While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the mortgage process seamless and stress-free. Many appreciate the personalized and understanding approach of the customer service, highlighting their efficiency and clear communication. Reviewers frequently mention the excellent service provided, noting the team's proactive nature and ability to find the best deals. People are particularly impressed with the consistent support and guidance offered throughout various stages, from first-time buying to remortgaging.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of the team. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martin Fairchild helped me find my first fixed rate mortgage approx 10 years ago, and since then has helped me find two more. Both times that my fixed rates have been due to expire I haven't even need... See more

Rated 5 out of 5 stars

We have been using this mortgage adviser since we decided to buy our flat in London in 2022, and we have been genuinely very happy with Martin and the team. They have looked after us brilliantly, and... See more

Rated 5 out of 5 stars

Martin and the team at JDCIFA are brilliant. They guided me through buying my first home with real care - always professional, quick to respond, and genuinely human. When I needed to remortgage at the... See more

Rated 5 out of 5 stars

Martin has been amazing throughout the whole remortgaging process. He found the best deal for us and was friendly, attentive and supportive throughout, clearly explaining the whole process as we went... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage brokerage. All Affordable Housing including DMS, Shared Ownership and any other Government/Local Authority schemes. Also New Builds, Resales, Purchase, Remortgage, Buy to Let, Let to Buy


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent adviser

We have been using this mortgage adviser since we decided to buy our flat in London in 2022, and we have been genuinely very happy with Martin and the team. They have looked after us brilliantly, and this will be the third year they have negotiated and reviewed our mortgage rates, always offering wise, clear advice throughout. Thank you!!!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

This is now the third occasion that…

This is now the third occasion that Martin has helped me with my mortgage and finding the best deal available to me. He is extremely helpful, responds in a timely manner to any emails and has always helped me find the best deal possible. Cannot recommend him enough.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Martin Fairchild has helped us over the past few years with our initial mortgage deal and subsequent renegotiations. He is efficient, proactive and approachable. Martin has made the process so easy each time. I cannot recommend him enough.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Martin is great and has been incredibly…

Martin is great and has been incredibly helpful. I first approached Martin in 2018 when I bought my first home. He was so friendly and helpful assisting in navigating the process and finding the best deal for me. Since them he has continued to be helpful and insightful, year on year helping with the renewal process. Cant recommend him enough.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience!!

Martin Fairchild helped me find my first fixed rate mortgage approx 10 years ago, and since then has helped me find two more. Both times that my fixed rates have been due to expire I haven't even needed to reach out to Martin - he's contacted me unprompted! Martin is always helpful, approachable and goes out of his way to find the best offers possible. He has made the process of renewing my mortgage absolutely seamless and stress free every time! Whenever anyone asks me for a recommendation I always make sure to recommend Martin!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Five stars

Martin and the team at JDCIFA are brilliant. They guided me through buying my first home with real care - always professional, quick to respond, and genuinely human. When I needed to remortgage at the last minute, they stepped in without hesitation, and the whole team showed the same level of attention. I can’t recommend Martin enough, especially if you’re a first-time buyer.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great professional and supportive financial advice…

Martin has been amazing throughout the whole remortgaging process. He found the best deal for us and was friendly, attentive and supportive throughout, clearly explaining the whole process as we went along. We will definitively recommend him to friends and use him should we go through this again.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highest Recommendation

I have worked with Martin Fairchild, Mortgage Adviser at JDC Independent Financial Advisers, for over ten years, and his professionalism and expertise have been exceptional throughout multiple property purchases and remortgages. Martin consistently secures the most competitive mortgage offers available, navigating even complex circumstances with efficiency, clarity, and care.

He is an absolute pleasure to work with — responsive, transparent, and genuinely committed to achieving the best possible outcome for his clients. Over the years, I’ve recommended Martin to many friends and colleagues, all of whom have echoed the same positive experience.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Support for First-Time Buyers

From my very first phone call with Martin, I found him approachable, friendly, and genuinely committed to helping me secure a mortgage. As a first-time buyer facing a process that felt overwhelming, his calm demeanor and constant availability made a world of difference.

Martin was in charge of pre-approving applicants under the DMS scheme for the development I applied to, and it was immediately clear he had deep knowledge of the scheme. I felt confident I was working with someone who truly understood my needs.

What really sets Martin apart is his attitude. Mortgage approval can be incredibly stressful, but having someone who goes above and beyond to support you makes all the difference. I asked to update my mortgage three times due to rate drops, and each time he handled it quickly and efficiently.

When my property was significantly undervalued by the lender, something that could have derailed the entire process, Martin stepped in without hesitation. He coordinated with the council, the lender, and the developers, and thanks to his persistence and expertise, we found a solution. I genuinely believe this wouldn’t have happened without him.

I wholeheartedly recommend Martin, not only for his expertise, but for the positivity he brings to every stage of the journey. His encouraging messages like “You’re nearly there!” and “You seem well-organised!” always arrived when I needed a boost. He combines a great sense of humour with a reassuring presence, making even the most stressful moments feel manageable. More than just a cheerleader, Martin was a trusted guide, genuinely invested in helping me succeed and committed to seeing me through to mortgage completion.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

A massive thank you to my mortgage broker Martin Fairchild for sorting out my mortgage renewal. He be able to source brilliant deals with efficient communications consistently. I highly recommend.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

This was my first experience of buying…

This was my first experience of buying an apartment in London, and it was a relief to meet Martin Fairchild who is friendly, knowledgeable and a top notch professional. And that’s aside from the fact his deals seemed pretty unbeatable. Even though my mortgage being small probably meant a very low commission for him he was always there when I needed his help – which was often and I believe he did a lot of work behind the scenes on my behalf eg with the local council when I shared I was to be evicted from my current tenancy – something which goes well beyond the call of duty. Well I am now on the final straight for my own matter but its very nice to know there is someone you can trust in this housing market. I will 100% be calling on Martin when I need any mortgage services in the future.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

The best mortgage advisor ever

Martin Fairchild is not just a financial advisor, he is more than that. Following my separation from my son's father 10 years Martin walked me through this unfamiliar world to me and ensured that my 6 year old son and I could purchase our own property and stand on our own 2 feet. He has continued to negotiate fabulous rates ever since whenever the mortgage term comes to an end. I will always be indebted to him for his compassion, knowledge and expertise. I would highly recommend Martin as the most skilled and compassionate financial advisor I have ever known. Highly recommended.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I have been using Martin as a trusted broker and advisor for the past 25 years.

He has always secured the best possible rates and I highly recommend his services.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable mortgage adviser

Martin has been fantastic to work with knowledgeable, responsive, and proactive throughout the entire process. He clearly explained all the available options, secured a great rate, and ensured everything was handled smoothly and efficiently. He supported us as first-time buyers and again during our remortgage, and we couldn’t be happier with the service. I highly recommend Martin to anyone looking for a reliable and professional mortgage advisor.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

"Martin Came Through Again!"


I had to get back in touch with Martin Fairchild after my solicitor encountered some difficulties communicating with the lender regarding the DMS scheme. Martin stepped in once again, and within a few days, my mortgage was approved. I honestly don't know how I could have managed it without him. He's a fantastic person and an outstanding advisor.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Martin Fairchild provided exceptional support throughout the entire process of purchasing our first home. His responsiveness, expertise, and calm professionalism offered invaluable reassurance at every stage. What could have been an overwhelming and stressful experience was made significantly smoother and more manageable, thanks to Martin’s guidance and reliability. We felt consistently well-informed and in very capable hands.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Martin

I would like to thank Martin Fairchild for his help during the complicated process of finding a mortgage. He was very helpful, explained us every step and was available whenever necessary. I highly recommend working with him if you need finding a mortgage soon.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Martin Fairchild

I highly recommend Martin Fairchild! For the past eight years, he has been an absolute rock when it comes to navigating our mortgage needs. His knowledge and expertise in the industry is excellent and they always go above and beyond to ensure we have the best possible options.

No matter the time or situation, he is always there to help, offering thoughtful guidance and personalized advice that makes the entire process smooth and stress-free. His dedication and professionalism shine through in every interaction, and we truly appreciate the care they’ve taken with our Mortgage.

If you're looking for a mortgage broker who is reliable, knowledgeable, and genuinely invested in your success, look no further than Martin!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support as a first-time buyer

Martin has been amazing throughout my journey as a first-time buyer. His knowledge of DMS really put my mind at ease, as he was always quick to reply to my emails and calls. Martin explained everything in a clear and friendly way, which made the process less stressful. Thanks to his help, I felt confident making the right choice for my mortgage. I couldn't have asked for a better support!

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

As first-time buyers

As first-time buyers, my wife and I were quite overwhelmed by the whole mortgage process, but working with Martin made everything so much easier and less stressful.
He was incredibly professional, knowledgeable, and patient, taking the time to explain each step in detail and always being available to answer our many questions. His guidance was clear, honest, and always in our best interest.
Thanks to Martin, we felt confident throughout the process and secured a mortgage that truly suited our needs. We couldn’t have asked for a better advisor, and we’re very grateful for all his support.
Highly recommended, especially for anyone going through this for the first time!

May 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look