Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees. This business is unapologetically unreliable. Ordered a specific pair of shoe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered 2 pairs of toddler sneakers online for my son. They came quickly and were boxed nicely but I noticed one of the pairs was a display pair. Unfortunately, the pair that was the display pair we... See more
Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.
I have been ordering from JD Sports for a couple of years now for all of our family footwear needs and have been consistently pleased and satisfied. They carry a great variety for all. Items are shipp... See more
Company details
Written by the company
JD Sports has everything you need to elevate your everyday casual look to eye-catching new heights. Shop the latest footwear from brands like Nike, adidas, Vans and Puma that deliver performance, style and comfort to fit your on-the-go lifestyle. If you’re looking for athletic slides, basketball sneakers, casual shoes, running gear and everything in between, JD Sports has you covered. Whether you’re training for your next race, refreshing your gym to street look, or just snagging some comfy kicks for everyday, there’s something for everyone at JD. Don’t forget men's, women's, and kids' athletic clothing to match. With sportswear like joggers, hoodies, leggings and so much more, JD Sports is more than just a sneaker store. Break some necks every season, all year long, in the latest and greatest apparel and accessories from the brands you love.
Contact info
Canada
- jdsports.ca
3.3
Average
730 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sometimes to get your order and most…
Sometimes to get your order and most times you don't. Refunds takes a few weeks it seems. And now it doesn't ship to our province. Oh well. Audios jdsports.
September 3, 2025
Unprompted review
Quick and easy transaction and great…
Quick and easy transaction and great price over the holidays especially.
November 21, 2025
What a god awful horrible company
What a god awful horrible company. I ordered and never recieved anything. Blamed it on fed ex and stopped contacting me. The tracking of the package says it was delivered in a totally diffrent town. Just awful.
November 17, 2025
Unprompted review
Didn’t help me with my issue
October 22, 2025
Online purchases are smooth and orders…
Online purchases are smooth and orders are processed in 1 to 2 business days. Deliveries are also reliable. Best deals always with JD Sports.
October 22, 2025
Ordered online
Ordered online, git wrong size, returned same day , said it is used and no refund nor exchange nor returning it back to me , they destroyed it ( for sure they resell or one of the return guys wearing it for free ) so I lost 200$ for testing one side home for few seconds before I return online ! Order JD1047355
October 1, 2025
Unprompted review
thieves
had wrong size, shipped it back, got email from Promenades Saint-Bruno. saying it is USED! no refund and no shipping it back, they will destroy it ! i lost 200$ for buying from JD SPORTS the scammers, never every again from Promenades Saint-Bruno. or any JD .. Order JD1047355
September 29, 2025
Unprompted review
Very reliable and fast delivery. Highly recommended.
Very reliable and fast delivery. Highly recommended
September 21, 2025
Quick shipping and exactly what I…
Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.
September 21, 2025
Where’s my left shoe?
I ordered a “pair” of shoes. I was sent the box with only the right shoe inside. It’s probably time to hire one more person on their end to actually open the box and make sure the product is inside. And when I emailed about the issue all the replies seem to be very computer generated responses. Super disappointing experience.
September 21, 2025
Customer service is non existent
Customer service is non existent. They don't respond to customer issues. They only repeat corporate rhetoric. Customer retention is of no concern.
August 25, 2025
Unprompted review
Sent me a damaged shoe I waited long…
Sent me a damaged shoe I waited long for it and all they did was send me a feee shipping
Label to send back …. Such a waste of time I was very disappointed
September 21, 2025
My order says it was sent to fedexbut…
My order says it was sent to fedexbut its more than a week it says creating label. And when I called the customer service she said it was out of stock that’s why it wasn’t sent yet and they refunded me. You should have emailed me that my order was out of stock. It should not be your customers who follow up with their order!!!!
September 21, 2025
Just had an order cancelled due to "Out…
Just had an order cancelled due to "Out of stock". How can it be out of stock when I was able to order it in the first place. Guess they need their site to be updated every millisecond. No compensation whatsoever. What a terrible customer service!
September 24, 2025
Unprompted review
socks
shipped within 5 days of order. Wish they would consolidate shipments before I received them so I could receive 1 shipment instead of 2.
August 22, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.