Took out a 2 day insurance and did not receive documentation needed for proof of insurance there for I could not drive. I contacted them and they said there was something wrong with there system and c... See more
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Can’t go wrong. Easy to apply for cover and prices are alot cheaper than other competitors. Sent me my policy well before the cover started and informed me when the cover ended. Would use again if... See more
Company replied
I took out a week long business insurance policy on my vehicle. All seemed great but the policy documents were never sent to me and I was unable to access them online. I used their chat function and... See more
Company replied
I was given the details for Jsunt by my car insurer when arranging change of vehicle. Found Jaunts website easy and quick to use, very simple process that gave me cover for my old car while I picked u... See more
Company details
Written by the company
At Jaunt, we open up opportunities for drivers – even those who don’t have a car. You can sort everything in minutes, and you’ll be out on the road in a flash.
Contact info
United Kingdom
- jaunt.co.uk
2.9
Average
95 reviews
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Took out a 2 day insurance and did not…
Took out a 2 day insurance and did not receive documentation needed for proof of insurance there for I could not drive. I contacted them and they said there was something wrong with there system and couldn’t get documents downloaded. Total wast of money.
April 8, 2026
Unprompted review
Reply from Jaunt
Hi Frazer,
We're sorry to hear about the issues you had regarding your policy documents. If you would like to discuss this further with us, please email your policy details over to reviews@jaunt.co.uk and we can be in touch.
Kirsty
Very disappointing.
I took out a week long business insurance policy on my vehicle. All seemed great but the policy documents were never sent to me and I was unable to access them online. I used their chat function and was told it would be passed to their IT support, I didn’t hear further. I emailed 3 times and got no response. As I needed to provide the policy details to the company I work for I was unable to use my vehicle for the reason I’d insured it.
The company seem very happy to take money, but the customer support is sadly non-existent, which then makes me question the service if you need to make a claim. Very disappointing.
March 23, 2026
Unprompted review
Reply from Jaunt
Hi Scott,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with accessing your policy documents.
We understand how frustrating it must have been, especially when you needed the documents for work. Your experience does not reflect the level of service we aim to provide.
For the quickest resolution, your best point of contact is our webchat team, who can help look into this immediately.
Additionally, if you email your details to reviews@jaunt.co.uk, we can review the situation and follow up with you directly to help resolve this.
We appreciate you bringing this to our attention and hope we can make things right.
Leanne
Can’t go wrong
Can’t go wrong. Easy to apply for cover and prices are alot cheaper than other competitors.
Sent me my policy well before the cover started and informed me when the cover ended. Would use again if I needed to
March 14, 2026
Unprompted review
Reply from Jaunt
Hi Sarah,
Thank you for taking the time to leave us your five-star review!
Glad to hear that you would use us again.
Vicky
Found Jaunt online
Found Jaunt online, I just needed 10 hrs cover, which they supplied but charged me then didn't send me policy, so when I tried to sort you can't speak to anyone. So ended up having take out another policy at an extra charged policy. CS is poor wouldn't recommend at all.
February 14, 2026
Unprompted review
Reply from Jaunt
Hi Peter,
We're sorry to hear about the issues you had getting through to our webchat team. If you still need any assistance regarding your insurance cover, please email your policy details over to reviews@jaunt.co.uk and we can be in touch.
Kirsty
Shocking service
Shocking service ! Can’t speak to anyone . Paid for a policy and it never came through . I then received an email apologising as they had a technical error and a refund would be issued . 3 weeks later and I’m still waiting even after emailing them , I can’t even give them the policy number as it never came through !
January 17, 2026
Unprompted review
Reply from Jaunt
Hi Penelope,
I'm sorry to hear that you have yet to receive your refund. Please can you email your policy details over to reviews@jaunt.co.uk so we can look into this further for you.
Kirsty
Happy with their reasonable quote…
Happy with their reasonable quote compared to others. Will definitely use again!!
February 2, 2026
Unprompted review
Reply from Jaunt
Hi Petr,
It's fantastic to hear you would use us again!
Kirsty
Good service
February 3, 2026
Unprompted review
Reply from Jaunt
Hi Mohammed,
Thanks for the fantastic 5 star review! I'm pleased to hear you found the service good!
Kirsty
Still no refund for not giving me my…
Still no refund for not giving me my policy despite saying it will take 10 days it has now been 12. Avoid this company
February 3, 2026
Unprompted review
Reply from Jaunt
Hi Harrison,
I'm sorry to hear you are still waiting on your refund. Please let us know if this hasn't been received after the 10 working days timeframe has passed.
Kirsty
Reply from Jaunt
Hi,
Thanks for letting us know. We're sorry to hear that the quote feature has stopped working for you. Our team would love to help. Please reach out to our Webchat team through the chat option on our website, and they’ll be able to assist you right away.
Leanne
Have no complaints
Have no complaints. Needed insurance for an hour and got it sorted within seconds.
December 15, 2025
Unprompted review
Reply from Jaunt
Hey Charmaine,
Thank you for taking the time to leave us your fab five-star review!
Vicky
PAYMENT TAKEN NO POLICY ACTIVE
I have been a Jaunt customer for approximately eight months, and I am extremely disappointed with the service I recently received. On 7 December 2025, I attempted to purchase a 9-day insurance policy for my vehicle (SG60 ZTK), commencing at 15:00 the same day. Although the payment was taken from my account immediately, the Jaunt website displayed a technical error and showed no active policy. No insurance certificate or documentation was issued.
This is the second time I have experienced this exact problem. Being charged for a policy that is not activated is a serious service failure, particularly from a company providing legally required insurance cover.
I have now had to request an urgent refund, and I expect this matter to be resolved promptly. However, these recurring issues raise significant concerns about the reliability and accountability of Jaunt’s systems. Based on my recent experiences, I cannot recommend Jaunt until they address these technical faults and ensure customers receive the policies they pay for.
December 7, 2025
Unprompted review
Reply from Jaunt
Hi Bilaal,
I'm sorry to hear about the issues you have been having when taking out insurance with ourselves. Please can you email your policy details over to reviews@jaunt.co.uk so we can look into this further for you.
Kirsty
Reply from Jaunt
Hi I eslamian,
Thank you for your five-star review!
I am pleased that you found us to be easy to set up with fast replies to any queries.
Vicky
Reply from Jaunt
Hi Sarah,
Thanks for your review — we’re glad you found it easy to set up and priced reasonably!
Leanne
Cheapest and quick and easy to set up…
Cheapest and quick and easy to set up and use to go
September 3, 2025
Unprompted review
Reply from Jaunt
Hi Eze,
Thank you so much for your kind review! We're thrilled to hear that you found our service both affordable and easy to set up. We always aim to make things as quick and convenient as possible for our customers. If you ever need any assistance or have more feedback, don’t hesitate to reach out!
Kirsty
I needed insurance on a family members…
I needed insurance on a family members car whilst sharing the driving for a weekend away. It was very easy to set up and reasonably priced. Would definitely use again.
August 29, 2025
Unprompted review
Reply from Jaunt
Hi Hazel,
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our pricing worked well for you. It’s always great to know we’ve helped make your weekend away a little easier.
We’d love to assist you again whenever you need us, and we’re here to help with any future insurance needs. Thanks again for choosing Jaunt!
Kirsty
No changes allowed!
Took out insurance to cover a car whilst it was being sold. The car was on a private plate and about a week into the insurance (taken for 28 days) we needed to remove the plate and put the car back into its old plates. We were not permitted to change the plate in the policy and basically paid £200 for a week’s cover. Went elsewhere for cover after the plate change.
July 27, 2025
Unprompted review
Reply from Jaunt
Hi Christopher,
I'm sorry to hear you are disappointed with our policy terms. Once you’ve paid for your insurance, you can’t change it. To change something, you need to cancel your insurance and set up a new policy. We do our best to make this clear to our customers before the policy is set up by asking them to agree to the terms and conditions before purchase. If you would like to discuss this further please email your policy details to reviews@jaunt.co.uk.
Many thanks,
Leanne
Expensive so avoid!
Useful as it was an emergency but it is a scam to charge £35 a day to use a 2014 car of my mother in law, to someone who has 7 years+ no claim bonus. Next time it's more convenient renting a car.
June 21, 2025
Unprompted review
Reply from Jaunt
Hi Marco,
I'm sorry to hear you were unhappy with the cost of our short term insurance cover. If you would like to discuss this further with us, please email your policy details over to reviews@jaunt.co.uk.
Kirsty
Got me out of a pickle
Very thankful for both short term insurance policies very easy to sort on website. I really appreciate your help thank you I will be passing your website on to friends and relatives once again
Thank you. Martin.
June 18, 2025
Unprompted review
Reply from Jaunt
Hi Martin,
Thanks for such a great 5 star review! It's fantastic to hear you found the insurance was easy to sort out on our website!
Kirsty
Good quick and cheap cover when needed
September 2, 2022
Unprompted review
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