JD Gyms - Plymouth Reviews 

133
TrustScore 4.5 out of 5

4.6

Next to Tesco Superstore, Transit Way, PL5 3TW Plymouth, GB


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Rated 5 out of 5 stars

I have been coming to jd gym transit way for a year now, i have seen staff come and go. A few good staff have left and there have been some great staff replacing them. Abbie, Ross and Ollie are a grea... See more

Company replied

Rated 3 out of 5 stars

I’ve been using JD Plymouth since it opened, in conjunction with Bodyworld. Both have a good range of equipment and I like the choice they offer. However, I’ve recently stopped going to JD during the... See more

Company replied

Rated 5 out of 5 stars

Been going to this gym for over a gym now, PT are only getting better, offering the best assistance. Couldn’t recommend it enough.

Company replied

Rated 1 out of 5 stars

Very bad gym . Air con none existent to many kids , I saw a staff member chasing and giggling a with a member of public around by the deadlift area, didn't think this looked very professional, never a... See more

Company replied


Company details

  1. Gym

About JD Gyms - Plymouth

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Next to Tesco Superstore, Transit Way, PL5 3TW, Plymouth, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.6

All reviews

(133)

4,659 reviews in the last 12 months

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Rated 3 out of 5 stars

Good gym good equipment but it’s like a…

Good gym good equipment but it’s like a sauna in there, I’m sweating just sat there they have a cooling system but it’s never on, shame as I probably will leave because of this

June 20, 2025
Unprompted review
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Hello, thanks for leaving a review! We're doing everything we can to keep Plymouth and all of our other gyms cool. Thankfully, hot weather is pretty rare in the UK 😉
Best Wishes, The JD Gyms Team 💚

Rated 1 out of 5 stars

No air con?

Please can the management of the gym explain why there is no air con and it’s switched off during the hottest day of the year? It reached 24 degrees in the gym today. This becomes unbearable and dangerous for people who are partaking in heavy training. You owe your users a duty of care to provide a safe environment. Almost fainted today because of it.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great gym

Love going to this gym, great atmosphere, great kit, very friendly and helpful staff. Gym is always clean and tidy which makes the experience even better.

February 19, 2025
Unprompted review
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Hi there

Thank you for your kind words! We're thrilled to hear you're enjoying the gym's atmosphere, equipment, and staff.

We strive to provide a clean and welcoming environment for all our members, and we're glad you're finding it a positive experience. Keep up the great work!

Best wishes
The JD Gyms Team 💚 

Rated 1 out of 5 stars

Do not get a membership with this gym

Do not get a membership with this gym. It is honestly a scam if you want to cancel you still have to pay them for two more months worth of membership because they take ages to process the cancellation. Half the machines aren’t adjustable for smaller people, I’m 5,2 and I can barely use half the machines as I either can’t reach to adjust them or they just aren’t adjustable for my height. I have found this a lot in gyms that the machines can be quite inaccessible.

February 9, 2025
Unprompted review
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Hi there

Thank you for leaving us a review.

We have a member services team that are able to help you with any membership query or issue you maybe experiencing.

Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/

You can also speak to a member of staff within the gym next time you are there if you prefer.

Best wishes
The JD Gym Team 💚

Rated 5 out of 5 stars

Great gym, big, spacious, lots of kit.

Gym is a great size and has a lot of equipment, many different types for the same muscle group which means you aren't waiting around for much, which is great. The staff are always friendly and easy to talk to and the cleaners do a Ln amazing job keeping everything clean and tidy. A small negative would be that there's only 1 pec dec/Rear delt machine and 2 smith machines, but that's minor details to an all in amazing gym.

January 1, 2025
Unprompted review
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Thank you for your fantastic review!

We're thrilled to hear you're enjoying the variety of equipment and the friendly atmosphere at our gym. We're also glad you appreciate the cleanliness and hard work of our cleaning team.

We'll definitely take your feedback on the pec dec/rear delt machine and Smith machines into consideration as we plan for future equipment upgrades.

We're always striving to improve, and your feedback is valuable to us.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Jd Plymouth has deteriorated massively since opening

JD PLYMOUTH

It could be great and was ok when I joined but has deteriorated massively, it just needs to be managed and looked after better - sadly there is no sign of that happening

PRO:
-Good range of equipment
-plenty of parking
-24hrs (but changing rooms closed 10pm-6am)
-car wash is close (can’t think of any other positives)

CON:
-way too hot! the air con is naff, you cant comfortably do cardio/hyrox workouts here. JD seem to refuse to believe this is an issue despite so many others saying the same in other reviews. It’s either because they bought it from wish or have it a temperature comfortable for the staff stood around
-Equipment that breaks takes ages to be repaired and some seems to be left. (There’s treadmills that constantly stick and some have damaged/broken boards which happens with cheap low end equipment)
-Always a lack of carabiners on cable machines so you can’t attach anything to it, last time I went 4 cables couldn’t be used because of a lack of carabiners. Alot of attachments way are pass their life and need replacing
-machines are often pushed out of alignment so you feel your training on top of someone else or people knock into you squeezing pass your machine
-Not much staff presence unless they are huddled around chatting with each other, a few staff members must have been off sick when they did customer service training.
-toilet and shower area is often dirty. Always a lack of hot water too for some reason.
-equipment is often sweaty and sticky (the cleaners do their best and they are hardworking gems but they are fighting a losing battle, members don’t wipe equipment down with sweat towels like JD seem to be think/say they do in review replies)
-can’t use power racks and safety bars for heavy chest press as they don’t like benches in that area
-early mornings before the changing rooms are open you have to store your bag in a hallway where literally anyone could steal something.

Review done…..membership cancelled.

September 25, 2024
Unprompted review
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Hello Simon,
Although we are disappointed with the majority of your review(thank you for your kind words about our team of General Assistants) and we will be sad to see you go, we appreciate some of the home truths and the time you have taken to share your feedback.

We understand your concerns about the gym's condition and are sorry to hear about your negative experience in Plymouth. We value your input and will use it to form an action when we share it with the Plymouth management team to improve the gym experience for all members moving forward.

The JD Gyms Team
💚

Rated 5 out of 5 stars

Since day one

Been going to jd gym Plymouth since the day it opened, plenty of equipment to use. Staff are friendly, always helpful when trying a new machine and have shown me how to use it correctly. The place is generally clean and tidy. Other members are friendly and encouraging like a little community. I can say I have never felt intimidated or overwhelmed, just put the headphones on and have a great session every time. Would recommend to anyone starting out on their gym journey wether it be for mental or physical gains..

June 22, 2024
Unprompted review
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Hi there

Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be.

We hope you continue to enjoy your fitness journey with us ⭐

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

I can't access the gym with the…

I can't access the gym with the scanning code so had to be let in by a gym personnel 😕

May 20, 2024
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Hi there

Thank you for leaving a review. We have QR code access at our gyms so our members can access contact free.

However if you do have any problems accessing the app, please feel free to speak to the General Manager at the Plymouth gym the next time you visit, and they can help with your access going forward or drop your gym an email if you can’t see a manager to speak to, the email address is plymouth@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Plymouth Gym

I was in the Main Studio doing my exercises. It was me and 3 more people in there. A guy comes telling that we have 3 minutes to leave because the Studio is booked. Note: There is enough space in Main Studio for 50 people, easy.
I asked if it's ok to finish my exercises in a corner room, connected to the Main Studio. The answer was: Why would you be able to do that? The studio is booked. I said ok. 30 minutes later I passed by the studio and there were 3 persons. In a studio that can fit 50. I don't find it normal to have only 15 minutes between classes. I pay for the entire gym. I could understand if the class was fully booked but this guy had 3 people in the class.
I'll probably look for something else.

May 21, 2024
Unprompted review
JD Gyms - Plymouth logo

Reply from JD Gyms - Plymouth

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

It might be useful for you to speak to the General Manager regarding this matter so that they can look into it for you. Their email address is plymouth@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Big gym

Big gym, lots of equipment, would probably benefit from an extra leg extension and machine row as these are popular machines so you sometimes need to wait for these, but the gym does have lots of other equipment that I haven't seen at other gyms so probably better equipped for specific bodybuilding work than others are. Music is sometimes quite loud but not always. Gym is always clean and tidy and haven't had any bad interactions with staff or members.

December 26, 2023

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