I tried to log in using but the app says it cannot recognise my account. I also noticed that £10 was deducted from my bank account, but I am unable to access my membership. Previously, I contacte... See more
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See what reviewers are saying
The place is spacious and clean. All equipments are well maintained and well organized. They also have amazing self-optioned classes for those the hit n run person. Changing facilities are adorable co... See more
Company replied
Tom, the manager, and Rares, my personal trainer, make this gym truly outstanding. Tom’s leadership and customer service are exceptional—he’s welcoming, attentive, and goes above and beyond to mak... See more
Company replied
Been at this gym 7 months. Was a little sceptical at first but tried a variety of classes and found that they were all AMAZING! Vasco body pump and body combat classes are insanely good and he is suc... See more
Company details
About JD Gyms - Cardiff
Written by the company
Contact info
Queen Street, CF10 2BH, Cardiff, Glamorganshire, United Kingdom
- 2920020000
3.4
Average
211 reviews
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I accidentally put down the wrong gym
I accidentally put down the wrong gym. As I will only be attending one gym, I assumed that I would be able to do the £21 but was told that the gym that I wanted to use I had to pay the £25 when I asked for a difference was between these jeans, I was told to get in touch with the gym
June 21, 2023
Reply from JD Gyms - Cardiff
Hi! Thank you for leaving a review.
Prices can differ from club to club, this can be for different reasons; such as area or facilities.
We do offer a Multisite package which allows you access to multiple gyms, depending on the package selected, and is great value starting from £25.00 a month👍
The JD Gym Team 💚
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
The gym in its self has gone down Hill…
The gym in its self has gone down Hill massively equipment is unsafe broken loss etc the place looks like it hasn't been clean in months the place in general just looks like it's falling apart very sad as this was the best gym in town but no longer is I have cancelled my membership as I will not be returning
May 31, 2023
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Cardiff
Hi there
Thanks for your review
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on cardiff@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Cardiff
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Bit pricey for what it's worth
Bit cramped. More expensive than gym group but less equipment. Also they don't give you a pin code and there's no qr code scanner to get into the changing rooms so when they're locked after 12pm you literally can't get your stuff.
March 30, 2023
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
FIX THE CABLE MACHINES
FIX THE CABLE MACHINES. One of the adjustable cable machines have been "out of order" since I've been going, for a month and a bit. By fixing this sooner rather than later, it'd open up one more slot on this machine instead of there usually being a big queue to use the other 3 cable machines.
The Spin bikes have been received maintenance but when will this be fixed? Whilst your at it, Get a new 45 degree hyper extension, as the one currently at the gym is not easily adjustable (if at all) and the knob on it falls off quite a lot. GET THESE FIXED.
March 20, 2023
Unprompted review
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Too many time broken equipment
March 14, 2023
Reply from JD Gyms - Cardiff
Hi there
Thanks for leaving us some feedback. Sorry if we have some equipment out of order at the moment, we're working to get that back in action as quickly as possible!
Best wishes
The JD Gyms Team 💚
New change!
I had a sedentary life until I decided to apply for my membership. Did a quick research and the suitable one was JD Gym, as has everything I need and have access to it from anywhere in the UK, if needed. I feel in love with the gym from the first day and, even though I have a long way to reach my personal goal, I am definitely going to enjoy every time I will spend there. Thank you!
February 28, 2023
Reply from JD Gyms - Cardiff
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Locker shortages
After over 2 years visiting In last a few months service went down no one checking blue rolls on the sanitizer stations.
I emailed them about shortages on lockers and no one takes any action at all in the men changing room a few lockers are with same pad lock from a months any time when I visiting one is open but with a locked pad lock.
Probably is any option some guests to having pad lock if paid extra or just members of staff are not care anymore.
Kind regards
February 28, 2023
Unprompted review
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Good gym but need more machines for…
Good gym but need more machines for back as they are always being used up
February 6, 2023
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
I usually go around 2.30am because I…
I usually go around 2.30am because I have gym anxiety and I feel safe when nobody is around
January 29, 2023
Reply from JD Gyms - Cardiff
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
i absolutely love the gym and the…
i absolutely love the gym and the generous amount of equipment available even at peak times. The only point where i think the gym could improve would be the implementation of a COLD SHOWER option especially considering the sauna is very popular and can lead to over heating its not ideal to have to shower in warm/hot water especially if you have to rush off to study or work. Cold water therapy has been shown to increase the speed of recovery and decrease inflammation.
February 2, 2023
Reply from JD Gyms - Cardiff
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
I have had my membership disabled…
I have had my membership disabled multiple times for no reason and couldn’t access the app even though I have paid my membership fees
I had to re sign up with a new cost and haven’t been refunded my previous fees even though your customer service informed me you will
January 22, 2023
Reply from JD Gyms - Cardiff
Hi there
We are sorry to hear this.
Would you begin by sending us an email to reviews@jdgyms.co.uk and provide some further information? Following that we'll be able to put you in touch with the best person to help.
Best wishes
The JD Gyms Team 💚
Great Gym
Calm, easy going, equipment all safe to use and checked regularly, everything in great condition, feel very safe there as a young girl
January 27, 2023
Reply from JD Gyms - Cardiff
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Terrible facilities all machines broken…
Terrible facilities all machines broken in some shape or form best thing about this is sauna
January 19, 2023
Reply from JD Gyms - Cardiff
good afternoon
Thanks for leaving us some feedback.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Best wishes
The JD Gyms Team 💚
The company should have atlist an…
The company should have atlist an ambulance in each branch,incase of an emergency.and Also security at main entrance..
January 16, 2023
Reply from JD Gyms - Cardiff
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
It's -2 outside and the aircon is on…
It's -2 outside and the aircon is on blowing cold. Ripped muscles galore!
December 14, 2022
Reply from JD Gyms - Cardiff
Thanks for taking the time to leave us some feedback.
The temperature can fluctuate with the seasons, but we always do our best to maintain a temperature which is comfortable for exercising.
It might feel cool when you're standing still, but once you start your workout it'll feel different.
The JD Gyms Team 💚
Staff Professionalism
Assistance with setting up my account and giving me a general overview of the facilities.
December 1, 2022
Reply from JD Gyms - Cardiff
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be. We are really pleased you're enjoying your JD Gyms experience. 💚
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