Terrible contact, both before drop off and at pick up, only adding unnecessary stress when travelling. Reading reviews that have been posted recently, we consider ourselves lucky thay we did manage to... See more
Company replied
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See what reviewers are saying
Super friendly, smooth process with no waiting around. Upon arrival, lady came to collect car within minutes of parking up. Clear instructions to where to drop and collect car. Jonathan returned o... See more
Company replied
Have used JBF twice now and will continue to use in the future. Cost effective, polite and on time. Just returned and got stuck at passport control which delayed us by an hour and even though they had... See more
Company replied
Car damaged on several panels, suspiciously muddy tyres. Looked like it had been driven through a hedge. JBF took a video at drop-off, and driver took a video again on collection after highlighting... See more
Company details
Written by the company
Family Run Third Party Meet and Greet Service at Stansted Airport We are reliable, careful, punctual, respectful and treat all of our customers like Family.
Contact info
The Warehouse Pledgdon Green, Henham, Bishop's Stortford , CM22 6BN, Stansted, United Kingdom
- 01992461249
- jbfmeetandgreet@outlook.com
- jbfmeetandgreet.com
3.0
Average
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jbfmeetandgreet
Hi there,
Thank you for your review.
We hope to see you again soon :)
Kind regards,
JBF Team.
Efficient ad value for money
Efficient, price excellent, friendly and happy staff and will highly recommend to friends & family
July 14, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hi there Eleanor,
Thank you for your review.
We hope to see you again soon :)
Kind regards,
JBF Team.
DO NOT USE THIS COMPANY AT ALL COSTS
DO NOT USE THIS COMPANY AT ALL COSTS. As per the email confirmation I phoned 30 minutes before arrival where I was told to then call when I was 10 minutes away so they could meet me there. When I phoned for the second time I was advised 20 minutes. 25 minutes passed so I called and was told that they were extremely busy and that there was temporary traffic lights, and that no one had left yet to come and meet me. 15 minutes later (total of 40minutes waited for a meet and greet service) someone arrives without the confirmation code to who I reluctantly handed my keys over. When I come back from my holiday I phoned as I went through passport control and was told 20-25 minutes. 35 minutes pass so I called them up again only to find out that no one had still left to drop my car back to me. Another 20 minutes my car finally arrived filthy dirty on the outside and the driver footwell looking like wellington boots had been worn in there after a day on a farm. On both occasions I was neither meeted or greeted by any of the staff, I had calls dropped and blatant lies told over the phone. Do not use this company or you also will be waiting 40 mins plus each way to get your own car back!!!
July 9, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hi Callum,
We're truly sorry to hear about your negative experience with our company. Your feedback is crucial, and we are committed to resolving this issue promptly.
We appreciate your feedback and would like to make things right. Please reach out to our customer service team at jbfmeetandgreet@outlook.com, and we can address this and find a solution.
I await your email.
Thanks,
JBF Team.
Delayed until 2am and still gave us a great service.
Always able to accommodate your needs even when you are delayed until 2am 👍🏼 always recommend and use these guys when traveling from stansted
July 5, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hi there ,
Thank you for your review.
We’re glad to hear about your experience with JBF.
We hope to see you again soon :)
Kind regards,
JBF Team.
Excellent service from JBF.
We used JBF for the first time for our meet and greet at Stansted airport.
Their price was competitive and service excellent. The pre departure information was clear and detailed and the departure and arrival telephone calls easy to understand, a big bonus.
The lady who picked up are vehicle was friendly and helpful and Jonathan, who dropped it off, was particularly pleasant and jovial
I would I have no hesitation in recommending this company and will be using them again.
July 7, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hello Allan,
Thank you for your review.
We’re very glad to hear you was satisfied by our service.
We offer a discount to returning customers, if you could please email us at jbfmeetandgreet@outlook.com to retrieve it.
We look forward to seeing you again in the future.
Thanks,
JBF team.
Highly recommend 👌🏽
Super friendly, smooth process with no waiting around. Upon arrival, lady came to collect car within minutes of parking up. Clear instructions to where to drop and collect car.
Jonathan returned our car, pulled up within minutes of us arriving to the collection point and was a very polite and a jolly soul and made sure he was returning the car to the correct person. Left Stansted feeling impressed.
Very well organised company. Highly recommend. Will always use whenever I may fly from Stansted. 10/10
July 5, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hi there,
Thank you for your review.
We’re very glad to hear you was satisfied by our service.
We offer a discount to returning customers, if you could please email us at jbfmeetandgreet@outlook.com to retrieve it.
We look forward to seeing you again in the future.
Thanks,
JBF team.
Better every time
We have used this company a few times and I would say that they improve every time. We had left a passport in the car which our daughter needed prior to our return, Johnathan was super helpful taking control of what he could do. Thank you for a great service, 100% recommend and use again and again.
July 5, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hi Mark,
Thank you for your feedback.
We're delighted to hear that you were pleased with our service.
Our team strives to get better each day, and we’re happy that it’s noticeable.
Returning customers like yourself are eligible for a discount. Please contact us at jbfmeetandgreet@outlook.com to claim it.
We look forward to your next visit.
Best regards,
JBF Team
Fab service from start to finish
Fab service from start to finish, which made our journey so much easier and less stressful thank you! Will be using again!
June 12, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hi Emily,
Thanks for your review.
We're thrilled you were happy with our service.
Returning customers like you qualify for a discount. Feel free to reach out to us at jbfmeetandgreet@outlook.com to avail of it.
We look forward to your return in the future.
Warm regards,
JBF Team
Amazing promt service highly recommended
Amazing promt service highly recommended
May 13, 2024
Unprompted review
Reply from Jbfmeetandgreet
Hi Wendy,
Thanks for your review.
Returning customers like you qualify for a discount. Feel free to reach out to us at jbfmeetandgreet@outlook.com to avail of it.
We look forward to your return in the future.
Thanks,
JBF Team.
Thank you for a good service
Thank you for a good service. Maximum time I had to wait was for 20ish mins at arrival at the airport as person picking up the car was double booked picking someone else’s up too but on the return it was very smooth and efficient. Would definitely use again. Thanks
June 14, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for taking the time to leave this review, We appreciate your feedback!
We offer a discount code to returning customers,
Please email us to retrieve your discount for your next visit.
We hope to see you again soon!
Many thanks,
JBF MEET AND GREET.
Excellent service
Excellent service. Car was ready when we got outside the terminal. Friendly service. Would book again.
June 15, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Friendly and helpful staff
Friendly and helpful staff; great customer service, will use again!:)
April 26, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Brilliant
Brilliant, kept in touch when dropping off and picking up, would definitely use them again. Keep up the good work
May 30, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Very smooth experience
Very smooth experience! Great family run business timing was excellent couldn’t have been better. Thank you to everyone at JBF team 👍🏻
April 20, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Really excellent service from the team…
Really excellent service from the team at JBF in particular Craig, who came to our rescue and saved our holiday at the last minute when he realized our predicament when we were let down by another company, he really went the extra mile to help us out.
Upon return our car was with us 10 minutes after clearing customs, I will definitely use these again and will recommend them to my friends.
Keep up the great work guys, and thanks again to Craig 🌟
June 3, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Use JBF over anyone else!
100% recommend this to anyone and would use them again. Arrived at 4:00am for the first flight of the day, and they were excellent. When we got back, their times for collection were so accurate we were walking up to the meet point as our car pulled in.
June 2, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Excellent service
Have used JBF twice now and will continue to use in the future. Cost effective, polite and on time. Just returned and got stuck at passport control which delayed us by an hour and even though they had already dispatched our car they took it back and brought it again a bit later so that when we cleared passport control we waited less than a minute for the car to arrive. Excellent service throughout from booking to collection
May 29, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Easy to use and very competitive rates
Easy to use and very competitive rates
May 24, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
Great service
Great service, very punctual and good easy communication.
Thankyou
May 25, 2024
Unprompted review
Reply from Jbfmeetandgreet
Thank you for your feedback!
We really appreciate this and are glad you was satisfied by our service.
We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your future bookings.
Just email us with your previous email confirmation of your parking service to claim this :)
jbfmeetandgreet@outlook.com
www.jbfmeetandgreet.com
We look forward to seeing you again soon.
Thanks
JBF Team
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