JD Gyms - Bolton Reviews 

367
TrustScore 4 out of 5

4.0

Unit 1, Morston Point, Manchester Road, BL2 1HA Bolton, Greater Manchester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Overall a solid gym,equipments good though there is a limited amount of certain machines,which does lead to long waits but apart from that it is a solid gym,the people at the gym are rather pleasant a... See more

Company replied

Rated 4 out of 5 stars

JD is a good gym with great PTs. It's like most gyms, gets busy in peak periods and occasional machines need fixing but never not been able to complete a workout. Saunas are small but not heavily used... See more

Company replied

Rated 3 out of 5 stars

Good range of machines, some totally different than they have in other gyms which is brilliant. The cable machines are always busy yet there is never enough attachments for everyone which leads to lin... See more

Company replied

Rated 5 out of 5 stars

After a long break and searching for the right gym, I joined JD Gym Bolton and started training with Seth. I’ve met many instructors over the years, but Seth is truly one-of-a-kind. He’s goal-orie... See more

Company replied


Company details

  1. Gym

About JD Gyms - Bolton

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Unit 1, Morston Point, Manchester Road, BL2 1HA, Bolton, Greater Manchester, United Kingdom

  • 1204803608

4.0

Great

TrustScore 4 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(367)

4,594 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Whole gym got odour

Whole gym got odour. Especially mens room.
Hand soap is mostly empty.
No trainer is there for initial guidance for beginners.

June 6, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for leaving us a review. Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so.

We absolutely do offer them though, so If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you. You can email the manager on bolton@jdgyms.co.uk or speak to a member of staff next time you are in.

Best wishes
The JD Gyms Team 💚  

Rated 2 out of 5 stars

Good range of equipment but just too…

Good range of equipment but just too busy generally

May 28, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.

To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Rejoined made simple by Mic,who helped…

Rejoined made simple by Mic,who helped me through the process.As always clean tidy gym,good equipment for a senior citizen like me was a member before covid and this was my first time back since covid enjoyed the experience.

May 15, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 3 out of 5 stars

I did the enrolment online and then…

I did the enrolment online and then signed up into the app and I was kept scanning the QR code and it wasn’t working for 3 days I had to wait outside the gym till a member of staff would come and open the gate for me and then one of the staff members said to that I need upgrade to the pluse version so I can use this branch I was like why would I do that and he kind of didn’t know why but said today you can get in but for next day we can’t let you in and on the way out it wasn’t working again i had to wait almost 5 minutes to go out but this time another staff member said that it’s okay you can use the gym with current subscription it’ll be working tomorrow and now it’s been one more day and it’s still not working

May 6, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for leaving a review. We have QR code access at our gyms so our members can access contact free.

However if you do have any problems accessing the app, please feel free to speak to the General Manager at the Bolton gym the next time you visit, and they can help with your access going forward or drop your gym an email if you can’t see a manager to speak to. The email address is bolton@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Clean relaxed atmosphere

Clean relaxed atmosphere

May 7, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic all round

The flexibility, the range of equipment and the classes

April 26, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Gym is dirty,dust all over the…

Gym is dirty,dust all over the machines.Soap containers in the bathroom very rarely full,most of the time empty,toilets not clean.Drinks machines constantly empty,few drinks in it.Looks like stuff doesn’t even care.Cleaner lady needs approve as look like she only holding hoover,never sees her wiping machines or cleaning toilets!!!

April 28, 2024
Unprompted review
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on bolton@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

It’s a good gym

April 17, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Very friendly gym

Very friendly gym, plenty of variety of equipment and open 24 hours and decent price

April 12, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Exellent service

Exellent service. Im on holiday here from Norway and they help you with everything. Easy pay, good equipment and friendly staff.

April 18, 2024
Unprompted review
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Lack of equipment for the large volume…

Lack of equipment for the large volume of gym users in the premises at once

April 8, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Honestly such a weird gym it’s not even…

Honestly such a weird gym it’s not even worth £21 and the fact if I have to cancel my membership I will need to pay another £21 and if not they will charge it from my acc 😂this is ridiculous you don’t even have a pool never mind charging me that much.

April 8, 2024
Unprompted review
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton



Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

The gym is clean

The gym is clean. Modern equipment. Patrons respect each other

April 3, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 2 out of 5 stars

I've just rejoined,a lot of machines…

I've just rejoined,a lot of machines not working, pegs missing on weight machines,

March 18, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Please do reach out to the General Manager bolton@jdgyms.com and they can ensure replacements for missing pins are arranged.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Auto scan in doesn’t work have to have…

Auto scan in doesn’t work have to have a member of staff let me in every time, equipment is great but other members try to bully you off the equipment because they are visibly on steroids and try to intimidate you. Not even 2 minutes after I sat down I had a bloke ask me if I had finished my set and this remains to happen every day since I’ve started ( I’ve been here a week so far) only good part is the equipment and 24 hour times

March 16, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Didn’t have enough equipment and no…

Didn’t have enough equipment and no quite place not a lot of space for everything.

March 14, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Not clean at all the changing room…

Not clean at all the changing room stinks toilets are nasty absolute filth no staff cleaning at all disgusting

March 11, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on bolton@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Gym is over crowded can never get on…

Gym is over crowded can never get on the equipment I've been at different times and same story as late as 11pm, the equipment and facilities are okay and good that it's 24hrs and staff are good. But ringing or trying to contact there customer service to cancel or freeze or discuss is a nightmare.. there's no contact number on the website, I've tried ringing the gym no one ever answers the phone, the form asks for my membership number and I can't find it on the app, I've sent a query and no one got back to me horrendous experience in that area. I'm autistic and I find certain things difficult this being one of them, this is level of services is one of things I don't like about companies and will probably leave for this reason.

March 14, 2024
Unprompted review
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

We are very sorry to hear you have been having difficulty contacting our team.

Please can you send an email query by clicking the link below and someone from the member service team can look into this for you. You can also call the gym and explain the issues over the phone 01204 803608 or by emailing the manager on bolton@jdgyms.co.uk

https://help.jdgyms.co.uk/support/tickets/new

Best wishes
The JD Gym Team 💚

Rated 4 out of 5 stars

equipment is sufficent and stuff is…

equipment is sufficent and stuff is very helpful. changing rooms and sauna is too small. shower can not be adjusted. need improvement in those areas

February 27, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 3 out of 5 stars

It’s always busy

February 22, 2024
JD Gyms - Bolton logo

Reply from JD Gyms - Bolton

Hi there

Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look