Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
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I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
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Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
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Company details
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excelente Angel
April 8, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to share your feedback with Angel. We truly appreciate your support and look forward to serving you again!
I ordered at chain for my son as a…
I ordered at chain for my son as a graduation gift and when it got here it was bracelet. Instead of making this right I had to go return it now it’s a waiting game for what I really ordered. Sucks.
April 3, 2026
Reply from JAXXON
Hi, thank you for bringing this to our attention, and we sincerely apologize for the mix-up with your order, especially since it was meant to be a meaningful graduation gift. We understand how frustrating this must be. Someone will be reaching out to you. We appreciate your patience while we work on making this right for you.
Thank you for giving us the opportunity to assist.
I reached out to Jaxxon via email to…
I reached out to Jaxxon via email to get help with the issue but no one answered me for two days so that's when I reached out using the chat feature. My customer service rep BREE did an amazing job! She listened to what I needed and was a me to help me without any issue. Smooth process and easy. She truly saved me as a customer and I will be purchasing from jaxxon again. Thanks Bree!
April 7, 2026
Reply from JAXXON
Thank you so much for sharing your experience and for giving us the opportunity to assist you. We sincerely apologize for the delay in our email response, that’s not the experience we aim to provide. We’re glad you were able to connect with us via chat, and we’re especially happy to hear that Bree was able to support you and turn things around. We’ll be sure to pass along your kind words to her.
We truly appreciate your patience and support, and we’re grateful to have you as part of the JAXXON community. We look forward to serving you again in the future!
Customer service
The customer service for Jaxxon really is incredible. Bree was super fast and friendly, and was able to help me with my order
April 7, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our customer service team. Bree will be especially happy to know she was able to assist you quickly and provide a friendly experience. We truly appreciate you taking the time to share your feedback and for choosing JAXXON, your support means a lot to us!
Absolutely superb service by Sofia
Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then refund it into my creditcard and then I rebooked the right size and the bracelet is on its way now, all thanks to Sofia. I will certainly recommend Jaxxon with everyone. All the best, Asthildur Ragnarsdottir
April 7, 2026
Reply from JAXXON
We’re absolutely thrilled to hear that Sofia was able to assist you so smoothly, from canceling your original order to helping you get the right size on the way. We’ll be sure to pass along your lovely feedback to her; she’ll be so happy to hear this!
It means a lot to us that you’d recommend JAXXON, and we truly appreciate your support.
Best jeweler on the market by far, in quality, design, customer service; price point, logistics, shipping and always expanding that collection and promotions. Can’t wait for my next purchase’
Isla was amazing to work with when dealing with an exchange.
Love the product so much, just exchanging for the the right size! JAXXON products have exceeded above my expeditions and so has their customer service. If not sure always on size go to the text highest! I promise, it’s worked for me and comes out perfect!
JAXXON is one of the very few companies I give a 5 star rating across the board! And they now have a women’s collection! So excited! 😆💯💃
April 7, 2026
Unprompted review
Reply from JAXXON
Thank you so much for this incredible review! We truly appreciate your kind words about our quality, design, and overall experience—it means a lot to us.
We’re especially glad to hear that Isla provided amazing support during your exchange. We’ll be sure to pass along your shoutout to her—she’ll be thrilled!
It’s great to know you love the product and found the perfect fit, and we appreciate you sharing that helpful sizing tip as well. 🙌
We’re excited that you’re looking forward to your next purchase—and even more excited that you’re loving our women’s collection too! 💃 Thank you for being part of the JAXXON family and for your continued support!
Had to do a return and Sofia was able…
Had to do a return and Sofia was able to make the process as smooth as possible!
April 6, 2026
Reply from JAXXON
Thank you for your feedback! We’re so glad to hear that Sofia was able to make your return process smooth and hassle-free—that’s exactly the experience we aim to provide.
We’ll be sure to share your kind words with her! If there’s anything else we can assist you with, we’re always here to help.
Bree was great!
April 6, 2026
Reply from JAXXON
Thank you for your feedback! We’re so glad to hear that Bree provided a great experience—we’ll be sure to pass along your kind words to her.
We truly appreciate your support and look forward to assisting you again soon!
Cardi was wonderful and quickly helped…
Cardi was wonderful and quickly helped me get my discount and change the chain size in a minute. Thank you Cardi
April 6, 2026
Reply from JAXXON
Thank you for your kind words! We’re so glad to hear that Cardi was able to assist you quickly with your discount and chain size change—that’s exactly the level of service we strive for.
We’ll be sure to pass along your appreciation to her. Thanks again for your support, and we hope you love your new piece!
BREE was great.
The question were answered and the following instructions were clearly given. It would even more awesome if my order can be exchanged.
April 6, 2026
Reply from JAXXON
Thank you for your feedback! We’re so glad to hear that Bree was able to answer your questions clearly and provide helpful guidance—that’s exactly the experience we aim to deliver.
We understand your interest in an exchange and would be happy to assist with that! Please keep an eye on your inbox, as one of our team members will be reaching out shortly to help you with the next steps.
5 star review to BREE
5 star review to BREE. Replaced my damaged chain no hesitation made a quick and easy return.
April 6, 2026
Reply from JAXXON
Thank you so much for the 5-star review! We’re thrilled to hear that Bree took great care of you and made the replacement process quick and easy. That’s exactly the kind of service we strive for.
We’ll be sure to share your kind words with her—she’ll truly appreciate it! Thanks again for your support!
Skye was very responsive with replying…
Skye was very responsive with replying to my emails and made the process very seamless
April 6, 2026
Reply from JAXXON
Thank you for your kind feedback! We’re so glad to hear that Skye was responsive and made the process seamless for you—that’s exactly the experience we strive to provide.
We’ll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again soon!
Great customer service
I bought a really nice tennis necklace and bracelet set from Jaxxon as a gift. The bracelet ended up being a little too small so I worked with my customer service Rep. Avery to resolve the issue. He was extremely helpful with getting my return processed in a quick and timely manner even when the site was having some technical issues. I'm happy that he is the Rep. that helped me out and my wife will have the replacement in time for her birthday.
April 4, 2026
Reply from JAXXON
Thank you so much for your kind review! We’re thrilled to hear that you loved the tennis necklace and bracelet set—it makes for such a special gift.
We’re especially glad Avery was able to assist you promptly, even with the technical issues, and ensure everything was handled smoothly. We’ll be sure to pass along your kind words to him!
It means a lot to know your wife will receive her replacement in time for her birthday—that’s what we love to hear. Thank you again for your support!
Jaxxon return process
The return process was a little frustrating at first, but once I got Bree to assist - the process was approved very quickly.
April 3, 2026
Reply from JAXXON
Thank you so much for your feedback! We’re sorry to hear the return process was a bit frustrating at first, but we’re glad Bree was able to step in and assist you quickly. We’ll be sure to share your kind words with him. We truly appreciate your patience and your support!
Bree was super helpful with updating my…
Bree was super helpful with updating my exchange to a return. She was quick to respond and friendly!
April 3, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Bree was able to assist you quickly and make the process smooth and easy. We’ll be sure to share your feedback with her—she’ll truly appreciate it! Thank you again for your support!
Excellent!
August 1, 2025
Unprompted review
Reply from JAXXON
Thank you for the excellent review! We truly appreciate your support and are glad you had a great experience. We look forward to serving you again soon!
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Bree provided such an amazing experience. We’ll be sure to share your feedback with him—he’ll truly appreciate it. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Reply from JAXXON
Thank you so much for your kind words! We're delighted to hear that Bree was very helpful and patient in assisting you. We'll be sure to pass along your appreciation to her—she’ll be thrilled to know she made a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out!
The people who work over there they…
The people who work over there they really tried to help us I wanna say thank you to Bree. He’s very very nice very helpful and appreciate.
April 2, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you and that Bree made such a positive impression. He’ll be happy to know his helpful and friendly support was appreciated. We truly value your feedback and are always here if you need anything further!
Absolutely the worst experience I have…
Absolutely the worst experience I have ever had with any retailer I have ever dealt with. The chains I received were too small. I returned the chains for a refund and still have not received my money.
The customer service is garbage and no one can ever give an answer. It’s always “I will send a request to our wear house”. They keep telling me that the package has not yet been inspected! The chains were never removed from the boxes and sent back in the same package it was delivered in.
This company has got to start taking accountability for their wrong doings. They don’t care about their customers and will jig do anything to make things right. No return calls and now no answers knowing I’m pissed off. It’s like they have flagged my number!
Worst experience ever!!! Disrespectful company!!!
March 17, 2026
Unprompted review
Reply from JAXXON
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
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