JD Gyms - Newcastle Benton Reviews 

100
TrustScore 4 out of 5

3.8

North Tyne Retail Park, Whitley Rd, Newcastle upon Tyne, NE12 9SR Newcastle, GB


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Rated 4 out of 5 stars

Been a member of JD Benton for over 5 years now. Good selection of machines and free weights. Generally good clean facilities and changing rooms. Only issue is smell and regularly slow drainage if... See more

Company replied

Rated 5 out of 5 stars

Very modern gym. Absolute dream if your workout consists of deadlifts and squats. Probably one of the few gyms in Newcastle with more than two proper squat racks! Plenty of deadlift stations also.... See more

Company replied

Rated 1 out of 5 stars

Gym not too bad A lot of the cardio equipment is broken so limits the use When you cancel you have to give 30 days notice. They then take another full months subscription within that 30 days forcin... See more

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Rated 5 out of 5 stars

Since going back to the gym after a back injury I have enjoyed Flo Marsh's spin and body-pump classes tremendously. She inspires and supports me so much and her classes are both enjoyable and fun to d... See more


Company details

  1. Gym

About JD Gyms - Newcastle Benton

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • North Tyne Retail Park, Whitley Rd, Newcastle upon Tyne, NE12 9SR, Newcastle, United Kingdom

  • 0191 917 9476

3.8

Great

TrustScore 4 out of 5

100 reviews

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3.8

All reviews

(100)

4,611 reviews in the last 12 months

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Rated 5 out of 5 stars

Great kit and plenty of it

Signed up today

First visit and love the place, kit is great and loads of it.

Love the layout and atmosphere and the staff were really helpful.

Only down side is the Internet and wi fi are not great but that's something minor. Overall great first impressions and looking forward to getting back to training regular in here

September 10, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! Especially on your first visit!
We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the gym overall however if you do struggle with anything at all, including the Wi-Fi please do not hesitate to contact the team on: newcastlebenton@jdgyms.co.uk

We look forward to seeing a lot more of you as you get back into the swing of it!


Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

The staff and the environment make it a…

The staff and the environment make it a great place and the overall place is always tidy and a fun place to attend

September 9, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there, thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, all driven by our team at Newcastle Benton and your feedback helps us achieve this. Take care
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Mint gym top class machinery and…

Mint gym top class machinery and excellent magnement everything you need in one place lovely atmosphere

September 9, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience and the atmosphere at Newcastle Benton :-) 💪 The JD Gyms Team 💚

Rated 4 out of 5 stars

Overall very good - some minor issues

A very well equipped gym meaning not usually any problems accessing the required kit, even during busy periods. 24hrs access is ideal when needing to workout at irregular times (i.e when the kids are asleep)…
Some problems that need addressing:
- Weights left lying around all over the gym is a real problem. More ann issue of the clientele than the gym, but is extremely annoying.
- Cardio equipment often not working (e.g one rower and one fan bike out of order for at least a few weeks now). Maintenance needs to be better in my opinion.
- There is a need for more fractional weight plates. As far as I can tell there is only one pair of 1.25kg plates in the entire gym and they are often impossible to locate. 5kg jumps not ideal when trying to follow specific % based workouts. A handful of 0.5,1,2,3kg plates would be great
- A wooden box for box jumps needed. The soft boxes are worse than useless as they’re so unstable and dangerous

September 2, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there

Thank you for taking the time to leave us a review. We are pleased to hear that you are enjoying the gym.

We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

We really appreciate your comments and feedback. All feedback is important as it helps us to keep improving

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great gym

Great gym!

The only downfall is there is no spray or wipes to clean that I can find so bring my own.

June 21, 2024
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Reply from JD Gyms - Newcastle Benton

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Join JD Benton for Claire Thomas

JD Benton has great facilities and the equipment/machines are plentiful and clean. If you want to join and get 1 on 1 or group training, I'd highly recommend Claire Thomas. I have trained with her for years and she's knowledgeable, patient and has given me so much confidence in the gym. Her Spin classes are great too - open to all and always so fun!!

April 4, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 5 out of 5 stars

Claire Thomas Personal Training

Claire Thomas Personal Training - I am not a gym person BUT I absolutely love going to JD in Benton not only because the space has a great vibe but mainly because Claire is such a fabulous PT! She makes it fun, understands my body and needs. She’s such a positive person and makes my sessions enjoyable hence why I’ve trained with her for over 5 years! I would not go to the gym on my own, I literally go because of this amazing PT/person! If you need someone to show you the ropes or for long term sessions I absolutely 100% recommend Claire!!!

March 28, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms and your sessions with Claire 💪

Keep up the great work 💚

Rated 3 out of 5 stars

Great instructors but poor quality spin bikes

Like the instructors and the buzz of the classes.
Dislike the poor quality spin bikes.

March 4, 2024
JD Gyms - Newcastle Benton logo

Reply from JD Gyms - Newcastle Benton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Daylight robbery when cancelling

Gym not too bad
A lot of the cardio equipment is broken so limits the use
When you cancel you have to give 30 days notice. They then take another full months subscription within that 30 days forcing your membership to last a further 30 days . Daylight robbery considering they take a full month on day 1. I suggest if your cancelling to do it on the day of your direct debit otherwise the 30 days notice is extended.
What a rip off

February 19, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there

Thank you for taking the time to leave us a review

We are sorry to read that you weren't happy with the cancellation policy but we are very appreciative of your feedback. All feedback helps us to gather insight to how our members are feeling so that we can learn and improve in the future.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Loved JD gym and its vibe

Loved JD gym and its vibe . The equipments are very effective and modern . You have a wide range of setups to do all kinds of fitness training one would want to . Boxing , hiit , cardio , weights , all sections are well equipped. Also huge shout out to Claire Thomas who does a double Spin on Saturdays and also Tuesday mornings . She is great and has a great energy and her spin class is very very effective plus a nice spin playlist she has . I can personally vouch for her as she has also been my personal trainer for 2+ years . The other instructors are good too . Check out Connor’s combat classes & Si Evan’s box fit .
The barcode scanner at entrance does take some time to get familiar to while entering & leaving the gym but you do get used to it .
I don’t understand the poor reviews as there is nothing poor about it . The classes have a high energy plus the vibe in the gym is awesome and the playlist is very upbeat to give more boost .

January 8, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 1 out of 5 stars

Honestly I didn’t think it could get worse !

Honestly I didn’t think it could get any worse! You let go the best (in my opinion) instructor and now your cancelling classes without even 5 minutes warning.
I have been at this gym since it opened as x4less. Since October the place had gone down hill. In November one of the best instructors was let go due to no fault of her own. However she was she sole reason a lot of members attended. She had a class everyday and I mean everyday, sometime more than once a day. She created a fun and engaging fitness routine that made you work hard! However no she has gone, he classes have been completely removed or cancelled. This is shocking! When expressing my feelings on a social media platform a member of staff from the gym called us minions and childish Id*ots, to say I was insulted is an understatement! I reported this and I heard nothing back ! So much for caring for your members and holding your staff accountable!
The place need looked at by high management and bring back the amazing trainer ! They know who she is !

January 2, 2024
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi Natalie

Thank you for taking the time to send us your review and we're sorry to hear you're feeling frustrated.

The best thing to do here would be to send an email to the General Manager on newcastlebenton@jdgyms.co.uk and explain your frustrations. You can also discuss the social media comments with them so that they can look into this for you.

We hope that after a chat with the manager, you are able to continue with your membership and enjoy the gym again.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Very modern gym

Very modern gym. Absolute dream if your workout consists of deadlifts and squats. Probably one of the few gyms in Newcastle with more than two proper squat racks! Plenty of deadlift stations also.

Not been at a peak time yet as only signed up in December but lots of equipment so I'd be amazed if there wasn't something you could be doing. All gyms suffer from the evening rush unfortunately.

Overall very impressed.

December 12, 2023
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 4 out of 5 stars

Newcastle Benton gym

I use the Newcastle Benton gym. It's a great gym with plenty of equipment. However, it does get very busy at peak times. I have been to the gym 6 times now and have yet to see a member of staff, which isn't great if you have issues or queries. The male toilets are very small for such a large gym only haveing 2 urinals and 2 toilets. Changing roo is large but again not much bench space to get changed at. Overall it is a great gym and i am happy with my membership.

November 22, 2023
Rated 1 out of 5 stars

Bodypump on Saturday morning

Attended bodypump on Saturday morning at 8.15am and the room was freezing. Members wearing coats during the class as it was so cold. 7 members turned up for this class compared to 20-25 a few weeks ago when Flo was taking it.

Thank you JD for reply to this review. The temperature was anything but comfortable and every gym member complained about how cold it was. It made the class dangerous and not enjoyable in anyway.

November 25, 2023
Unprompted review
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Reply from JD Gyms - Newcastle Benton

Hi there

Thanks for taking the time to leave us some feedback. The temperature can fluctuate with the seasons, but we always do our best to maintain a temperature which is comfortable for exercising.

It might feel cool when you're standing still, but once you start your workout it'll feel different.

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym

Great gym - really well equipped. Only issue is the changing room and showers closing at 8pm at the weekend. The only facility then is the disabled toilet which has a shower. When someone is using the shower there are no toilets available for 20minutes or so!!!

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

Such a shame 😔

Saturday's used to be great.
Double Spin then Body Pump with an experienced instructor.

Now the timetable means that you can't do Body Pump if you do Spin. Where's the sense in that?

Maybe that explains why the class numbers were so low this morning... well that and the change in the class instructors.

9 in Spin and just 10 in Pump. Usually Spin would be full (26 bikes), with 25 to 30 people in Body Pump.

These classes are normally rammed and I usually know most of the people who attend. Today there were just 3 regulars I know. Such a shame.

Jo did well as a stand in for Body Pump today...but its not her favourite class, and it wasn't anywhere close to the quality of classes ran by the previous instructor. Jo you did great standing in...I got a workout...thank you.

Regrettably 😔, that's me signing out for good from this gym.

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

Classes that I like at this gym are…

Classes that I like at this gym are very few and far between these days. It's a shame really because the location of this gym is fairly convenient.
You do still have some classes that I enjoy but nowhere near as many.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic gym with great PT’s!

Fantastic gym with great facilities, and positive atmosphere. Good range of machines and free weights available as well as an area of empty floor space, in addition to the separate class studio and spin studio. The gym is extremely clean and has very approachable staff - I have been training with Claire Thomas since September this year, and have also had the pleasure of attending her spin classes. Claire’s energy is infectious and she brings such positivity to everything she does! Highly recommend both Claire’s classes and her as a PT - she’s a real asset to JD Benton.

Overall a great gym, and with it moving to 24/7 access it’s even more accessible.

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

From bad to worse

Sad to see my last review of the management at JD Benton was removed, I wasn’t asked for documentation to prove the meeting I had with the manager and maybe because it was my word against his about the GDPR breech, who knows
I have heard that classes are being dropped last minute or with very very little notice, still struggling to understand this when it could have been avoided quite easily
Such a shame as the spin classes were amazing

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Good equipment and good energy

I moved to this gym a few months ago from PureGym because my PT switched gyms. This is a much bigger gyms, there are plenty of machines and weights available for cardio and strength training and I love the amount of floor space available for your workouts. Compared to the PureGym it's massive and has got loads of energy. Also Claire Thomas is an amazing pt, I've been with her for 2 years and she's really fun and effective. Check out some of her spin classes.

The barcode scanners at the gate takes some getting used to though. I spent the first few days at this gym spending five minutes fiddling with the scanners trying to enter and leave the gym.

August 1, 2023
Unprompted review

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