 24 hours before it leaves. If the card passes through without being flagged, the customer gets on their flight. If, however, as in my case, the card gets flagged (maybe it had been cancelled, likely the credit card company flagged a questionable transaction, whatever), then you have a flight booked but with a bill that you have to pay at the airport. Not the cheap cost that you got online, but whatever the going price is for booking a flight the day of, essentially. My flight for four of us was about $935 from JAT, saving me maybe $120 if I had booked through Expedia like I normally do. I ended up paying about $2000 at the airport because we had to get on the flight to get to my father-in-law's funeral. Stupidest decision I've ever made. You'll never get your money back from JATTravel. They will claim to have a manager call you back in 15 minutes but you'll never hear from them. Fortunately I contacted my credit card company and told them about the scam and apparently they investigated it so I didn't end up paying the $935. Don't be so cheap to trust this company. If you see any 5-star reviews, they are the lucky ones (or JAT is doing their own reviews). But beware, even if you successfully get a cheap flight from them, they now have your credit card and will try to use it to book a flight on some unsuspecting customer. Everyone needs to stay away from this company and put them out of business! Those of you lucky enough to get out of it with a cheap flight, don't write a good review and encourage others to try it!

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Priii was great

Priii was great, she tried to help me solve the problem with my flight and hotel, although we could not make the change we wanted he went above and beyond to help.She is amazing

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful this is a scam!

Be careful this is a scam!! Don't be fooled by their prices. I thought I purchased a ticket for $62. The email I received was just a booking number. When I read the reviews I realized the mistake so I send a cancelation request right away. They tried to take more than $ 862. How come they appear with other booking flights websites like a legit website???

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent price round trip

Well, the price for one thing it was very very reasonable. And Martin was very patient with me. I was constantly calling him asking him questions and you know I was worried, but he just handled everything so nice and calmly and my ticket was there when he said it would be. I had no problems whatsoever. I went to visit my grandson and I came back. I would definitely recommend them. Give them a try you’d be surprised.

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

Biggest scammers

Biggest scammers. Buyer beware! Our cc has been compromised since speaking with them last night telling me he was an AA rep.

September 30, 2024
Unprompted review
Jattravels logo

Reply from Jattravels

Dear Customer,

Thank you for reaching out to us regarding your reservation. I would like to clarify that we have not charged you for your reservation .

If you happen to see any transaction related to any reservation on your account, it is possible that it is a pending authorization or a temporary hold. In such cases, we recommend contacting your bank to dispute the charge and have it removed.

We apologize for any confusion this may have caused and appreciate your understanding. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,

Mark
Customer Care manager

Rated 1 out of 5 stars

If I could give 0 reviews

If I could give 0 reviews, I could. The guy on the phone, Martin kept delaying the deadline of when I would receive my e-tickets and EVERY TIME it would be delayed MORE HOURS OR EVEN A WEEK?!!! Absolutely hell of a business, they suck, they never answer their calls and barely respond to emails. Buy real tickets from real websites, absolutely horrendous experience couldn’t sleep for a fkn week

September 28, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a ticket and they sent me…

I bought a ticket and they sent me someone else's itinerary I can't reach them on the phone and I'm supposed to fly out tonight I called frontier who I'm supposed to fly with and they don't have my name the number says 24/7 but it's like it answers but no one is there crazy

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a ticket for 129.00 to get to…

I bought a ticket for 129.00 to get to Arizona cause I have to start my job on the 25th. Well they sent a receipt but never gave me my actual ticket listen to all the negative reviews cause now I gotta find a way to AZ

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT company. Very false bad reviews!!

I DO NOT understand why people are calling this company scammers and leaving bad reviews. I recently used them to buy 4 round trip flight tickets from Denver to Miami. Not only did they find the best prices for me (they literally saved me thousands of dollars), they made sure we were all seated together. They were also able to change one of the flights return dates due to a family illness. Dario was absolutely amazing and every single time I called or emailed they made sure to transfer me directly to him since he was the one I was dealing with. I'm assuming the bad reviewers lack the capability to handle flight details.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

They are scamers-i purchased a ticket…

They are scammers- I purchased a ticket never got anything from them , neither was my calls picked. they need to be investigated -they shouldn't be doing this to people.They called me to authorize my payment with my credit card and they sent an email to authorize the payment.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Never process ticket booking

Never process ticket booking, the website is somehow broken for checking. no one pick up the call over an hour waiting from their hotline number.

My Bank reported a transaction fraud, beware!!!

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

They took my money I had saved for my…

They took my money I had saved for my Austin trip to see my daughter I did report them with fraud department I got a fake ticket with Alaska airlines logo from them
no tienen Madre.

12:30am 07/31/2024 I received an email indicating that I have a flight from Austin to San Francisco departing on the 31st on flight 535 I just called Alaska airlines they have the name wrong they have my birthday wrong and it's not even a traveling agency they told me they buy tickets with their personal account on Alaska airlines website. Don't have a travel agency #

They do this they pay for the ticket and they cancel the last minute and your stuck at airport after jattravels
cancels your flight to get my money returned
I already have claim with my Bank

July 15, 2024
Unprompted review

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