Jekyll and Hide Reviews 

Disappointing and not sure if I will return as a buyer again.

A high quality leather accessory. A practical design and made from fine leather with a distinct colour, with a complimentary lining colour.

Fantastic Quality Product, Will Definitely Use You Again👍👍👍

I recently purchased a J&H backpack with the customisation initials applied and it is simply perfect. The quality of the materials used and the attention to small details is superb. This is now my third J&H bag that I use for various travel loads and they do more than just look great. They are great!

Very nice wallet, quality seems good and the appearance is exactly as described and shown on the website.

Terrific Service! Sent an email request for an invoice of an online order I made today and got a response almost straight away with exactly what I needed 🙌 Looking forward to receiving my actual order over the next few days…. Sooo excited!

what can one say about J and H.... if there was ever a love affair with leather this is it.... never failed to be amazed by the quality and look and every time I happen to attend an event or out and above the backpacks I have never fail to garner a comment or two!

Whilst the actual leather phone bag is great, one of the finishing circular clips with the included leather strap is defective when I received my bag. Despite me sending an email with photos of the issues, and talking to a live person on chat who just directed me back to writing an email, the response from J&H Customer Service on my email is non existent, it’s been two weeks now and still no response! So disappointing and not what you expect from a premium leather brand.

Since I sent the email I have tested the phone bag and the additional acrylic chain strap I bought out and I’m disappointed in the acrylic strap- it’s just too heavy and clunky for such a lovely leather bag - a similar chain strap half the size would be better, and if it is as well made as the current chunky chain strap, it will match the bag perfectly. But I guess that is personal preference.

Back to the circular clips and apart from one being totally useless on arrival, another circle clip has since become very loose. I love J&H, I have had several designs of their bags over the years, but when something goes wrong and you complain or try to get hold of customer service, they never respond to you, or, you get a nasty snarky email!
Whilst I did not let one bad apple ruin my love of J&H leather goods, it is extremely disappointing that I cannot ever get a response or replacement hardware for defective parts, especially when I want to buy another in a different colour!
Come on J&H you can do so much better than this!

Great product and great customer service

The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads up is that the size although my usual size felt a little tight.. suggest maybe order one up. Other than that you won’t be disappointed.

Love my purse very happy with service so 5 stars

Lovely quality.

Good fit, nice leather. Fast delivery.

The product is of high quality and the delivery was rapid.

I recently purchased the trolley bag from Jekyll, I could tell that they seemed high quality but when I got the trolley it was even better than what I thought. There was a small issue that came up and the customer support was top notch and fixed the issue right away.

Would highly recommend any day!

It took a bit of waiting for the delivery, but once it got here it was exactly what I expected and maybe even better!

Easy to navigate website and I found a wallet I liked, the promotional 10 or 15% discount off the first purchase made it easy to close the deal. The Jekyll and Hide service, experience and delivery were all expectional. I will defiantley be purchasing again from this company.

Very quick delivery
Husband loved the passport holder for his birthday.

Beautiful products and at a reasonable price given the quality of workmanship and materials. Excellent customer service too, I made a mistake when ordering and they upgraded shipping for me at no extra cost

There is a lot of room for Jekyll and Hide to improve their customer service. I bought a bag, the stiches under a shoulder strap starts coming off. I emailed them, a week later I informed them I was about to contact consumer affairs. They replied and said my email went in their spam. Then they said I must pay return postage if I want to have the bag repaired. I will contact fair trading. And obviously Jekyll and Hide has lost my trust. You will make a purchase at your own risk, their customer service is not ready to look after you.

Yes, it is correct. I have received your email. It looks promising, I will update the issue as it progress. Thank you.

Updating: As soon as I asked Jekyll and Hide for their courier's details, they stopped responding, now another week passed. Stop Hide(ing) from your customers, that's not the smart way to do business. BTW, I will apply to fair trading either on Friday 15th March or this weekend. Very disappointing indeed!

New update:
Thank you for sending me the new bag. I have received it. It looks better. I appreciate the fact that you have sent the replacement bag before retrieving the faulty one. It shows a strong will to rectify the situation. And thank you for your trust. I will contact you to return the original bag. Have a good one.

*** Updated: Customer service contacted post original review and an alternate wallet sent. Though its better than the original by a long way, as the original was shocking. Front pocket on the alternative however too tight to fit a card, told it will ease over time but not sure how if you can't use it. Main compartment feels ok at present. So, all in all certainly a lot better than original wallet though it won't be my intended daily driver for commuting and will have to look elsewhere.