Jbhifi Reviews 810

They always having such a fantastic selection of products at competitive prices that make it hard to leave empty-handed. The only downside is that during sales events, the store can get pretty crowded, but honestly, it worth it when you find amazing deals. The staff is super friendly and knowledgeable, which makes the shopping experience even better. ;)

We purchased a fridge from JB Hifi
Eastland vic. Well the lovely Hayley served us. She was the friendliest and most hopeful woman. Such a credit to the store.
Well done and thankyou so much Hayley *****

UPDATE: this happened twice with 2 separate orders.
#Order JB-21052737

I’m a day trader and my laptop broke. Needed one urgently as I have open trades.

I ordered and paid for an Apple Macbook today. I paid good money for it and paid extra for the 2 hours delivery service.

JB has taken my money, then cancelled my order. The reason… it did not pass their verification.

I paid via Apple Pay which has biometric verification. Everything in my name. Address matches too.

I have now been advised it will take 1-3 business days to get my money back.

I have sent 3 email to their verification team. No response. I have called a store, no help.

They have a 7 days a week sales line to take your money but only a 5 days per week support.

Now I’m missing the money I used to pay for the order AND missing the laptop. Unacceptable.

Customers suffer the consequences of JB incompetence. Lodging ACCC complaint.

Staff at Miranda Store not bad all.
Delivery service - APPALLING !!!!!!!!!!!!
Purchased a 65"TV on Saturday, Talked in to premium delivery for Monday. No delivery.
Tuesday - Phone call - trucks booked out again. No delivery.
Maybe Wednesday or their next available timeslot.
NOT GOOD ENOUGH !!!!!!!
Last purchase at JB Hi Fi.

Awful website. You try to search for a camera and even putting filters, you have to fish between 194030 unrelated items. Also you can’t filter by minimum stars reviews.

pathetic. you buy something from their site and when items not deliver and labeled as delivered and signed for, they make you deal with another party, by consumer affairs website this is wrong. I paid jb hi fi, if problem occurs i should only have to deal with them. No way of contacting anyone that can help. Will be sending them with an invoice with bill for purchase not sent and my time to solve their problem.

Purchased an item and paid for express next day delivery. The next day I went to track it & was told there was a delay & it was still sitting in store. I tried to cancel & was told too late, but to take it back to the store once received for refund & they will not refund delivery. DO NOT pay for express delivery. It doesn't exist & it just a way of ripping more money off you.

We purchased a Korg B2 in March 2020 (same price still 4.5 years later) and as of 2 weeks ago, every 3rd key is not working. Between Korg and JB themselves, both have wiped their hands clean on any help to send away to repair or replace, even quoting ACCC guidelines and ACCC being a bunch of soft C0ckS. I expected 10 years as was my casio growing up. To fail in the first week of school and have to borrow one from school and no help from a billion-dollar company in a time when costs are going up is appalling. If you want quality, buy a Nord or Casio from a music store and steer clear of this brand, JB and this product.

Terrible inconvenient experience, poor manager attitude and zero consumer rights support – won't use JB Hi-Fi again. bought a phone on line and they would not allow my employee to pick it up as he was not nominated on line as the pick up person, they dont give you an option to make changes on line to allow someone to pick up for you after you complete the order so you only get one shot at it. They are experts in telling consumers what they cant do and how they cant assist. Had to drop everything leave my work, send my employee away and go and grab it myself. what a joke

We had a very bad experience with JB Hi-Fi's extended warranty, so I wanted to warn others who might be considering buying it. My computer's battery stopped working a few months before the end of the extended warranty period and we sent it for repair to JB HI-Fi's repair partner Circuitech. Having used HP's official repair services in the past, I was quite surprised to see that in their repair report Circuitech didn't include any relevant information about the type of battery used, if it was original etc.

Surprise surprise, the battery completely stopped working 6 months later, which was extremely disappointing as an original HP battery is supposed to last over 2 years. I contacted JB hifi but they replied that the extended warranty is now expired and I have to pay myself to have the computer repaired. If I'm not happy with it, I can lodge a complaint against them with the consumers' authorities.

So, now my laptop only works when plugged on a 6-month old battery and my only option is to buy a new one of go through a lengthy complaint process. Not exactly what we had been promised when we were sold the extended warranty...

Am I the only one to think there is something really dodgy about JB Hi-fi's repair partner and extended warranty programme?

Daniel, weekend staff at JB HiFi Eastgardens knows his stuff. Product Knowledge in abundance… Thankyou so much for your help!

Worst experience of my life!
The last 2 online orders have been total disasters, in which after a month of waiting for my items to arrive(which they never did) I contacted the support team to follow up, after multiple attempts to contact support team when they got back to me telling me that it had been returned to sender.
Now I work full time from home and there was no way that I would have missed this.
and considering there was never anything added to the Auspost tracking I think that it in fact never left the warehouse!
This was a gift for a birthday which has gone and neither of my 2 orders arrived and they issue a refund, which then takes 3-5 days to appear.
I will never shop with JB hi fi again, it’s a waste of time, money and the support and customer service is useless.

Doncaster staff excellent. First a big thank you to the man who arranges my purchase via a direct email link for me to collect later. Second thankyou to the young woman at the register who went out of her way to call other stores to find a camera lens that was limited stock. Finally found one, arranged so I could pay there and travel to the other stores to collect, she went out of her way to assist. Finally well done to the Store Manager, his positive approach and no doubt staff support and training is reflected positively in store. Thank you Doncaster.

Awful experience, shocking manager attitude and zero consumer rights support – won't use JB Hi-Fi again and will be going to consumer rights to make a complaint as we only actually wanted to return the phone which has a faulty battery and pay more money to upgrade and get a newer Pro model!

Background; I bought my fiance a new iPhone 15 Plus last week as a birthday present before encountering an issue with the phone dying within 4-5 hours after almost no use., We was unfortunately turned away with no help, assistance, or care.

I bought the phone last week, wrapped it and gave it to her at the end of the week for her birthday. As we was away for the weekend, she only managed to charge it up and attempt to setup and use it lightly last night and today. As she works in the community as an Occupational Therapist and needs her phone for medical purposes, she continued to use her existing phone – which she can rely on – until she took the new phone out in the car today. At this point, I'm elsewhere at work, and before midday I receive a message to say the phone dropped from 78% to 22% in almost not time, then soon after she text me (off her existing phone) to say it had died.

Now that the element of surprise for her birthday had gone, I said 'Look, I'm really sorry, we'll take it back to JB Hi-Fi and get them to swap it. But actually... since you now have it, if you decide that you want to get a different model, such as the 16 Pro Max, then you could put some more money in and get that instead?'. She said actually yep, that sounds great.

When we got to JB Hi-Fi Carindale we was passed from person-to-person until we finally got the manager – who was super negative, defensive and cold to whatever the situation might have been. He said we needed to go to Apple and get proof of fault. I asked a few questions, but ultimately said, look if it helps you and helps this all go smoothly, then of course. I had previously made it clear to him that it's been a bit of a shame having the issue with the phone, explained the issue in detail and repeated our desire to actually spend $750 more to get a different phone as part of this exchange – ultimately, we didn't want to spending our evening doing all of this back and forth, but we said to him, 'that's okay, we'll head down there and see what Apple can help you with'.

Apple were super lovely; as most people would probably support, Apple have always been super easy to engage with and their customer has service has been great anytime I've dealt with them in the past for other purchases. They explained that they would run diagnostics, but whilst doing that they said 'JB Hi-Fi should just swap this product for you really, you have consumer rights'. In terms of the diagnostics, because we had wiped the phone to prepare it for return, they couldn't get all of the data they needed which may support what has happened but said from what they do have, 1) they know the phone is new and only had 2 charges, 2) it seems that the battery life is 100% – though with that said, they explained, this doesn't mean there hasn't been an issue, but this is all we can tell from what we have here and the phone being so new. They encouraged us to go back to JB Hi-Fi and gave us a Consumer Rights sheet and gave us some advice should they not play well, but believed they absolutely would considering the situation.

Long story short, we went back upstairs, and the manager was even colder, abrupt and disinterested than before. He just didn't care and was actually very condescending. He said 'if we take this phone back off you, we will just have to chuck it in the bin and lose the money on that phone'. We explained, we apologise for that, but I don't know how this JB Hi-Fi process works behind the scenes however as a consumer, we didn't buy a phone on the understanding it would only have battery life for 5 hours. We've bought this in good faith, as a normal consumer and we've came back to try and remedy this, and even want to spend $750 more for a different model.

He basically couldn't care less, didn't want to speak to us, didn't want to offer any advice, didn't want to even try and help.

We went back to Apple thinking maybe there is something they can advise us of, or do, and two ladies were super helpful and nice – they cared. They gave us some great advice for taking this forward to consumer rights and recommended to book an appointment with them for a few days time to check in. They also said in a handful of days, they should be able to get access to data which may support us. They wished us the best.

But yeah, so disappointed and left out to dry after spending over $1,300 and facing an issue we didn't ask for. We couldn't have tried to remedy this with more patience.

Thought I'd give the trade-in service a go. Went through the online process without any issues, got issued a credit which I put towards a new phone then got an email saying my old phone needed to be received within 7 days or I would be charged for the credit that I had received. This was a little concerning since you're lucky to get anything from Perth to over east via AusPost in less than a 10 days, but according to the AusPost tracking, it made it on the due date. Meanwhile, according to the Assurant portal, my phone was never shipped at all... I received an email stating that because they had not received my phone, I would now be charged. I called and explained that AusPost indicated that it had been delivered to them on the day required and was told they could see that the phone had in fact arrived and not to worry. The next day I was charged anyway. I called again and couldn't get through, emailed and finally got a response saying that I would be refunded in 7-10 business days. Well, more than 10 business days have gone past and no refund. Essentially they have stolen my old phone. Very upset and will certainly never go down this path again. I do appreciate that this is not JBHiFi directly that has caused the issue but if they are going to outsource, they should be held equally accountable.

I have encountered multiple delivery issues with JB Hi-Fi, but this one takes the cake.

I purchased a TV with the standard $69 delivery charge, only to have my entire weekend wasted, resulting in a financial cost, when the delivery was cancelled at the end of their 4-5 hour window. The cancellation came with no explanation and I was forced to file a complaint just to obtain any information.

JB-HiFi then stated, the delivery was cancelled from no parking being available -which is highly unlikely due to the amount of parks available around my block. If parking truly posed a problem, it should have been communicated to me immediately and all reasonable efforts to resolve the situation should have been documented. The absence of these actions highlights a failure to meet professional delivery standards and contravenes JB Hi-Fi’s obligations under the ACL.

JB-Hifi then stated, they will only deliver if a park is within 20 meters of my front door and a parking space was arranged for them, as outlined in their Terms and Conditions (that were never mentioned at the time of purchase). Additionally, I would be responsible for all related parking costs.

This is neither fair nor transparent, particularly in the context of Australian Consumer Law. Under the Australian Consumer Law (ACL), consumers are entitled to a reasonable service and businesses must provide clear, accurate and upfront information regarding any conditions that may affect the delivery.

The imposition of an undisclosed 20-meter parking rule and shifting responsibility for parking onto the customer is unreasonable and not in line with consumer protections. This is a perfect example of unfair contract terms, which are prohibited under ACL.

Their customer service was like a broken record—repeating the same lines over and over, offering no real assistance. It felt like talking to a robot programmed only to copy-paste responses, leaving me with nothing but frustration and unanswered questions.

To make the situation worse, at the end of the delivery window, the driver (assuming it was their delivery driver) made a brief call, lasting less than a minute, which I missed as I was unavailable at that specific moment. Without leaving a message or sending a text, the delivery was then cancelled.

JB Hi-Fi has significantly declined in the level of service they once provided. I would be willing to pay more elsewhere to avoid such a frustrating and inefficient experience.

I still do not have the TV, and JB Hi-Fi continues to enforce their arbitrary 20-meter parking rule, insisting I arrange parking and cover the associated costs. I cannot be held responsible for the delivery driver’s parking or any related fees, which further infringes upon my rights as a consumer under Australian law. At this point, it would be cheaper for me financially and time-wise to drive the delivery truck and deliver the tv myself.

The challenges faced during the initial delivery attempt have raised doubts about their delivery team’s ability to navigate parking or successfully complete a delivery, even if parking spaces are available. This has left me questioning the delivery team’s ability to park a 2-door mini in an empty car park, let alone deliver a TV.

Complaints have been lodged with the ACCC and Australian Consumer Affairs. While the delivery fee has been refunded, I am still facing a substantial financial loss due to the time wasted and ongoing inconvenience.

Here lies an electronics company that’s written its own set of rules—too bad none of them allow JB-Hifi to deliver their own products.

I have taken may Samsung fold 4 that I purchased from JB HI FI on April 30 2023 for repair .that is still under guarantee .and weeks later sent me a message .telling me to pay $900 plus for the repair .accusing me of damaging the phone myself .and that is a lie .I that is the case .way didn't pick it up from the start? There were a few staff members involved in finding the records and trying the phone.
If this is the cover we get buying in the shop .is better buy on line .if the customer protectión is the same.but we pay less.

The service today by a young man called Hamish was above and beyond. This young man had eye contact, empathy for our problem, understanding of our needs and then without any difficulty set us up with the right carrier plan for our phone. He was polite, engaged, and exceptional at his job. I can’t recommend more highly the service at JB. This isn’t the first time I’ve experienced this and I’m sure won’t be the last. Congratulations Hamish at Tweed City JB

"Local Store Pickup" option useless as things are never in stock. I'd understand if I can't do a local pickup of a fridge because it isn't in stock, but how hard can it be to re-locate a few Blu-Rays to a different store? Apparently impossible! Order JB-20548348 Yet again I'm paying $12 for shipping when I live right next to the store.

Their website is crap, searched for "Mobile phones" got shit loads of everything else from cases to ear buds, gave up in the finish.