I want to give shoutout to Nordine from JD Sports in Fields. Absolutely amazing customer service!!! He knows a lot about sneakers and does his job well. I bought sneakers from tricky material and he e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of Adidas shoes from JD Sports that developed a clear manufacturing defect after only a few uses. Instead of honoring the 2-year 'Reklamationsret' under Danish law, both companies are... See more
It was a good experience from JD sport for shopping online through their own application. Although it is good I have seen some minor disadvantages like I couldn’t exchange the size of the shoes. But I... See more
Company replied
Det er næsten 1 måned og hørte ingen skide på min ordre, And yesterday I was at the JD store in the middle of the city, I asked for help but there was this young Danish woman speaking Danish to me and... See more
Company replied
Company details
About Jdsports
Written by the company
JD Sports er en af Danmarks største leverandører af sportsmode. Der tilbydes et bredt udvalg af løbesko, sneakers, modetøj og tilbehør til både herrer, damer og børn – og 80 % af dette er eksklusivt hos JD. Det nuværende udvalg har produkter fra alle de store sportsmærker, såsom Nike, adidas, Ellesse, Fila, The North Face, Reebok, Converse, Lacoste, Puma... og mange flere, inklusive JD eksklusive brands som McKenzie og Pink Soda Sport
Kontakt OsContact info
United States
- jdsports.dk
2.3
Poor
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received wrong shoes in wrong size
Received wrong shoes in wrong size, after contacting them I got told they can’t send me new pair as the item is sold out - and that I need to return them and they will inspect and see if I can get a refund. I have sent my order screenshot AND what I have gotten, what do they need to inspect?!
I do not care about refund, I wanted shoes that I have ordered in the correct size…
January 26, 2022
Unprompted review
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Nicole
JD Sports kundeservice
Reply from Jdsports
"Guten Tag Erik,
Vielen Dank für Ihr Feedback.
Einen schönen Tag noch!
Mit freundlichen Grüßen,
Ayesha,
JD Sports Kundendienst"
Reply from Jdsports
Hej Maria
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Davy
JD Sports kundeservice
Reply from Jdsports
Hej Chia,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Andrea
JD Sports kundeservice
Somewhat fast shipping but horrible shipping handling
Somewhat fast shipping, but they still insist on shipping sneakers in bags so the people that handles the packages smash them during shipping. :-(
(Please refrain from giving me some standardized reply asking me to send an email to your customer service. The damage is done and the way you can help me and future customers is to stop cheaping out on the handling of products when it comes to shipping. It's laughable how a big business refuses to use boxes to ship their products. Get it together guys!)
January 3, 2022
Reply from Jdsports
Hej Daniel,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Tafadzwa,
JD Sports kundeservice.
Super handel
January 3, 2022
Reply from Jdsports
Hej Thomas,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
Thohaib.
JD Sports kundeservice.
Super service
January 1, 2022
Reply from Jdsports
Hej Anette,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
Saeed
JD Sports kundeservice
Reply from Jdsports
Hej Netto,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
Jim
JD Sports kundeservice
Ok service woukld have been better with…
Ok service woukld have been better with printing service for football shirts
December 29, 2021
Reply from Jdsports
Hej Dean,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Harley
JD Sports kundeservice
Har betalt 116 kroner for at returnere…
Har betalt 116 kroner for at returnere et par sko 😞
December 28, 2021
Reply from Jdsports
Hej Claus,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Mariana
JD Sports kundeservice
Alt er som det skal være
December 26, 2021
Reply from Jdsports
Hej,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
Tafadzwa,
JD Sports kundeservice.
Alt for lang leveringstid :-)
December 20, 2021
Reply from Jdsports
Hej Phk,
Tak fordi du kontaktede os.
Vi beklager at høre, at du ikke er tilfreds med din nylige oplevelse på vores hjemmeside.
Hvis du har brug for hjælp, hjælper vi gerne. Send en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Vær hilset,
JD Sports kundeservice
Tænk at man skal betale 200kr for…
Tænk at man skal betale 200kr for levering og returnering
December 17, 2021
Reply from Jdsports
Hej Gizem,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Seynab
JD Sports kundeservice
Great
I had a great overall experience with JD Sports. The only thing is that I didn't know they actually ship from the UK to Denmark (at least my order was shipped from there) via DPD, which can be a bit slow, but that's not their fault. My order arrived on the day that they told me it would when I completed it. Their customer service is excellent, they respond very quickly and really try to help you. Other than the UK/DK thing, I'd say that you can buy from them with confidence.
December 15, 2021
Unprompted review
Reply from Jdsports
Thank you for your feedback!
Have a good evening!
Reply from Jdsports
Hej Bach.
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Med venlig hilsen,
Thohaib.
JD Sports kundeservice.
Reply from Jdsports
Hej Roula,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
Aida,
JD Sports kundeservice.
1 month no answer
It passed more than 1 month, from the moment that I wrote to Customer Service about my refund, but nobody answered yet.
Very dissapointed about this company.
Order number: 58813037
November 12, 2021
Unprompted review
Reply from Jdsports
Hej ,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
Davy
JD Sports kundeservice
Is the worst experience buying online
Is the worst experience buying online, I didn't get my product yet, and I don't know who I have to contact,
October 27, 2021
Reply from Jdsports
Hej Matias,
Tak for din henvendelse.
Vi beklager, at du ikke er tilfreds med din seneste oplevelse med at shoppe på vores websted.
Venligst Sende os en mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, fakturerings adresse, postnummer.
Venlig hilsen,
JD Sports kundeservice
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.