JCB Phone Reviews 92

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Purchased JCB Tradesman 2F. Great phone, good price easy to set up. I had a query re ringtones, contacted JCB, responded in minutes & ended up calling me back to talk me through it. Great service & go... See more

Rated 3 out of 5 stars

Bought for an elderly lady who cannot use smart phones but wants to keep in contact with friends abroad using WhatsApp The WhatsApp interphase is awful, however it’s the best out there for a du... See more

Company replied

Rated 5 out of 5 stars

The service was great very fast delivery and an excellent product still learning all the features on the phone and Android 14. I'll do a more thorough review later. I would like a good motorcycle moun... See more

Company replied

Rated 4 out of 5 stars

No complaint with the phone or the service given when purchased. Just disappointed it didn't come with a charger,just a lead. My opinion. It's like buying a wheelbarrow without a wheel.

Company details

  1. Cell Phone Store

Written by the company

The home of the JCB Toughphone, Tough Tablet and other JCB phone accessories. We pride ourselves on making your tech tougher and more rugged than you. JCB Phones, Tablets and Accessories will allow you to use your device worry free at all times. Free Delivery. Shop Now.


Contact info

4.0

Great

TrustScore 4 out of 5

92 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

wonderfull phone

quick delivery,great phone for people who do not want or cannot use a smart phone.mostly set up straight from the box, a good rugged phone with a 2 year guarantee

June 6, 2025
JCB Phone logo

Reply from JCB Phone

Thank you for your fantastic feedback, we really appreciate it! Many thanks The JCB Tough Phone Team.

Rated 1 out of 5 stars

We are unhappy

We are unhappy. The person at the other end cannot hear us properly. It sounds to them like we are under water.

May 9, 2025
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Reply from JCB Phone

Sorry to hear of this, we have passed this info the product team thank you for sharing. The JCB Tough Phone team.

Rated 1 out of 5 stars

Phone call volume was very faint

Phone call volume was very faint, needing loud speaker permanently, Sent back for repair, bought a second phone to use in mean time, Repaired phone no better, and new one also very faint, So both not much use in a tough environment !!!

April 22, 2025
Rated 2 out of 5 stars

I bought a phone case without realising it was a half case…

I bought a phone case without realising it was a hslf case not a full case as the one I was replacing after many years. The fit was tight and it was difficult to fit the charger. Guaranteed drop tested my screen broke after a fall onto house floor laminate a short distance but landed on zhe sceen. I did message and they didnt respond.

May 9, 2025
Rated 5 out of 5 stars

Showed up on time

Showed up on time, setting up the phone , with the manual was very clear to understand and straight forward.

April 25, 2025
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Reply from JCB Phone

Thank you so much for your great review!

Rated 1 out of 5 stars

Description of item was wrong

Description of item was wrong. Seller not very helpful

April 14, 2025
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Reply from JCB Phone

Sorry to hear of this can you send me more information please? Amanda@jcbphone.com

Rated 2 out of 5 stars

No permanent charging light

No permanent charging light
Also the charging port isn't the best as the rubber doesn't clear well enough
And the charging cable that came with it is faulty

March 17, 2025
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Reply from JCB Phone

Thank you for sharing, we have shared this info with our product team.

Rated 1 out of 5 stars

The touchscreen resolution is poor

The touchscreen resolution is poor. The touchscreen itself is hard to operate and often unresponsive. The battery doesn't last the day without being charged during the course of the day. The camera is also not good. Certainly won't be buying another.

January 15, 2025
Rated 5 out of 5 stars

It's a good phone

It's a good phone, it arrived quickly. It works. No headphone socket so I had to get a set of Bluetooth headphones. Apart from that everything is fine so far.

January 8, 2025
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Reply from JCB Phone

Thank you so much for your wonderful review.

Rated 4 out of 5 stars

JCB Tradesman 30

JCB Tradesman 30. A good value robust phone as expected. Delivery was very prompt.
Instructions for use are a bit limited ( for low-tech user) but good on-line help is available.

January 7, 2025
Rated 5 out of 5 stars

Many thanks to you all

Many thanks to you all. The service
I received was first class, you quickly
Sorted out the transfer of info from
My old phone onto the new one and
Was extremely helpful in all my queries.
Well done all of you.

December 12, 2024
JCB Phone logo

Reply from JCB Phone

Thank you so much for your wonderful review.

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