JD Gyms - Southend Reviews 

309
TrustScore 4.5 out of 5

4.3

10 Purdeys Way, Rochford, SS4 1NE Southend, England, GB


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Rated 2 out of 5 stars

Been a member of JD Southend gym for 6 years and think its a great gym, staff always helpful and friendly my only issue is in the summer months the aircon never works well in hot weather, they never s... See more

Company replied

Rated 4 out of 5 stars

Gym has plenty of equipment with enough duplicates to make it usable. Clean and easy to access. My only negative is that like many gyms these days staff appear a little cold and don’t appear to int... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience. Easy access. Great gym. Everyone respectful of each other and friendly. Thank you.

Company replied

Rated 5 out of 5 stars

After getting over my anxiety of actually going into the gym, spoke to an employee (forgot to ask for his name) and he was super helpful in showing me where everything I needed was and how i should ge... See more

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Company details

  1. Gym

About JD Gyms - Southend

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 10 Purdeys Way, Rochford, SS4 1NE, Southend, England, United Kingdom

  • 1702900079

4.3

Excellent

TrustScore 4.5 out of 5

309 reviews

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4.3

All reviews

(309)

4,593 reviews in the last 12 months

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Rated 5 out of 5 stars

Very spacious and plenty of machines to…

Very spacious and plenty of machines to keep you busy, staff very friendly and approachable.

December 22, 2025
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚

Rated 5 out of 5 stars

So lovely staff

So lovely staff, very helpful and I really enjoying workout in this gym!!

December 20, 2025
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 1 out of 5 stars

You can’t leave and come back in

You can’t leave and come back in, so if you need to go outside for fresh air forget about it.

November 26, 2025
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Reply from JD Gyms - Southend

Hi – Thank you for taking the time to leave a review. If you come back a second time in the same day, please press the green button near the entrance and a member of the team can assist you further. The app does only grant entry once per day, but you’re welcome to come back, we’ll just need to let you in.
The JD Gyms Team 💚

Rated 4 out of 5 stars

A full multi gym in the woman's section…

A full multi gym in the woman's section would be great! Other than that.. its great!!!

September 8, 2025
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Reply from JD Gyms - Southend

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Clean gym with all the requirements

Clean gym with all the requirements

July 24, 2025
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars and see your positive comment! Thanks, The JD Gyms Team 💚

Rated 4 out of 5 stars

Very spacious

Very spacious, lots of equipment, everyone just gets on with their sets & enjoys the experience. The only thing that kept me from giving the full 5 stars is that there isn't enough JD staff readily available on the gym floor if you needed them for something

September 6, 2025
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Reply from JD Gyms - Southend

Hello - Thanks for taking the time to leave this review. If you are ever struggling to see a member of staff out on the gym floor, please press the green buzzer which will be located near the entrance, and this will alert someone to come over and assist you further! The JD Gyms Team 💚

Rated 2 out of 5 stars

Good equipment, poor access, and disappointing customer service

I joined JD Gyms Southend because of the promise of 24-hour access, which seemed ideal for my schedule. Unfortunately, that feature has been a major letdown. After 10 PM, access becomes unreliable due to a faulty external scanner. Despite multiple attempts to resolve the issue with customer service, I was repeatedly told the problem was due to me using an iPhone—an explanation that felt dismissive and unhelpful.

Adding to the frustration, the main changing rooms are closed for long stretches during unstaffed hours, making it difficult for anyone arriving late to access basic facilities. While there are accessible toilets and showers available, it’s not a practical substitute for the full changing area A.

That said, the gym itself is well-equipped, with a wide range of machines and training zones that cater to various workout styles. The environment is generally clean and motivating, and the equipment selection is impressive.

But for a gym that advertises 24/7 access and premium facilities, the execution falls short. If JD Gyms can fix the access issues and improve transparency around facility availability, it could be a top-tier option. Until then, it’s a mixed experience.

September 5, 2025
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - Thanks for leaving us some feedback, we appreciate it. We are a 24-hour gym in Southend, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas). We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you, and you'll have complete privacy.  We always appreciate and take on board member feedback.
Hope this helps! The JD Gyms Team 💚

Rated 5 out of 5 stars

I go in the evenings and the lights are…

I go in the evenings and the lights are low it's fabulous 👌 music and good tunes help, I have no bad comments at all, for me it's a great experience

September 5, 2025
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Reply from JD Gyms - Southend

Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We aim to provide our members with a safe space in which they can get a great workout in so, it's great to hear you enjoy using the gym overall!
Thanks,
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great staff

Staff are helpful and really welcoming

August 30, 2025
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for your lovely feedback!
Best wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Went early so lots of parking space

Went early so lots of parking space, and equipment to use.

August 17, 2025
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Reply from JD Gyms - Southend

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Qr scanner doesn’t work

Qr scanner doesn’t work, multiple times I am stuck outside I have to wait for another customer to leave gym so I can get in. Staff did not help at all.

June 30, 2025
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Reply from JD Gyms - Southend

Hello – Thank you for leaving a review. We’re really sorry if you've had trouble accessing the gym. If you do have any problems accessing the app or the gym, please feel free to speak with the team the next time you visit and they can assist you further or alternatively, drop your gym an email if you can’t see a manager to speak to.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Quick and easy

Quick and easy

August 1, 2025
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars and see your positive comment!
Thanks, The JD Gyms Team 💚

Rated 2 out of 5 stars

Front door barcode scanner doesnt work.

Great gym overall and would be a 5-star experience, but there's a major issue with access out of hours. If no one is inside to let you in, the barcode scanner at the front door doesn’t work, leaving you stuck outside. This defeats the purpose of 24/7 access.

The scanner needs fixing ASAP

July 26, 2025
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Reply from JD Gyms - Southend

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

I would recommend this

I would recommend this, it’s very good.

July 29, 2025
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚 

Rated 4 out of 5 stars

Open hour too restrictive

The environment and the equipment are very good, very big area.
I choose the gym because it is now open 24h.
The down side is the changing room close from 22.00 to 6.00, it is too restrictive for me

July 8, 2025
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Reply from JD Gyms - Southend

Hi Paolo - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Great vibes

Had very good vibes as soon as I walked through the door. Staff very welcoming when I visited, showed me around all aspects of the gym. Spoke about the classes that were included in the membership. The gym is very clean and each time I have been so far I have seen the cleaner. She seems very conscientious about her job and it shows. I have been to a few classes so far and intend to try more when I feel my fitness has improved. Once I have had my induction and helped by a personal trainer, of which there a many you can choose from I shall be well away using the gym equipment, of which there are many. Straight after my visit I went home and applied online and returned that evening for a Pilates class.

June 25, 2025
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Reply from JD Gyms - Southend

Hello Claire- Thanks for taking the time to leave us a review. We're happy to hear that you felt welcome and that our staff provided a comprehensive introduction to our facilities and classes. We appreciate your recognition of our cleanliness, the team's dedication and we're glad you're enjoying the classes!
The JD Gyms Team 💚

Rated 4 out of 5 stars

feel really comfortable with everything…


feel really comfortable with everything and all of the member of staff, and also the services i get in JD gym is really good and i am really happy with everything

June 18, 2025
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there Zana - Thank you for your lovely feedback!
Best wishes, The JD Gyms Team 💚

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