J.D. Byrider Reviews 3,477

Bought my vehicle from there 3 years ago and experienced issues with it within the first month.The brakes needed replacing in the front.....rear brakes were replaced as well as everything else(pads,rotors, hub....I had both rear tires come off the axle while driving...thats right, they came off the car about two weeks apart!Currently dealing with 1,500.00 in suspension work plus about another 700.00 in unrelated repairs.....all in the last year and a half.After all is said and done,im in it for around 4,000.00 in repair costs.......my two star review is being quite genorous.

Very poor customer service, shady business practices, and overall feel like a scam.

I completely regret choosing JD Byrider.

THIS PLACE IS SOOOO UNETHICAL AND A RIP OFF with the exception of the sales lady Teresa I had the worst experience yet in my 38 years😩 so after contacting this place multiple times I was finally able to come in (FROM ANOTHER CITY) and go through the process of purchasing a vehicle so my daughter and myself caught a ride with a friend going to an eye appointment we came in at 10:30 and began the process hours later a vehicle was purchased paperwork down payment made I even got as far as putting insurance so I told my friend he could go home it got later and later and a guy came got the vehicle to wash it up and I requested gas while he was gone I contacted my brother to come see my new vehicle wen he got there the finance guy came out and told me my 12 yes 12 reference weren’t answering 🤔 I called bs like how and two of them are standing here and their phones never rung then he said I was aggressive with him earlier again I called bs we spoke for maybe 6-10 seconds and I restated our entire conversation and asked what part was aggressive he then stated well this sale just isn’t happening today 🤔🤦🏽‍♀️ Now it’s 3:57 I’m stuck in another city because I can’t drive a vehicle I’ve already insured home😩 then I asked to speak with a manager over him I was told they had left for the day so my brother takes us home (THANK GOD I CONTACTED HIM🤦🏽‍♀️) I call the next day and was told still no manger but their business with me was done🤔 so I asked what do I do about the vehicle I insured and was told it wasn’t their issue so now I’m out of my money 😩

The only reason I even got the car from this company was strictly because of Virginia in sales, Kim in servicing and Terrion with CNAC ! I have been going up to the Woodriver location for over month asking them to look at my car bc it was stalling and something was not right and I did not want to end up on the side of the road . I also had just got a tail light replaced for the 2nd time and put in by them about 30 days before this incident the head of services, TJ (services who replaced KIM) told me and my fiancé that it was normal for the light to blow this early after only 30 days, he didnt even mention it could be a fuse or something along those lines. After this I had tried so many times to get in contact with Virginia because I knew she would help me since I found out Kim was replaced. They would not let me speak with Virginia and never told her to call us back.

So about 2 days ago my car stopped under the bridge, no noise no anything it just rolled as if in neutral, I couldn't call and let Byrider know because it was Sunday , got the car towed to Byrider the next day . TJ continued to say that its normal that my car just cut off and there was nothing he could do , I asked if he could look at the car at the very least , he told me it would be 60.00 a hour if he kept the car since I was no longer under warranty. I got the car back same day same problem !!!! He drove the car for 45 min on the highway and said since there was no check engine light on there wasn't anything he could do and he had used the reader and no codes came back. I drove the car off the lot and I didn't even make it past Steak N Shake before the car cut off AGAIN! So by the time we came back to Byrider Virginia was there and I was so relieved and happy to see her. I told her everything that had been going on and even though it is not her job she went above and beyond to help us and let us know she cared , which is the total opposite of TJ. I told Virginia we would leave the car for him to actually look at and get under the car the next day which was Today. 8am this morning we get to Byrider and before I could even say anything TJ bursts through the door with a arrogant attitude basically saying he has told us nothings wrong with the car and there is nothing he can do , he sent one of his mechanics with a reader to get codes again bc I asked for a print off or emailed copy (still haven't got this requested document). While this is going on I called cooperate because Tj was rude , arrogant, nonchalant , no empathy whatsoever !
I spoke with cooperate and she was actually sweet and helpful , she told me that Tj was not the one in charge and I should've been speaking with Scott this entire time not TJ . While I was talking to cooperate TJ came out and said something I cant remember he was a smart ass , so I said I am actually speaking with cooperate right now. He said good for you and some other smart remark while Scott was standing right there as well !
At this point TJ needs to be fired he is bringing your company values down as well as your customer service . Who treats the loyal customers like this we have NEVER missed or deferred a pmnt with this company , they have no grace periods what so ever it does not matter if you are dyeing! You still have to pay, which should guarantee that they fix or help you with your car issues but It absolutely does not mean anything t them that you make pmnt on time and has never been late in over a years time!
I told the rep with cooperate I would call her back so I could try and talk to the correct person Scott.
TJ lied and said he was the higher up and nobody was above him , well Scott is and his words where" I am not a mechanic I cant do or tell you anything "
I asked Scott "So what would you have done if we would've gotten hit when the car cut out in the middle of the intersection?"
NO response !
I told him Cooperate had sent an email to him and she was waiting on a response , he said he was going in to check it and he never came back out to let me know what was going on or to give an update or to offer some type of solution .
The head of all the locations is out this week and will not be back in so I let cooperate know I'm sure they know Mike is out and he wont be back that's why they're being rude and arrogant . Also told her I would definitely be reporting TJ for lying to my Dad when he called in . While I was sitting in the lobby my Dad said he would call bc he has been a mechanic for over 20 years (once anybody but Byrider touches your car they will not help you !!!!)
TJ told my dad they took the car apart and put it back together , He drove it for over 3 hours, He put fluids in and etc.
TJ told me , my fiancé and told his fellow employees that he had someone drive the car on the highway at 80mph for about 30-45 mins, that changed while talking to my dad to 3 hours or more .He lied and said he took the car apart, Lied there because he specifically told me that he was not going to and that my check engine light had to be on! DO NOT GO HERE !

This is my second car with JD BYRIDER! I have bought both of my cars from Teresa "Tessy" Riggs, she went above and beyond to make sure that I had exactly the car that I wanted and that it was at a price that I was comfortable with. I could text her at any time to ask about a car that I wanted to look at and she would answer right away. It took me a few weeks to find what I wanted, and she was so patient and kind. I cannot stress enough how much I trust her, but I have sent my son there to buy a car.

my wife contacted JD Byrider about one hour later my credit report had a hard pull on it never one time did i give them permission. The next day I was told if my wife wanted to see a car she would have to take off time from work, She get off at 430 I was told that is to late to come but they close at 8pm I feel like if we buy a car now it will be all a scam never had this hard of a time to buy a car

January 27 my husband had a stroke and Angie from Burlington office badgered and badgered. Threatened taking car, as she doing her job. I wrote a horrible review then the boss JJ reached out said that’s not what we want to do, things were ok. Not greatest as I never wanted to deal with Angie again now today a gentleman comes to my door, it’s raining tell me I need to immediately call on his phone. The ambulance just left my house with my husband to head back to the hospital. Angie wants to argue because I’m not listening, no I’m not listening because I’m not worried about no car or payment. I’m worried about my mom Diane and my dad. My mom says run the payment. Angie says your not listening again. Our priority is my dad and mom. No my mom hasn’t communicated anything because since Friday my father has been rushed to the hospital twice. All Angie worries about is yelling you’re not listening. I will never recommend Jd Byrider to anyone ever. Cars can be replaced my dad can’t be. Angie our parents our worth more than you trying to belittle her as we are trying to get her to my dad. Im very saddened by you and now you want her to call you tomorrow. You got your money today as you ran her card nothing else to be said. Please allow our family to find out about father before your judgment. Thank you daughter of Diane and George Fitchpatrick

We purchased a car for my son in August, it’s had ongoing mechanical issues since we bought it that everything has been a battle royale over. It took over 3 months to get the license plate because “someone” made a mistake on the paperwork and it had been sent back from Michigan to Indiana and no one followed up.. we’ve had to take the car to Indiana 3 times, Kalamazoo (where we had to call the police to get our car back because the service manager tried to charge us for things that were covered) and yeah…do you think at any point anyone at this company has reached out and said you know….maybe we should consider putting you in something else or hey let’s put you in a rental while we figure this out or even hey here’s some gas money for that THREE HOUR DRIVE EACH WAY FROM MICHIGAN? NOPE. HORRIBLE CUSTOMER SERVICE is all I can say….

I've purchased 4 cars from Byrider. I've referred 5 people to Byrider, all of which purchased cars. They claim there's a referral bonus but I had to call every week for 3 months to finally get it. There's a $70 tow reimbursement but by the time I got it I couldn't cash the check. It was only good for 90 days and the shop manager had left it on his desk. I didn't even receive it til it was too late. But the worst of it, on 3/14/22 I traded the car in. The dealer was given a 10 day payoff amount of $11966.73 and sent a check for that amount. On 3/18/22 I made my regular payment of $202.94. On 4/12/22 I received a letter stating my account is officially closed but no overpayment check. I just got.off the phone with CNAC and they informed me that they just issued a check for a $33.19 overpayment, not $202.94. I tried to plead and argue my case but to no avail. Bottom line, I'll walk everywhere I go before I ever deal with Byrider's ineptitude or CNAC's greed, corruption, callousness and lies ever again and I STRONGLY recommend you do the same. Avoid Byrider/CNAC like the plague....unless you enjoy getting screwed over.

They are a scam. Go to someone else. They sold me a car, that couldn't be fixed. I turned it back in, and they put it as a bad mark on my credit. I made all payments on time. I went to another, later on, and found this out. They treated me like crap. I walked out, with nothing. Went to a local dealer, and did a lot better. DON'T WASTE YOUR TIME!!!

I'm on disability and need a car so I called the car lot and was informed that they could help me and I explained three times and how much I get a month and how much I got down on the payment they said no problem we can help you and once again I said I don't want to come all the way over there from Newark to just be turned away they said we help people like you so I borrowed a car and filled the tank up which was pretty expensive and drove over there to be turned away they said I didn't make enough money I think it's very very wrong to get somebody to come all the way over there just to be turned down knowing how much money I made a month and they're awful awful place to do business at

I purchased my car yesterday and this morning the doors will not unlock for me to enter the vehicle.I called and was told they would call me back in 10 min but haven’t heard anything from them yet

Do not go to this place. I went and I have three vehicles from them. Worst mistake of my life. They do not have permission to take money out of my account and they still do over and over. I have called they say they will refund me and they don’t. They don’t even let you talk when you are on the phone with them. They are a joke. Take your money to a different company. This place should be shut down. 1 they over draft your account 2 they push you into a vehicle that you don’t want and they say it’s because you don’t have a big down payment 3 they won’t fix anything that is wrong unless you pay the full price even when it is under warranty 4 they harass you , on countless occasions they have called, texted and e mailed me more than 30 times in a day even when I am not due yet and they claim it is because of the computer system. Trust me go to a different car lot. JD Byrider is a joke and they are thieves don’t trust them.

I bought an suv from them. I called to get it serviced. The bcm needed replaced and programmed. The service Dept was supposed to call me back with prices and and never has. I eneded up taking it to a Chevy dealership and ended up paying 1,000 dollars. So much for their extended warranty.

Place is a joke. Not one star..ZERO. Everything that they advertise is a lie. It’s a scam, regardless of guarantee on financial options. Run from these con artists. Worst used car dealership ever!

it's tax time take yall business some were else beside jd by rider that's not a good option they over price they cars and when you make your payment most of the payment going toward the loan and not the car.so there for your balance is not going down any I'll never deal with them never again.

I was so happy when ever I got this vehicle. That is untill I had for like a week or so. There are so many problems this this vehicle. It brought me to my knees. I feel so insulted and taken advantage of. All I wanted was a safe working vehicle that will fit all 5 of my kids. Now I am stuck paying for a vehicle that I can barley drive. There are issues with the engine and electrical issues. I asked so many times if there was anything wrong with the vehicle. I actually asked the lady on the phone who scheduled me to come in for the van and the actual sales rep. They both told me nothing is wrong g with it. I only had the car for a week or so before I noticed problems. Then you van never get a hold of anybody. It's not like the receptionist makes apt for service. She answers the phone and forwards you to a voice-mail. I can imagine their service dept being so busy with them selling broken cars and all. Do not ever buy a vehicle from here. Unless your a lawyer who can go after them. This place is awful. The sales reps are so kind so you do not think that your being ripped off. But trust me you are.

Big joke don’t buy a car they don’t know what they are doing mine broke down yet again today and was in shop month ago and they said they fixed this lol

This place is a joke. KBB value 4397.00 they wanted 12,997.00 +19% interest with 400.00 a month payments for 6 yrs. LMAO. 4 TIMES THE CARS WORTH!!!! Then has the nerve to tell me KBB doesn't mean anything anymore. Well it does to me. I'm not stupid enough to pay 4X the value for a 13 yr old car with 140,000 miles on it. Do yourself a favor and find a real car dealership!!

DO NOT Come to this place. Listen I understand that not having my real name or image on here may make you question the validity of what I'm saying but please trust me. I know your going there because your credit isn't good enough to get a vehicle elsewhere, you need a car now I get it .

Whatever you can do please do not go here. CNAC as a finance company and byrider are scammers. Yes there are some reviews on here that gave them 5 stars but understand some can be false accounts or based on their initial service. Go check out CNAC and JD Byrider on the Better business bureau website and look at the score and complaints. If thats not enough google the Lawsuit that happened to JD Byrider in Massachusetts. Please save yourself the financial handcuffs and headache and avoid.

I purchased a vehicle here in September of 2021 and the car broke down January 15th of 2022. Theyre not gonna fix it and look at the image below when i went to go check on the car look how they have it parked up against the cement wall in their "Repair Shop".

I spoke to the manager Russ from JD Byrider and his statement was "I cant help you sorry im not the one with the messed up engine." Which is pretty crazy to say do your research please and dont go unless its the last resort.