Been a member of JD Southend gym for 6 years and think its a great gym, staff always helpful and friendly my only issue is in the summer months the aircon never works well in hot weather, they never s... See more
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Gym has plenty of equipment with enough duplicates to make it usable. Clean and easy to access. My only negative is that like many gyms these days staff appear a little cold and don’t appear to int... See more
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Fabulous experience. Easy access. Great gym. Everyone respectful of each other and friendly. Thank you.
Company replied
After getting over my anxiety of actually going into the gym, spoke to an employee (forgot to ask for his name) and he was super helpful in showing me where everything I needed was and how i should ge... See more
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Company details
About JD Gyms - Southend
Written by the company
Contact info
10 Purdeys Way, Rochford, SS4 1NE, Southend, England, United Kingdom
- 1702900079
4.3
Excellent
309 reviews
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Reply from JD Gyms - Southend
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Southend
Thank you for taking the time to leave us a review Sally. We aim to deliver a fantastic experience and classes, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍 💚
Don't bother trying to freeze your…
Don't bother trying to freeze your membership. I tried to freeze mine as I was going away for a month, so filled out the online form a couple of days before I went away as I was still using thd gym up until then. Received an email from them 2 days later saying they had frozen it from my next payment date which was in a month's time, by which time I would be home and wanting to use the gym again!! They can only freeze it from payment date to payment date and my payment date happened to be the day they emailed me back so they froze the following month instead which is of no use to me whatsoever!! I still have to pay for the month that I will be away which is a real pain when your a student with very little income! A total waste of time! There's got to be a better system!
August 16, 2024
Unprompted review
Reply from JD Gyms - Southend
Hi there, thank you for taking the time to leave us some feedback. We are sorry to hear about the unfortunate timing on your freeze request. Our ‘Freeze Policy’ is to allow 14 days’ notice for our team to apply a freeze for an upcoming payment . This is to ensure that the members payment for the upcoming month is not already in clearing with the bank.
With the timeline you have described the two days notice would have meant the payment would have already been in clearing and unable for our team to stop the payment request.
Again, we are sorry for any inconvenience caused.
The JD Gyms Team 💚
Plenty of quality equipment
Plenty of quality equipment. Nice vibe. Definitely recommend
August 6, 2024
Reply from JD Gyms - Southend
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Everything is great only thing I would…
Everything is great only thing I would want is it to be 24 hours would be great if it was
August 7, 2024
Reply from JD Gyms - Southend
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Southend
Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ The JD Gyms Team 💚
First time at the gym was ok
First time at the gym was ok. The ladies changing rooms are nice and the staff are friendly. I told the staff there that it was my first time and he didn't proactively offer to show me around, I had to ask. Thats not bad but would be better if he did. Theres loads of machines and in the ladies area there's a good variety but I will say the cardio machines are really old. Overall not bad, I like that its spacious and has a variety of machines. It would be better if there was newer machines and the app could let you see how busy it gets, track your workouts or any sort of workout support.
July 14, 2024
Reply from JD Gyms - Southend
Hi there
Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!
Best Wishes,
The JD Gyms Team 💚
Beat gym by far around here…
Beat gym by far around here has everything I need always clean and well staffed even has classes. What’s not to love.
July 4, 2024
Reply from JD Gyms - Southend
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Disabled parking restricted
The gym is great and has lots of useful equipment. The ladies only section could be bigger as only has 2 benches and minimal equipment. My only issue is the parking, the gym has a few disabled bays but cars without disabled badges keep parking in these spots when there are many other free spots. Today I saw a car parked over two disabled bays with no badge! The staff don’t seem to be doing anything about it but I understand this may not be their responsibility/ they may not be aware. Just be aware your parking may be restricted if you’re disabled.
July 4, 2024
Unprompted review
Reply from JD Gyms - Southend
Hi kathleen
Thank you for your review.
We understand that this is frustrating. We have raised this with the Manager at your club so that they can address the issue.
Please feel free to reach out to them also on southend@jdgyms.co.uk
Best wishes
The JD Gyms Team
Reply from JD Gyms - Southend
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Southend
Hi there
Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚
Best wishes
The JD Gyms Team
Reply from JD Gyms - Southend
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be ⭐
Best wishes
The JD Gyms Team
Great gym with amazing equipment!!
June 2, 2024
Reply from JD Gyms - Southend
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Southend
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
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My account got defaulted 2 days after I purchased my membership and I didn’t get any notice until I checked myself and wasn’t given any instructions on what to do next
May 14, 2024
Reply from JD Gyms - Southend
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Still not received my membership…
Still not received my membership confirmation and QR code for access to the gym.
May 2, 2024
Reply from JD Gyms - Southend
Hi there
Thank you for leaving us a review.
To gain access to the gym please download the JD Gyms app. This is where you will access your QR code. If you still haven't received your welcome email it could have been sent to your spam folder so please check there.
If you are still having issues, you can call the club that you've joined and they will be able to assist you further.
Best wishes
The JD Gyms Team
The team are really friendly and…
The team are really friendly and helpful. The gym has a lot of really good equipment and I love the spin classes they offer. Really pleased I have joined.
April 28, 2024
Reply from JD Gyms - Southend
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Good layout of gym, just old equipment.
Good layout of gym, bright and airy. Having been a member of most gym chains the cardio equipment is old and basic compared to other lower cost gyms. The weights machines look a bit tired. The cross trainers cannot hold different size water bottles. Looking at other JD gyms the equipment looks newer!
April 6, 2024
Reply from JD Gyms - Southend
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
A lot of variety of machines and great…
A lot of variety of machines and great functional area. The gym is very clean and tidy. Also PT’s Clare and Rob are lovely and very helpful
April 1, 2024
Reply from JD Gyms - Southend
Hi Veronika
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Southend
Hi Kevin
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
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