JD Sports Deutschland Reviews 

Bad experience. Order was cancelled without any information for me. Refund less then amount I pay!

Great. Thank you.

I bought in May 2024 ADIDAS GAZELLE SNEAKER WHITE IE3602 in Offenbach, Frankfurt am Main.They cost 120 euros. I wore them no more than 15 times in a 1,5 year for walking around the city only in summer. Now there are vertical cracks on the sole. The sneakers are leather, I planned to wear them for at least 3 years, but due to a defect in the sole, I will have to throw them away.

Hello

My name is Theresa and I wrote a review the 9ther day with regards to my experience when I shopped at JD Sports.

I was a little bit annoyed with myself because l was missing part 9f my receipt with the names of the staff who helped me that day.

So this is really a continuance of my review.

Well cut a long story short if I can. I'm disabled and in a wheelchair so it is understandable that I quite 9ften do need the help of staff when shopping.

My experience at JD Sports was nothing short of EXCELLENT.

I want goover every again but if you're interested I'm sure you will be able to look it up it was in the last week that I did it.

I haven't always used JD Sports no particular reason buti am so so glad that I did because I havent looked back and it is now my go to Sports shop for anything i need because the staff go out of they're way tk help a d to great lengths to assist you with whatever they can.

So Finley, yes my first point of contact that day. WOW yes WOW an absolutely charming and helpful going man. Ickuld sing his praises all day but I did on y other re iew so today I shall name his colleagues who also went above and beyond.

So I also spoke to Gabriel, Joao and Madison.

Thank you, thank you and thank you again.

My receipt number is:-

0593-70-09733

I personally really do think that Customer Service is really important and can make such a difference to one's shopping experience. If everyone got treated the way I did which they should be WOW I do actually thin, that maybe just aybe shops wouldn't be closing so much because 8stead of hiding behind a computer we would love to go and repeat the experience again.

Well I had better go before you get fed up with me utilising finally Well Done to the team at JD Sports at Fosse Park and I really hope that someone from JD Sports sees this and give them that 0lra8se and thanks that they thoroughly deserve?

Many, Many Thanks

Kindest Regards

Theresa Sheridan

look all good 👍🏻

Good quality stuff with good price

Just visited the store in Mall of Berlin. My son wanted a pair of shoes, but wasn’t allowed to try both the left and right shoe. This is a problem when you are between sizes because one foot is a bigger than the other.
We were met by very impolite and rude staff that only blamed the management and said they had the same discussions several times a day and was tired of it. What the hell.
We even asked if we could hand them over the right shoe while we tried the left. But no - you can only try one shoe. Worst service ever.
Went to Footlocker and here the service was much better and we could try both shoes.
Next time please give the customer a proper explanation instead of just blaming the management!

Please do not buy anything on this branch. December 2024 i was looking for a present for a family member, unfortunately i do not know what shoe or slipper size they are, i had to pick one which i thought would fit. I grab an addidas slides on size 6, i clarified on One of there branch staff if the size doesn't fit can i return it? And until when i could return it coz most likely it would be opened after Christmas "yes, you could return it please keep the receipt and the tag." Also i was informed that i could return it anytime of the year but not over the return period. January 4th i went back to return the slides, exactly on that date they closed for renovation. I tried to ask if i could still return it then they advised i should call there customer service. For months i have been trying to reach them, no one answered, it's directly to an automatic voice mail. I have sent several emails and no once answered until May came and i had the chance to come and get it exhanged. As i went there, i was told it's already over the return date, so I explained what happened because there store renovation and closing isn't my problem at all. And the fact that the store manager didn't even acknowledged that and just told me that the slippers were already also worn. I was really frustrated because to think that it was already on a smaller size who could even wear it since im size 9 myself and the one that supposed to receive it is size 41EU. And none in the household would even fit on the slippers. After that i contacted the customer service escalating my concern thru email. Took them weeks to respond and there is no resolution on there part. The store manager in a liar and do not have any accountability because he just blamed the upper management for the closure and the staff that gave me the wrong information. Which he said he can't do anything about it. That's just so horrible to try resolve a customers concern. HE SHOULD BE FIRED

The service and communication were fine but the delivery time was too long.

It's probably a good store with good collection of well known brands but terrible customer service from rude, inexperienced and untrained stora staff and manager. I went into their store in Kaufingerstarsse Munich and wanted bought a product which was had a price tag of 35 euros. When I went to the cash they charged me 40 euros. when I reacted and asked for the correction, they gave me excuses that they can't sell the product for the announced pric since their system show a different price. it's consumer rights 1.0 knowledge and rule that the seller MUST respect the price tag they publish regardless what their system says. Our conversation with the Manager Maria Texeira got heated very fast when I did not want to further listen to her excuses on how they didn't have the time to change the price tags, she told me that 'if I'm not happy with this then I should return the product'. I told her that I'd contact the management of the company and she'd learn the correct procedure in these cases then she accused me by threatening her and told me to leave the store. JD is a big corporate company but clearly failed in defining procedures and very obviously did not train their staff even a 'manager'. Extremely rude and arrogant attitude towards custimers should not be allowed or tolerated in such an institution.

Awful! They cancelled my order multiple times. Very disappointing and waste of time.

Love to do shopping online or to local stores when I am traveling around the world. Just bought something yesterday in Melbourne.

All good service

Really Positive

The quality of jogging pants are top notch and was impressed with fast delivery

It was very good

JD … what do you want more????
The best, or the exclusive …
Best shop