Article in good quality, but too large unfortunately. Anyway, return process went very well and I got refuded promtly.
Company replied
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Article in good quality, but too large unfortunately. Anyway, return process went very well and I got refuded promtly.
Company replied
The delivery service you use, DPD, is trash. Many people i cluding me have reported similar problems multiple times yet JD Sports doesn't care. Even your agent told me "I know we have problems with DP... See more
Company replied
I like the products that you have and the discounts, but the service is not so good and the delivery not correct. Last time I oredered 4 pairs of Addidad socks and I received only two pair: no one gav... See more
Company replied
I ordered shoes for my son at a very fair price. Returned them easy at the Filiale because the size didn't fit and immediately got a refund. I reordered the right size and received them in 2 days. Eve... See more
Company replied
Written by the company
JD Sports Fashion PLC wurde 1981 mit einem einzigen Geschäft in Bury im Nordwesten Englands gegründet und ist bis heute der weltweit führende Multi-Channel-Einzelhändler und Distributor von Branded & Own Branded Sportswear & Fashionwear.
Mit mehr als 2400 internationalen Geschäften in 19 Gebieten und 4 Kontinenten, darunter Europa, Nordamerika und der asiatisch-pazifische Raum, bieten wir unseren Kunden seit rund 40 Jahren die neueste Streetwear und Sportbekleidung der besten und beliebtesten Weltmarken, wie Nike, adidas, The North Face, Fila, Puma, Champion, Levi's und vielen mehr. Geleitet durch unsere engagierten Mitarbeiter und den neuesten Trends arbeiten wir daran, jeden Tag dazuzulernen und stetig zu wachsen.
Mit dem Antrieb nach Herausforderung und positivem Wandel suchen wir ständig nach neuen Wegen, um unser Geschäft und unsere Leistung zu verbessern und an unsere Kundenbedürfnisse anzupassen. Unseren Slogan "Deine Nr. 1 in Sneakern", verdanken wir unseren Partnern und Kunden, mit denen wir gemeinsam darauf abzielen eine noch bessere Welt der Mode zu schaffen, zu der wir unseren Beitrag mit höchstem Maß an Transparenz, Kreativität, Authentizität und Nachhaltigkeit leisten.
Kontaktiere unsHohe Straße 128 – 132, D-50667, Köln, Germany
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Reply from JD Sports Deutschland
The return process was soo complicated, i Return it with dhl and get the return label through the app paid 3.99 and that was ok , but then i get a label that i have to print it and i can’t use it in dhl post stations. That was so disappointed . Never again

Reply from JD Sports Deutschland
Awesome! I was super lucky to get my exact size in perfect condition!

Reply from JD Sports Deutschland
I didn't received the product so it had to be returned. JD returned my money in the shortest notice. Really satisfied. Recommend.

Reply from JD Sports Deutschland
Would not order here again, I purchased one order, 3 articles,but they sent it separately , that is understandable but they wanted you to return them separately too. and then charge for the return fee two times that is very annoying and wasting of time and money, if you don’t wanna pay for the fee, you have to go to return at the shop which is doesn’t have many location in my city. And they take forever to refund the money with the wired system.

Reply from JD Sports Deutschland

Reply from JD Sports Deutschland
Best Website with Excelent Service that I have ever met. Vareity of Prudackts and Brands that are easily findable, with Excelent Website Facility and Design that anyone could find any sort of the desired brand or what they want.
Best and fast delivery service all made me to be To be a permanent customer of Zelando. Thank you so much for great website design and best service.

Reply from JD Sports Deutschland
Always I ordered 3-5 products and comes only 1 , I don't know why, but every time I order is this problem.

Reply from JD Sports Deutschland
i ordered 3 pair of jeans and recieved only 2 of them and never heard about the third pair

Reply from JD Sports Deutschland
The shoe is a good fit and services was swift to bring it to the store for pick up

Reply from JD Sports Deutschland
The process to pickup was fast and the product was perfect.

Reply from JD Sports Deutschland
My order didnt come and got lost in transportation

Reply from JD Sports Deutschland
The package was sent back to sender and was received by sender 2 weeks ago but still have no refund.

Reply from JD Sports Deutschland
Whenever I order to be delivered to a store, it is cancelled.

Reply from JD Sports Deutschland
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