J.D. Byrider Reviews 3,477

Do not I repeat do not buy any vehicles from JB RIDER in Holland, they buy water damage vehicle and resell them. I been leasing a vehicle from them since 2019. Recently the vehicle started acting strange so I take it to the mechanic who informed me that under the car is rusted out really bad that it had to be a water damage vehicle. Everytime he welded a piece, rust just falling so bad that he have to add a bar which first welding was 1400 and now I need to pay 500 for him to weld a bar because of the rust. Then I called them to inform them of what's going on because I don't have a payment for them at this time to be told I need to get a better welder. The owner of this JB RIDER knows he buying water damage/damaged cars and don't care. This vehicle had 37 reports of damages on Carfax.

Five years ago, I purchased a vehicle and my experiences with it and JD Byrider (at the time) was never disappointing.

Fast Foward: On Monday, 12/06/2021 (circa 1645) to Byrider (of Durham) to speak with someone in the Service Dept about my vehicle that was sent to them on Monday, 11/29/2021; no one was available. My initial complaint for this service date was the vehicle not starting the day after my last service date in May of 2021; a complaint that was made to them immediately; a complaint that was “resolved”– long enough for me to drive to the car’s place-of-rest until 12/06/2021. As I was leaving, I noticed that Jennifer Bruno, General Manager, was seated at her desk eating. After asking to speak with her, she pulled up her mask, and proceeded to invite me (along with my partner) to have a seat. I attempted to address my concerns but, Miss Bruno began to over-talk me, especially when I informed that I did not feel safe in that car (it shuts down in mid-drive) – demanding to know why she’d never heard of this car having issues and, why I waited 7 months to bring it to anyone’s attention. My partner began to ask her to google the vehicle’s engine (Ecotech 2.4L) to which Miss Bruno sneeringly exclaimed, “I’m not doing that…and who are you?...She (myself )said she didn’t want us talking to anyone about her account.” I reminded her that I said, “…without my consent” and I gave her consent to speak with him. He, then stated his name and she, immediately, accused him of being aggressive to her. Shocked, he and I verbally disagreed and she continued to insist he was. Because I sensed she was trying to depict him as aggressive, I turned to him and attempted to stop him from speaking any further by saying, “No. No. No.” It was during this moment Miss Bruno interjected by pointing her finger at me and barked, “…I’m not gonna have you talking to me like I am a child!” The interaction became irreversibly tumultuous because of her bullying and constant accusations of aggressiveness.
Not only was I disrespected by her pointed finger, I eventually felt the brunt of her racist words, inflections, body language and falsely accused characterizations (of my partner and myself), upsetting me... She asked me to leave her office, and I did so...upset, visibly affected and, crying behind the disrespect.
*It is important to note here that my partner was present, start-to-finish, on the date the vehicle was financed.

Buyers, Beware. Buyers, Beware.
Please research any vehicle you may be interested in before signing. Ask questions. I signed a lease after a car accident, suffering an undiagnosed concussion. My insurance check was sent to them and Jennifer Bruno assured me she would take care of me because I am a loyal customer.
But, now, I am expected to drive a car that shuts down, at-will; a car that has ceased to operate multiple times mid-drive and the day after being serviced and/or repaired; a car that has caused me fear to drive it because of its random malfunctions; a car whose emergency brake engages when it feels the desire (it disengaes the same).
They have not tested the car on the road since having possession of it since 11/29/2021. Two miles - that is how far it was operable from the moment I drove it after they serviced it...but they want me to drive it for 1000 miles before they even look into possible engine trouble. My Life's Jeopardy vs Their Commission(s) for a completed sale - which one bears more value?

**I only assigned one star because I cannot post without given that minimum rating.
-Tenal Alston, January 1, 2022

If you can purchase a bicycle do that instead. This company has bad ethic and loopholes that keep them from being accountable. Just don't do it!

This is our 2nd car we bought thru them first time was great and awesome this time has been a nitemare we battled over far at first sold the one out from under us after stating to come back then they brought this suv it was dirty on inside definitely wasn’t cleaned needs some work which they will do we just rolled it now move forward to today I call over tags that go dead tonite 12.2.21 I’ve been calling first they wanted us to get a duplicate title with the number then yesterday after calling they ups overnite I call this morning she tells me she will call back didn’t hear from her so I call them ride down there and magically she said she just got off phone and it was delivered at 1.08 pm would have been nice to have that call now I have dead tags and will have to wait on hubby to get off work to get it done which I would have today had she called me like she said she would but now will not drive on dead tags she said ride on title down there don’t work like that.I really loved byrider but this experience has ruined that for us.be careful who u deal with when buying a car or suv

Scam. Scam. Scam!!! Asked for list of prices multiple times and information on interest rates and they kept stalling. Sat in their office for hours before they came out and told me they had 4 cars in their lot that my bank approved of. I chose a 2010 Kia Forte with 115,000 miles. Still They didn't give no price! Once they did it was well over what I expected. 11,500!? A brand new Kia forte is a little under 14,000. They explained they get their cars from auctions. Lol 😆 cars are super cheap from auctions. They wasted my time and will NEVER EVER refer them to anybody!!

The only reason I'm giving a 2 star instead of one star is the simple, undeniable fact that it is thanks to J.D that I was able to get my first car. That being said, THATS ALL THEY DO FOR YOU IS PUT YOU IN A USED VEHICLE! Their "service technicians" can't even find the source of any issues that go wrong with the car even after a month of purchase. If the vehicle undergoes such detailed and full service before you sell it, HOW CAN YOU NOT KNOW OR FIND THE CAUSE OF A MECHANICAL ISSUE OF THE CAR YOU SELL!?

So in essence, this is more like a 1.5/5 stars.

I had this small suv Kia storage since December had problems since day one now the car been at the KIA dealership to be fix cause they can’t figure out what’s wrong with it I got this car for my son to go to college and work he can’t do either I have to work to pay two car payments cause he can’t get to work they keep giving me the run around for three weeks now I would never deal with them again can’t get a loaner car ever week it’s a different promise and no results KIA haven’t even touched the car yet angry customer and I recommended three people for them I’m so sorry I did that

So I bought this 2013 Nissan Versa a few weeks ago from jd byrider. Everyone at the place was extremely nice and helped me get a car. But I have been having problems with this car since the 1st day I have had it it started with a bent rim and a noise in the steering wheel which they fixed. Then it was a transmission issue come to find out my tranny cooler line ruptured and I had a oil leak so I had to take it in again 3 days later my car is fixed and I am back on the road I get my car back and I start having shuttering and hesitating when I accelerate so I took it back again the fluid was a quart low so they topped it off and a couple days later I get my car back. the tranny now seems better but sometimes still has little issues with hesitation occasionally and once in a great while has a small shutter at this point I’m just frustrated and don’t know what to do the people there are really nice and Chris really try’s to help me but something needs to be figured out I can’t keep get loaner cars to get to work and get my kids to school

20% FINANCE CHARGE!!!! Most cars have over 100,000 miles....No prices listed,,,They charge twice as much a the Kelly Blue Book listed quote!!(check out first}They are in the FINANCE business, the cars are a front for this SCAM!! They want you to default on your Bi Monthly payments @ 20% {not negotiable} s0 they can repossess the car and sell it again! They have a very high default rate...

I would give this company a zero if given the option. I have had nothing but trouble out of these people. Horrible company! The first car I was buying broke down within two to three months. It took more than two months to repair it. In the mean time, no loaner car at all. I had to find alternative ways to get to my dialysis treatment, when I was even able to find a ride. Then, they tricked me into buying on another car. Within 6 months, the computer started going out on it. Again, I found my way back to no transportation, as they would not lift a finger to help me repair it. All they said was that if I could have it hauled to their garage, they would fix it if I would pay on it. Huh? Do they not know customer service? Hmmm.... I think that sounds a little off. RIP OFFF COMPANY, by far, the worst I've known of, and certainly, the worst I have dealt with. I ended up going to another car lot and getting one. Thousands of dollars lost, and nothing to show for it!

I will never buy a car from these people again Brittney She is a bad Cnc rep with a disgusted attitude the service is very poor they do not wont to fix the vehicle unless u paying more money this have been the worse experience i ever had with dealing with a dealer ship the Gm of the company isn't any help he never sees anything or try to help I will take a repo before I keep dealing with these people

I’ve been working with Ms. Elliott, and I must say it’s been a really great experience. She listened to me when I communicated what I wanted and she delivered! Thank you so much for taking care of me.

Patrick Moore they sold me a lemon, 2013 Toyota camry, bad alternator and starter had it one day and won't crank.

I wanna just start with saying Byryder is a typical car lot, i would challenge their 100 point system check, my first truck i got the transmission went out within the first 2 weeks, although the dealership i purchased the truck from was not going to give me a loaner, i posted on facebook the manager called me back and decided to give me a small suv till my truck was fixed, the end result was they ended up trading that truck for another one soon after i had transmission problems with it, and other problems, with some money coming out of pocket, Now the motor has blown and is being replaced, ive had to call them to get updates altogether ive been without a truck for 7 to 8 weeks whille making my payments on time everytime even when i dont have the truck, ive lost thousands in wages, they say there their to help, so Byryder look at my side and do something positive for me, this is no way to help your customers you are putting me in dept

I have been a faithful customer I owe no money yet no one can tell me about my car that was towed away months ago to be serviced this weekend I have to purchase a new car after paying 11,000 to this company I am very upset I also referred 3 people.

What a lousy dealership. First I have to drive over 100 miles to talk to a dealer. I had planned on doing so, UNTIL they waited until the LAST MINUTE, to tell me, that I couldn't take the vehicle home that day! Absolutely careless and ridiculous on their part. Now they will NEVER get my business, nor will I EVER tell anyone I know. However I will make certain people avoid them at all cost. Good job JD Byrider, pissing off customers is not going to keep you in business!

Be careful buying a car here. We've had 2 vehicles in less that 2 years. The scraped the first one after so many problems and now the second one isn't any better. It's in the shop ALL THE TIME! In March they had it a week. Got it back and service engine light would not go off. Left messages, no return. Less than 2 months later it won't run and have it towed there. They've had it since Wednesday and diagnosed the problem with 3 different things, none that fix it. Now they've towed it to another dealership and STILL have no answers. But to make matters worse after asking for a rental (since they have given us one before) we get an email from the new manager telling us to get an Uber.

Good Afternoon, Shawn, Julian here at Byrider reaching out to you. In regards to a loaner vehicle we legally cannot do them due to state laws with dealer licence plates etc. The best thing we tell our customers in this situation is to rent a vehicle if possible or utilize UBER, LYFT etc. 

Julian B
General Manger 
Byrider Saginaw 
989-401-8860

I just purchased my second car from the JD Byriders in Palmyra today. My first car was a 2009 Kia Optima, which I had for 4 years til I just decided to up grade to another car. I had absolutely no issues with the service or my vehicle. I purchased a 2015 Chevy Cruze today. As always the service was excellent. Also your credit score does go up when you go through them. Your payments need to be made on time. If ya all saying that purchasing from them didn't help your credit score. Ya probably didn't make your payments on time or ya lying just cuz something happened that you were not approved. I would advise anyone that needs a car and is trying to better there credit score to go through them.

Don't do business with them they have held my last paycheck since Feb. And not responding to my unemployment. Also stopped taking my calls . Had to have my daughter in law 3 way call to get them to talk to me. Am waiting in outcome of claim with the SC labor and wage board.

They don’t help any credit. That’s lie number 1. Zero down is lie number 2. Don’t waist your time coming here become the advertising is a lie.