Recently started at JD llansamlet & enjoying every second. Staff are all lovely. Since starting I’ve started with a Personal Trainer Craig & he’s been amazing & so patient with me. Pushing me to my... See more
Company replied
Location
Switch locationUnit 2, St Davids Industrial Estate, Llansamlet, SA6 8RX Swansea, England, GB
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See what reviewers are saying
I’ve recently started going to the gym and I couldn’t be happier with the experience. The staff are friendly and always keep it positive which is great and also are super helpful when you’ve got quest... See more
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A very smart gym, fully kitted out with state of the art equipment. The Manager Emma was so helpful, accommodating and made us feel so welcome 😁. Overall, a great fitness platform.
Company replied
Nice gym with a lot of equipment and vibe. Falls flat in the customer service. Very little communication over email and very long wait times for calls. Cancelled a membership 1 month before next pa... See more
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Company details
About JD Gyms - Llansamlet
Written by the company
Contact info
Unit 2, St Davids Industrial Estate, Llansamlet, SA6 8RX, Swansea, England, United Kingdom
- 01792 001484
4.3
Excellent
23 reviews
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Terrible
This gym is totally ruined. Some of the planning decisions made here are totally incomprehensible. They’ve removed important equipment
September 20, 2024
Unprompted review
Reply from JD Gyms - Llansamlet
HI there
Thank you for leaving us your feedback.
We understand your frustration and appreciate you taking the time to share your experience. We are always striving to improve our facilities and services to meet the needs of our members. We will take your comments into consideration as we continue to evaluate our offerings.
Best wishes
The JD Gyms Team
JD recently brought out Simply Gym
JD recently brought out Simply Gym, so they transferred my membership to them. When I visited today (a week after opening as I had been away on work), I not only struggled to get in the building as the QR code entry system did not work for me, and I was unable to get staffs attention. When I got in, I saw that they had removed the Ladies only section, and many of the weights that I used to use were no longer there. Whilst I did go at peak time, I felt the level of service I received, and the change in equipment is pushing me towards cancelling my membership. I would be willing to try out the remaining two JD gyms in Swansea, as I was given JD+ access due to sticking with my membership, but I have not been given instructions on how to do this as it seems to be across two separate accounts. Additionally, my mother who had recently moved to the area tried contacting the branch that I went to regularly before the rebrand earlier in the day about potentially getting a membership, but was unable to get through. On contacting Parc Tawe she was given information that appears to be incorrect about being able to bring a friend for free on the weekend. Apparently we would be able to see this offer online and it applied to all JDs but I have not seen anything of the sort
Overall quite disappointed and I am now looking at my options of going elsewhere
September 12, 2024
Unprompted review
Reply from JD Gyms - Llansamlet
Hi there
We understand your frustration with the recent changes at the gym and the difficulties you experienced during your visit. We appreciate you bringing these issues to our attention, and we're sorry to hear about the inconvenience caused by the QR code. If this happens again, please press the green buzzer and a member of staff will be able to help you gain access.
We are committed to providing a positive and enjoyable fitness experience for all our members. We will take your feedback seriously and use it to improve our services. We encourage you to reach out to our customer service team directly so we can address your specific concerns and help you navigate your JD+ access.
You can contact them by raising a ticket using the link below;
https://www.jdgyms.co.uk/general-enquiries-form/
Best wishes
The JD Gyms Team
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