JB Hi-Fi NZ Reviews 

Richard from jbhifi Riccarton was fantastic to deal with, super helpful and sorted out all we needed, thankyou!

Nik from JBHiFi South City Christchurch was an amazing salesperson today he went above and beyond for us when we came in late afternoon to purchase a TV after our one had broke on us that day. He made sure he understood our wants and needs and kept it within our budget. He is an amazing asset to the team there. It is a pity his colleagues were not as kind and welcoming (even to Nik).

24/03/25 JB Hi-Fi selling Sony WH-1000XM5 for $468 when stores around them were selling at $438. JB Hi-Fi response - we'll match the other price. Why would I benefit JB Hi-Fi with my custom if they do not make the effort?

I wanted to see if i could get my headphones replaced but they were out of the warranty range. The team did their absolute most to see if there was a workaround. Would defenitely come back to JB Hi-FI

Today I bought some headphones for $200, about 30 seconds after walking out the store I realised they are way too big for my ears, they would not even sit in them. I returned to the counter but was offered no refund or exchange.. don't hi here to buy headphones, you could easily be ripped off by their harsh policies

Beware of the 3 to 8 week wait to have a faulty laptop under warranty repaired - is ridiculous and i considered paying someone else to repair. How can I be expected to wait up to 8 weeks for my work laptop to be repaired with no idea how long it will take. After many discussions with 'managers' They offered a 2nd hand replacement that i would have to buy and they would buy back - $600 that I could not afford! I asked to have urgent placed on repair job to which the store said yes. I then purchased a 2nd hand pc from another store and spent 2 days loading all my files etc on.. After 3 weeks I rang the store to see where it was and the store had not even sent it for repair yet!! Eventually after several phone calls I was told I could pick up from the repairer. Got there and the laptop wasn't there!! I eventually got it back from the store with no sorry, no compensation and rude staff. Never again will I purchase from jb hifi. The only redeeming thing was the staff member who realised it had not been dispatched committed to sorting this out for me, which helped allay my stress and thus 1 x star for him.

My mom preordered Pokémon Pismatic Evolution packs for my brother “for his birthday” .It’s been a month and it hasn’t came of course my brother knew and was worried because he wanted it so bad , sooner or later my mom call’s customer Service and they say “oh there’s no update in the System“ MEANING THE POKÉMON PISMATIC EVOLUTION PACKS WERE GONE .1st of all if my mom didn’t call would they even tell us .
2nd of all my brother was soaking in tears because THE THING HE WANTED FOR HIS BIRTHDAY WAS COMPLETELY GONE !!! VANISHED !!!
3rd of all they gave us a FULL REFUND + A $20 VOUCHER THINKING WE’LL COME BACK .
Absolute NOT JB HIFI MY FAMILY WILL NEVER GO BACK WE DON’T CARE OF YOUR VOUCHER AND YOUR BAD CUSTOMER SERVICE NEVER EVER EVER GO TO JB HIFI UNLESS YOU WANT ALL YOUR THINGS TO BE DELAYED! “If you pre-order stuff”

Got to JB Hi-Fi NZ (South City Shopping Centre) yesterday morning 14/01/25 hopping to purchase a record player seen one I like ($368 )with speaker that came with it as a bundle but told they were out of stock I asked if I could purchase the display one yes no problem with a $88 discount then told a lot of parts were missing told to go to Riccarton mall JB’s as they had one left on display and I could purchase that one at the same price with $88 discount off I go to Riccarton then told the same thing parts missing and If I still like to parches it I could buy the missing parts from jaycar Electronics just then I noticed the speakers were above the record player with other speakers are being sold separately at a cost of $425 I asked why our they been sold separately as player and speakers are a bundle player $368 plus discount and the speakers $425 they were to come with the player (answer) I’ll go check with management no this is out of order all up I would have to pay $793 for a player at a discount cost of ($88) $280 and speakers at a cost of $425 what a ripoff ??? I just need to voice this be very much aware of JB Hi-Fi NZ how can they get away with this is a total ripoff.

Good for Price Matching.

The other day I saw a Miele Boost CX1 Vacuum Cleaner for a cheaper price on the Noel Leeming website and asked JB Hi-Fi for a price match. They got back to me really quickly via their live chat and were able to get the vacuum for $40 cheaper than it was originally listed.

The item came earlier than time stated 1 plus point but be very careful when buying anything that says bonus gift card takes so long like they do not want to give you the gift card other stores give immediately clearly states within 7 days of dispatch (Currently on day 9 ) also was promised will be inbox by close of business 2 days ago. These big franchise shops seem not to care but without customers they could not exist !

JB Hi Fi is the worst store I've ever had to deal with! Purchased a mobile phone on black friday sales, received an order confirmation and one day after the confirmation CS got in touch saying product is not available & there's no ETA to fulfill order.
When looking at their website we can see the phone is still available to purchase. How can this be possible?

JB Hi Fi AIbany is without doubt the worst store I have ever been in. Everything grouped by brand which makes comparing products a nightmare as you have to walk the every aisle. The layout is terrible. Rather than the front the counter is at the very back corner of the store. Once there prepare to waste even more time. Tons of pointless staff standing around doing anything other than working behind the counter. Retail experience like this make buying online the best option. I will never go back.

I purchased a new mobile from JBHIFIs Nelson NZ Store recently, & returned to them 2 days later needing assistance with setting it up..I was told they couldn't help me as NO Staff were trained in the setting up of mobile phones..& if I needed to I could call their 0800 nbr for assistance..(for a fee of $149!) Regardless...I have rung this nbr on multiple occasions for some advice but as yet there's been no answer!..Cmon JBHIFI!..Where's your Customer Service?!..have at LEAST ONE Staff member on every shift who is able to help with mobile phone set ups!..AND STOP charging exorbitant fees for your Customer Assistance..$89 for you guys to just drop a TV off to a Customer (without setup assistance) is just Ridiculous!..There's enough Corporate greed in this world without you adding to it!..Fiona Holden, Nelson,NZ.

I went in to buy a laptop ,decided on a model was told by the salesman there was one in stock ,the one in stocks was the display model,who knows how it was treated ,The salesman was intentionally deceitful.

BAD SERVICE!! Spent well over $1000 at JB HI FI been my first time shopping with them! Brought a ps5 game didn’t work, gave it back to them and second time around same problem then they decided to give me and my partner a refund! Faulty ps5 sent it back, bad attitude from the tall Asian guy with the glasses!!! Never shopping with JB HI FI Manukau store ever again!!!

Very bad service do not ordered anything online and they promise they will make sure they get your order on time, they make promises that never happen and everytime you call its always not available or they say they will call back then never call back, it happens to me twice now that i have to wait for 2 or 3 weeks to get something online from them newlynn

Normally we get good service at the Dunedin store but today we couldn’t find anyone to unlock the headphones for us so took the metal hook up to the checkout, so they could do it ( it was the only pair left on the hook)the checkout operator was really impatient and borderline rude after our card wouldn’t work, we were the only people in-line so it wasn’t because we were holding people up, we have trouble with the card at some machines in the past but I can normally get it to work after 3-4 swipes,however I wasn’t allowed to try the card again, he insisted on swiping it then demanded another card then got impatient when he tried to swipe it instead of inserting it, so we went to get money out of the machine to pay, he was on a break when we got back, so that may of been why he was impatient, however a smile and a bit of patience goes a long way to insure satisfied customers

Botany store, bad customer service! Returned a Dyson hair dryer and was made to feel as if I had done something wrong. The product had a money back guarantee policy. Treat your customers better.

Never want to shop with them again a waste off time money rudeness preposterous rudeness off tech shop assistants & rude security waste off money etc etc crap nonsense!!!! Bad security guards who likes to call everybody theives shoplifter's foreign language barrier's no food no drink useless hopeless ya wonder why they are getting terminated fired sacked for their lack of knowledge & can't fix repair & stupid rubbish that other's don't care about!!! Never going back there ever again 0/5 stars!!!!

I ordered a dvd that was advertised on their website. On confirmation the website stated that it would be seven days before delivery if it was not in stock. After three weeks with no sign of the order I contacted them via their website and got no reply. On the third attempt they replied with “It is not available at present and our supplier doesn’t know when they will be able to send it” (or words to that effect) It has now been three months. No business should be selling things they do not, or apparently can not supply. My money was taken out of the bank on day one and still no product.