JD Sports Canada Reviews 730

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick shipping and reliable delivery services, often receiving their orders promptly and in good condition. Reviewers frequently highlight the good prices, unique product selection, and the ease of online transactions. However, a significant number of people were dissatisfied with the customer service, citing issues with responsiveness, communication, and resolution of problems. Some customers reported receiving incorrect sizes, defective, or used products, and faced difficulties with returns and refunds. There were also instances where orders were cancelled without proper communication or items were missing from packages.

What people talk about most

Product

Consumers find product quality and accuracy to be ambiguous. Many reviewers report receiving defective,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report significant issues,... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast delivery, with... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant disappointment, citing... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the service... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees. This business is unapologetically unreliable. Ordered a specific pair of shoe... See more

Rated 3 out of 5 stars

I ordered 2 pairs of toddler sneakers online for my son. They came quickly and were boxed nicely but I noticed one of the pairs was a display pair. Unfortunately, the pair that was the display pair we... See more

Rated 5 out of 5 stars

Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.

Rated 5 out of 5 stars

I have been ordering from JD Sports for a couple of years now for all of our family footwear needs and have been consistently pleased and satisfied. They carry a great variety for all. Items are shipp... See more


Company details

Written by the company

JD Sports has everything you need to elevate your everyday casual look to eye-catching new heights. Shop the latest footwear from brands like Nike, adidas, Vans and Puma that deliver performance, style and comfort to fit your on-the-go lifestyle. If you’re looking for athletic slides, basketball sneakers, casual shoes, running gear and everything in between, JD Sports has you covered. Whether you’re training for your next race, refreshing your gym to street look, or just snagging some comfy kicks for everyday, there’s something for everyone at JD. Don’t forget men's, women's, and kids' athletic clothing to match. With sportswear like joggers, hoodies, leggings and so much more, JD Sports is more than just a sneaker store. Break some necks every season, all year long, in the latest and greatest apparel and accessories from the brands you love.


Contact info

3.3

Average

TrustScore 3.5 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PRE$IDENT

Very fast shipping and the shipping is FREE once your order is over $100 or $100 and JD prices is Amazing I will definitely buy more item's for sure .

April 21, 2025
Rated 1 out of 5 stars

I ordered a crossbody bag for my trip…

I ordered a crossbody bag for my trip next week but unfortunately they sent me a wrong one. Now I need to return it and go to the nearest FEDEX. In the first place the reason I ordered online is to avoid the hassle to go to the store.But I have no other choice but to drive.They gave me free shipping and 2 dollars off for my repurchase of the same product. It doubled the hassle. Never gonna buy again in their store.

April 19, 2025
Unprompted review
Rated 2 out of 5 stars

I ordered a pair of new balance 550 in…

I ordered a pair of new balance 550 in pink online and received a green pair . I emailed the company and they sent me a refund receipt to send them back and gave me 15% off my order of the correct shoes . It was fast delivery but when I received this new Order, it was also wrong and they sent me another green pair . At this point , I will be taking them back to the local store and my daughter will not be receiving them for her birthday. Is this incompetence or a glitch in the system ?!?

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ordering online

Worst experience ordering online. I understand I messed up the delivery address but no messages me back after I asked to get an email back for what the status was. I had to call again and again people were very rude. Unless I get a huge discount my way I am never coming back to jd sports

March 22, 2025
Rated 1 out of 5 stars

Only needed to exchange for size

Only needed to exchange for size. Was not an option. JD sports refund policy says full refund within 30 days but thats not true. They deduct shipping from the refund. Not really a full refund if you keep some of it. Not to mention nothing about keeping shipping is in their refund policy.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great place to shop

JD Sports always has the best selection of trending shoes. It's my go to place to shop in store and online. Got exactly what I wanted and came fast and safe.

February 19, 2025
Rated 3 out of 5 stars

Very fast delivery

Very fast delivery. But kept flagging my credit card as fraud. Needing to email back and fourth. I provided all correct information and still flagged.

February 19, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look