JD Gyms - Newcastle Shiremoor Reviews 

238
TrustScore 4 out of 5

3.8

Northumberland Retail Park, Shiremoor, NE27 0FS Newcastle, England, GB


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Rated 4 out of 5 stars

Over all the Gym is well equipped but there are some machines that are in small numbers like the front leg raise machine and rear leg raise machine plus if your unfamiliar with the gym there are hard... See more

Company replied

Rated 5 out of 5 stars

Ladies Toilets are always dirty toilet paper stuck to floor ,sanitary bins covered in dust .Stains on carpet ,marks on mirrors .All gym machines should be cleaned after each use for infection control... See more

Company replied

Rated 3 out of 5 stars

JD gym at shiremoor is expensive and just ok. The main negative point is their Audio speaker system for music in so loud. These days everyone got personal headsets and they need to reduce their... See more

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Rated 3 out of 5 stars

I joined this gym recently due to 24hr access. It clearly states that the changing rooms availability time , however a real concern from an inconsistency point of view. Finish my work out at 5:20 am k... See more


Company details

  1. Gym

About JD Gyms - Newcastle Shiremoor

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Northumberland Retail Park, Shiremoor, NE27 0FS, Newcastle, England, United Kingdom

  • 1918140939

3.8

Great

TrustScore 4 out of 5

238 reviews

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3.8

All reviews

(238)

4,559 reviews in the last 12 months

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Rated 4 out of 5 stars

Great gym....shame about some patrons

I love this gym and will remain a member.

It does get busy so I would like to see 1 more leg curl/extension and other leg machines provided as there is always a queue at busy times to use these.

Also the wifi is not very good at busy times.

it would also be much better if cleaning equipment was available near the running machines. There is plenty of room behind them to provide this.

Speaking of cleaning....it would be better if cleaning from the patrons was enforced better. Many times I have watched, mostly men and boys, but some ladies too, just walk away after using the equipment. Dirty and selfish, they are.

April 15, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Thank you for leaving us a review.

It's great to hear that you like the gym and we'd be keen to find out what you feel the gym is lacking.
We're always happy to find out what our members think, so if you'd like to tell us more, please send an email to the Manager on newcastle@jdgyms.co.uk

The JD Gyms Team 💚

Rated 1 out of 5 stars

You logged me out my account and won’t…

You logged me out my account and won’t let me back in

April 13, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello, thank you for leaving a review.

Please can you send an email query through our website using the contact us form and a member of the customer service team can look into this for you.

The JD Gym Team 💚

Rated 5 out of 5 stars

Lovely friendly gym

April 8, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello Karen. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars 💚

Rated 2 out of 5 stars

Long waits for equipment

For the size of the gym there is not enough equipment, meaning I still find myself waiting even at non-peak times.

April 7, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello Craig, thank you for reviewing JD Gyms.
We’re afraid it's true, our gyms simply are very popular and can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym

Loved the gym only thing I would change is someone there greeting people as they come In

I didn’t see one member of staff as I entered but dnt get me wrong I loved it probably the best gym iv been too

April 7, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello, thank you for taking some time to leave us a review!

If you ever need assistance from a member of staff, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

Take care, The JD Gym Team 💚

Rated 3 out of 5 stars

Good but some negatives

I’ve been a member since opening and have enjoyed using the gym, good atmosphere and feel/vibe to the place, a decent amount and choice of kit and overall positive feel to the gym, staff are great and very friendly and helpful when needed.
But downsides:
* you probably have to ask how to use machines if new to them - there’s no inductions these days (or pay extra for a PT)
* equipment that needs repaired can take weeks (4+ Weeks on occasion) to be fixed, guessing due to parts availability.
* despite Covid being on the rise management have decided to cut costs by removing all but two of the cleansing stations… yeah legally they may not have to provide them now, but morally and ethically it’s good to know it’s a clean safe environment. Crikey we used to have to wipe down machines in the 90’s never mind Covid years!
* AC woefully inadequate from day 1. Summer is ridiculously hot.
* lots of kids, 14 year olds (policy is 16), I think it’s great they want to keep fit but the problem is they move in TikTok’ing herds, don’t even bother waiting if the herd has chosen the machine you want as their current watering hole, they’ll be there ages and you’ll be waiting for 5+ users to do their thing between checking social media.

April 7, 2022
Unprompted review
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Reply from JD Gyms - Newcastle Shiremoor

Hello, thank you for taking some time to leave us a review!

If you wish for an induction to the gym, you can arrange this with the team directly. Please feel free to drop an email to the gym or give them a call and a member of the team will be in touch to arrange this.

With regards to equipment, there are some issues with supply of certain parts at the moment and it's out of our hands, but we're working very hard behind the scenes to get back to our exceptional turnaround times.

If you'd like to discuss the points raised further though, please send an email to the Manager on newcastle@jdgyms.co.uk

The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic facilties and atmosphere…

Fantastic facilties and atmosphere within the Gym, even at 6am in the morning!

April 6, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

9/10

In all honesty the thought of a JD gym made me think of one thing… poodle haired blokes with adidas man purses huddled around a machine with the bros. It does have your fair share of pin legged curls for girls bros that want nothing more than a few more instagram followers however it surprised me. The staff i have met so far have all been fantastic and seem genuinely interested in providing a solid level of customer service. The space is well thought out and it offers everything you need no matter what your choice of regime may be.

The only addition i would like to see would be a curved runner (non-motorised)

After that it would get the 10/10 it deserves

Thanks

Adam

April 1, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hi Adam. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars and to feel the team are providing a great level of customer service. We appreciate your recommendation, please feel free to feed back to the staff at the gym, otherwise we will continue to improve as much as possible going forwards. 💚

Rated 5 out of 5 stars

Really great experience so far.

Really great experience so far.
Staff really helpful.

March 31, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hi Joojo. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

Rated 5 out of 5 stars

Really welcoming

March 26, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hi Heather,
Thank you for leaving us a review, we’re delighted to see the 5 stars ⭐

The JD Gyms Team 💚  

Rated 4 out of 5 stars

No major issue

Been going for 7 months not major issues other than it is always very warm and if you go at peak times you will likely have to wait for machines. No problems with the facilities though.

March 25, 2022
Unprompted review
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Reply from JD Gyms - Newcastle Shiremoor

Hello John, thank you for your review!
We’re afraid it's true, our gyms simply are very popular and can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Everytime I call no one answers

Everytime I call no one answers. Then I get told why didn't I leave a voicemail. The cheek. The point of calling is to speak to someone. Don't leave a number if you can't answer it. I requested for a cancellation before and on 15th March, but I was still charged for my membership on 22nd march, now I have to chase a refund. Absolutely rediculous as if I don't have anything else to do in my life but to chase these people.

To your reply. You have not replied back to my leaving form I'm calling trading standards and financial ombudsman.

March 25, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello Hanieh, thank you for your review.
We're sorry to hear you have had issues contacting JD Gyms Newcastle.
With regards to your cancellation request, our team at the Contact Centre have replied to you via email and we're now waiting on a reply from yourself. Once we are in receipt of this, we'll be able to take further action to assist you.
Kind regards,
The JD Gyms Team 💚

Rated 3 out of 5 stars

Really Good gym

Really Good gym, big space, clean all round and plenty of equipment. Would like to see some more machines. Reverse hyper extension would be great and maybe hyper extension bench.

March 21, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello Jordan. Thank you for your feedback it is greatly appreciated. Please know we will use this feedback to improve as much as possible going forward. 😀

Rated 5 out of 5 stars

JD gyms review

So pleased I joined JD gyms,it's a smashing gym been a member of a few gyms over the years now,but really should on joined here sooner, 👍

March 14, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello Greg. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

Rated 5 out of 5 stars

I use this gym super early at 5am

I use this gym super early at 5am. All areas are clean, accessible and there is something for everyone here!! You don’t get harassed by anyone, for anything. Staff are available if you need them. Would recommend

March 11, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hi Michelle. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

Rated 5 out of 5 stars

By far the best gym i ve been to in 20…

By far the best gym i ve been to in 20 years of training, plenty variety, choice and duplicates of machinery and weights and not that i need it now but 24hr for varying shift patterns of workers

March 10, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello, thanks for the review! It's great to hear your enjoying your fitness journey with JD Gyms 💪

The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym with excellent equipment

Great gym with excellent equipment, not a big gym goer however this place is relaxed and allows you to get on with your own session.

Currently using the gym early morning before work, so loads of available stations to do my workout.

Great value for money, which is so important currently in the climate we live in.

March 7, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hello Ewan. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars and are so pleased to hear that your gym experience involves so many different aspects of our service. 💚

Rated 5 out of 5 stars

Joined last week and did classes and…

Joined last week and did classes and used gym. Really enjoyed it. However I haven’t been able to use since Friday as got covid

March 3, 2022
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Reply from JD Gyms - Newcastle Shiremoor

Hi Julie. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

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