Myself and other members are fed up with the aircon always broke. Its freezing in winter and boiling in summer, surprised no-one has passed out, myself and other's sick of seeing people train in jean... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When I first moved to JD Darlington it was the best! I’ve noticed over the years it’s gone down standard wise. Turning more into a youth club with children clearly underage to be training causing nuis... See more
Company replied
Great start to my fitness journey Just had my first session at JD Gym Darlington and it set the bar high. Solid workout, friendly faces all round, and a really supportive environment. It’s not alway... See more
Company replied
Ease of registration. Friendly welcome. User friendly app. Great range of equipment. Haven’t been attending gym for a long while and felt comfortable going along and being eased back into things. Exce... See more
Company replied
Company details
About JD Gyms - Darlington
Written by the company
Contact info
John Street, Darlington, DL1 1LG, Newcastle, County Durham, United Kingdom
- 01325 527621
4.1
Great
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had our induction with Jamie Leigh
Had our induction with Jamie Leigh.
Very friendly and welcoming. Felt at ease straight away. Everything was well explained and all questions answered. Looking forward to getting fit.
April 28, 2024
Reply from JD Gyms - Darlington
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Good atmosphere
Good atmosphere, with loads of machines and weights. Lots of staff are willing to help.
April 28, 2024
Reply from JD Gyms - Darlington
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Fabulous classes and instructors and…
Fabulous classes and instructors and well equipped spacious gym
April 23, 2024
Reply from JD Gyms - Darlington
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Not staying
Price is good, ease of joining &
Access is good. I’m just not keen on the energy in the club. If it’s not groups of young teenagers it’s individuals sitting on machines for 20 mins playing games in between sets. not the gyms doing...
Signs up would help, customers shouldn’t have to ask ppl politely to stop playing games or texting for ages.
The heating/cooling/air quality is quite bad.
Worse when everyone’s got alot of aftershave on.
Not everyone likes techno beats so it puts me in a negative state even with headphones. (Most ppl have headphones so why are you playing bad music so loud? - turn it down).
The quality of the upper body pin machines is poor , lower body machines are good and the large cable crossovers are great. The plate loaded machines are decent. The burn area upstairs is great if there aren’t others there. The parking is awful, that’s not the gyms fault but management should be doing something.
Ppl park over 2 spaces, or dump their car on the main entrance road because the extra steps needed to park further down in an actual car space is just too much
Hard work.
I just personally can’t focus in there. It’s not a “bad” gym, it’s just not for me.
April 2, 2024
Reply from JD Gyms - Darlington
Hi Paul
Thank you for taking the time to leave us a review and for sharing your experience.
Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Darlington
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Good gym
Good gym. Could do with sauna though to make it a 5 but can’t argue for 21.99 a month
March 19, 2024
Reply from JD Gyms - Darlington
Hi Anthony
Thank you for taking the time to leave us a review.
Many thanks for providing us feedback. We'll use this information to continue to improve the member experience 💚
Best wishes
The JD Gyms Team
So far So Good...
Fancied a change after being at the same gym for many many years.
So I chose JDs and I'm so glad I did.
Love how spacious it is, so much kit to choose from....spoilt for choice.
And actually decent music!
Definitely recommend.
March 11, 2024
Reply from JD Gyms - Darlington
Hi there
Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!
Best wishes
The JD Gyms Team 💚
Toilets are locked after 10
Toilets are locked after 10, makes impossible to attend 24 hours.
Half the treadmills and bikes dont work
No clean water dispenser
Lockers in toilets which are locked have to carry stuff around
March 4, 2024
Reply from JD Gyms - Darlington
Hi there
Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Darlington, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Loveliest member of staff ever
Loveliest member of staff ever - Jamie Leigh, she was ever so helpful and really calmed my nerves about coming to the gym and using different equipment.
February 23, 2024
Reply from JD Gyms - Darlington
Hi there
Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Darlington
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
The members staff are always available…
The members staff are always available to assist in all aspects.
February 7, 2024
Reply from JD Gyms - Darlington
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
Amazing atmosphere and friendly staff
Amazing atmosphere and friendly staff. Dan gave us a great induction and made us feel welcome .
January 21, 2024
Reply from JD Gyms - Darlington
Hi there
Thanks for the great review! It's wonderful to hear you're enjoying your fitness journey with JD Gyms 💪
Best wishes from all of the JD Gyms Team💚
Although the gym is well equipped
Although the gym is well equipped. I do feel it would help if it was warmer in there before you start.
January 5, 2024
Reply from JD Gyms - Darlington
Hi there
Thanks for taking the time to leave us some feedback. The temperature can fluctuate with the seasons, but we always do our best to maintain a temperature which is comfortable for exercising.
It might feel cool when you're standing still, but once you start your workout it'll feel different.
Best wishes
The JD Gyms Team
Staff are really helpful and friendly
Staff are really helpful and friendly - equipment is a reasonable standard - enterance and exit straightforward ✅
One star lost due to temperature in building - needed to swop training t shirt for a sweat shirt /hat to start workout
January 5, 2024
Reply from JD Gyms - Darlington
Hi there
Thank you for taking the time to leave us a review.
We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We apologise if it was too cold when you last visited, we'll use this information to continue to improve the experience our members get 👍
Best wishes
The JD Gyms Team 💚
Good classes,new machines excellent…
Good classes,new machines excellent customer service especially Jamie-Lee
January 3, 2024
Reply from JD Gyms - Darlington
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Really friendly members of staff and…
Really friendly members of staff and just a really nice atmosphere in the gym
January 4, 2024
Reply from JD Gyms - Darlington
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
A very positive experience.
I find the staff extremely friendly and approachable. The machines and the classes are perfect for what I want to achieve. I think if I had one improvement point it would be to make it a bit warmer in there. 👍
November 30, 2023
Reply from JD Gyms - Darlington
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this.
Our team strive to make your experience with us the best it can be. We are really pleased you're enjoying your JD Gyms experience.
Best wishes
The JD Gyms Team 💚
What's happening with the most popular…
What's happening with the most popular class JD burn ,? It was during the morning afternoon and evening now just a few nights a week .
Car park needs to be improved its becoming unsafe
December 3, 2023
Reply from JD Gyms - Darlington
Good afternoon
Thank you for leaving s a review. Please drop your General Manager an email on darlington@jdgyms.co.uk who will be able to discuss their specific timetable with you.
Best wishes
The JD Gyms Team
Best Gym ever!
I've been to at least 50 different weight training gyms in my life including working in four of them as an instructor. This one is brilliant and the best Ive seen, the largest I've been to, lots of excellent machines and free weights. The member of staff that I contacted by phone and showed me around (Jaimie Lee) was very helpful and positive. I would like to see a few more incline sit up benches, but that's being really really picky and maybe I just didn't spot them!
November 29, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.