JD Gyms - Dundee Reviews 

233
TrustScore 4 out of 5

4.2

Wellgate Shopping Centre, Victoria Road, DD1 2DB Dundee, Scotland, GB


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Rated 5 out of 5 stars

I’ve had a fantastic experience at JD Gyms. The facilities are always clean, modern, and well-maintained, with a great range of equipment to suit all fitness levels. The gym has a welcoming atmosp... See more

Company replied

Rated 5 out of 5 stars

Very well maintained, inviting atmosphere, clean. Excellent for a first timer or fitness fanatic. Lots of PT’s suitable for every need and excellent range of complimentary classes at accessible t... See more

Company replied

Rated 2 out of 5 stars

No independent Access or exit as a wheelchair user. Some areas, especially free weights, can be hard to access due to the placement of machines. I also have to pay full price despite only be... See more

Company replied

Rated 4 out of 5 stars

Equipment seems clean, well maintained and a good selection, a little bit short on smaller weights like 2.5kg, 5kg, and 10kg disks, but if you search about you'll find them. I'm not keen on matrix bik... See more

Company replied


Company details

  1. Gym

About JD Gyms - Dundee

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Wellgate Shopping Centre, Victoria Road, DD1 2DB, Dundee, Scotland, United Kingdom

  • 01382721464

4.2

Great

TrustScore 4 out of 5

233 reviews

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4.2

All reviews

(233)

4,486 reviews in the last 12 months

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Rated 5 out of 5 stars

Spin class

Loving the spin class, as a first time gym member I felt a little nervous, but coaches are great .

March 13, 2025
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Reply from JD Gyms - Dundee

Hi there

We're so glad to hear you're enjoying the spin class! It's wonderful that you felt welcomed as a new member.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Amazing gym for equipment but the men’s…

Amazing gym for equipment but the men’s toilet cubicles are absolutely atrocious they should be cleaned regularly!. The urinals are find but the cubicles are a mess!.

February 21, 2025
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Reply from JD Gyms - Dundee

Hi there

We appreciate your feedback and understand your concerns about the cleanliness of the men's toilet cubicles.

We take hygiene seriously and are committed to providing a clean and safe environment for all our members. We will investigate the issues you've raised and take steps to improve the situation.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Staffs were very polite and helpful

Staffs were very polite and helpful

February 14, 2025
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Reply from JD Gyms - Dundee

Hi there

Thank you for your kind words! We are so happy to hear that you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Joining a gym in your late 50soined JD after my son recommended I…

Joined JD after my son recommended I start going. Was very hesitant as I'm older. Was welcomed by staff and shown around. First 2 classes back to back with Cheryl, amazing. Staff are so welcoming, which helps greatly.

February 6, 2025
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Reply from JD Gyms - Dundee

We're so happy to hear that you had a positive experience at JD! It's wonderful that you were welcomed by our staff and that you enjoyed your first classes with Cheryl.

We strive to create a welcoming environment for everyone, regardless of age, and we're glad that you felt comfortable joining us.

Best wishes
The JD Gyms Team 💚 

Rated 4 out of 5 stars

Good space between all of the equipment

Good space between all of the equipment- Lack of sanitation station for wiping down equipment after use - and a great overall range of equipment and workout areas.

February 2, 2025
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Reply from JD Gyms - Dundee

Hi there

We appreciate your feedback and are glad you enjoyed the space and equipment variety.

We understand the importance of sanitation and will look into adding more cleaning stations for our members. Your input is valuable to us as we strive to provide a clean and enjoyable workout experience.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Lovely gym and a good vibe but....

Lovely gym and a good vibe. However with the free weights (dumbells) you only have one of each size which can be frustrating as it is a busy gym.

January 23, 2025
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Reply from JD Gyms - Dundee

Hi there

We appreciate your feedback and are glad you enjoy the gym's atmosphere. We understand the frustration of limited free weights, especially during busy times. We value your input and will consider it as we plan for future equipment updates.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Motivational

Calm and peaceful place to mind your own business and focus on your body. Crew is so helping and motivating, and encourage you. Love the vibe.

January 17, 2025
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Reply from JD Gyms - Dundee

We're thrilled to hear you're enjoying the calm and motivating atmosphere. It's wonderful to know our crew is creating a positive and supportive environment for you to focus on your well-being.

We appreciate your kind words and look forward to seeing you again soon.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

It's been great for me

It's been great for me, I just started last week and people there are nice and helpful to me, clean and well equipped. *Fitness just got Serious*

January 6, 2025
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Reply from JD Gyms - Dundee

Thank you for your kind words! We're thrilled to hear you're enjoying your experience so far.

It's fantastic that you've found the gym clean, well-equipped, and that the staff have been so welcoming. We're glad you're taking your fitness seriously and we're here to support you on your journey.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Only been a member for two weeks and…

Only been a member for two weeks and that is two times I’ve turned up for classes for the instructor to not turn up.

October 21, 2024
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Reply from JD Gyms - Dundee

Hi there

Thank you for taking the time to leave us a review.

We understand your frustration with the recent missed classes. We value your membership and are committed to providing a positive experience.

We will investigate this matter further and take appropriate steps to ensure we are minimising the risk of this happening again.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great gym great atmosphere could do…

Great gym great atmosphere could do with more cleaning stations but that's all I have to say that's I would improve on spacious lots of work out room

October 20, 2024
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Reply from JD Gyms - Dundee

Hi there Lee, thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience in Dundee, and your feedback helps us achieve this. Take care The JD Gyms Team 💚

Rated 3 out of 5 stars

Some of the equipment is crap

Some of the equipment is crap.
Hyper extension machine sits at a weird angle.
Lat pulled and lat rowing machines are the same, spin bike also sits at a weird angle. All you're body weight is sitting to one side.

October 5, 2024
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Reply from JD Gyms - Dundee

Hi Lee. Thanks for the feedback. 👍

Please mention this to a member of staff next time you visit Dundee as there may be something wrong with the equipment that we need to resolve with our equipment providers.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good

Free car park , friendly staff , clean .

October 6, 2024
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Reply from JD Gyms - Dundee

Hi there Iván. Thanks for the 5star review! Glad to hear that you are enjoying the gym in Dundee. Keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 2 out of 5 stars

just a meh gym

just a meh gym, the quality of machines is below average and why on earth is is so hot. never heard of air con? not to mention how hard it is to navigate around

September 2, 2024
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Reply from JD Gyms - Dundee

Hi there

Thanks for taking the time to leave us some feedback.

The temperature can fluctuate with the seasons, but we always do our best to maintain a temperature which is comfortable for exercising. If you'd like to speak with someone regarding the points you've raised, you can email the manager on dundee@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Excellent service,good atmosphere

Excellent service,good atmosphere

August 30, 2024
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Reply from JD Gyms - Dundee

Hi there

Thank you for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 2 out of 5 stars

Not enough sanitation stations in the…

Not enough sanitation stations in the gym plus plus to many people making videos on there phone no soap in 2 of the despenser in mens toilet just a bit disappointed and seriously considering cancelling my gym membership

August 19, 2024
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Reply from JD Gyms - Dundee

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

please use padlock lockers

Lost valuables from padlock locker. Reported immediately, but no action taken. Management offered a dismissive "sorry." Extremely disappointed with the lack of security and customer service.

July 31, 2024
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Reply from JD Gyms - Dundee

Thank you for taking the time to leave your review. We are sorry to hear that in this instance you were unhappy with the circumstances. Other than ensuring our members safety and enjoyment whilst in our gyms we also have a duty to follow up on any serious incidents within our facilities.
Again we can only apologise that you didn’t feel this happen in this instance however we do have procedures in place if you would like to escalate your concerns further. This begins with an email to the gyms specific email address on: dundee@jdgyms.co.uk

We hope this helps. Best Wishes, The JD Gyms Team 💚

Rated 4 out of 5 stars

Nice, friendly and vibrant

I have recently joined the gym at Welgate shopping centre. It has a friendly environment which is easy to navigate and has great instructors. It offers a variety of different fitness activities. I hope they will soon include yoga, body balance, and Zumba in their offerings.

August 14, 2024
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Reply from JD Gyms - Dundee


• Hi, thanks for the 5star review! It's great to hear your enjoying your experience so far and hope you continue to enjoy the various classes available at our Dundee gym

Regarding the different classes please mention this to a member of staff next time you visit as our in-club management teams create their own class timetables around the local demands.


Keep up the great work👍 The JD Gyms Team 💚

Rated 5 out of 5 stars

Always a pleasure in this Gym

Always a pleasure in this Gym

August 13, 2024
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Reply from JD Gyms - Dundee

Hi there Robert. Thanks for the 5star review! Glad to hear that you are enjoying the gym, keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic gym

Brilliant gym, so easy to get to just up from the bus station Dundee. Car parking is just a few minutes away for people also. The gym has a great friendly atmosphere and no time limits. The equipment is available without waiting too long. Absolutely Brilliant place.

August 13, 2024
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Reply from JD Gyms - Dundee

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

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