It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.
Company replied
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See what reviewers are saying
Updated: Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transact... See more
Company replied
The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads... See more
I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had... See more
Contact info
Harland House, York Road, Unit 12, KT13 9BL, Weybridge, United Kingdom
- info@jekyllandhide.co.uk
- jekyllandhide.co.uk
4.2
Great
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Dec. 11, 2024 review update
My original 1 star rating for Jekyll&Hide on December 11, 2024 definitely deserves to be changed to 5 stars!! In fact if the rating could be deleted, I would delete it. A holiday delivery glitch was the issue.
Realizing that all items were Christmas gifts for family , Jekyll&Hide quickly took responsibility, gave no excuses and resent an identical order. I received the order in 3 days. The purses and wallets are absolutely beautiful and are the nicest gifts that I have purchased this season. . In addition to selling high quality products, Jekyll& Hide made my day. Thank you!!
December 11, 2024
Unprompted review
Reply from Jekyll and Hide
Hi There, thank you for your support. We are super happy we could get your presents to you on time!
Reply from Jekyll and Hide
Hi Vincent, thank you for your continued support; we hope you love your new backpack!
Slim Credit Card Holder
purchased the Slim Credit Card Holder. Excellent product. Love the Mocha Colour & great value.
December 11, 2024
Reply from Jekyll and Hide
Hi Suhail, thank you for your great review!
Product arrived quickly and was very…
Product arrived quickly and was very high quality. Thank you
December 12, 2024
Reply from Jekyll and Hide
Thank you very much for your great review!
Reply from Jekyll and Hide
Thank you very much for your great review!
Very long waiting time for delivery.
Very long waiting time for delivery.. quality is okay..
December 11, 2024
Reply from Jekyll and Hide
Hi Daman, thank you for your review, and we apologise for this long wait. We can see you opted for personalisation on your product as well as our free delivery service which adds an additional 4-5 working days. So in total we delivered within the quoted timescales mentioned on our website. We would recommend choosing our express delivery for your next order, as this is a next day service. Should you wish to order from us again, please do reach out to us, we would be happy to offer you complimentary Express Delivery on your order!
Thanks - the J&H team
Value for money
Happy with quality of leather and it was the only wallet that I could source with a clear window perfect.
December 10, 2024
Reply from Jekyll and Hide
Hi Denise, thank you so much for your review!
Very professional service and excellent…
Very professional service and excellent quality.
December 10, 2024
Reply from Jekyll and Hide
Hi Sue, thank you so much for your review! We hope the personalised wallet makes a super gift!
Easy to browse for something I would…
Easy to browse for something I would like. The ability to personalise item is a nice touch and email updates of when dispatched and estimated arrival are frequent.
December 10, 2024
Reply from Jekyll and Hide
Hi Chad, thank you so much for your review!
Well made wallet,great value.
December 14, 2024
Unprompted review
Reply from Jekyll and Hide
Hi Robert, really appreciate your review! Thanks
Ordered Christmas gifts for four family…
Ordered Christmas gifts for four family members on November 24, 2024. Just received notice that the delivery date would be extended from December 16th to December 27th, 2024. 10-20 days for delivery? I don't think so. Not reliable, Good to know
Will shop locally for new gifts.
December 11, 2024
Unprompted review
Reply from Jekyll and Hide
Hi Diane, Thank you for your review, and as per our various correspondence, we can see that our new Express Delivery has been delivered to you. Please accept our apologies for the delayed first shipment, we know there were some major backlogs both within the UK and US on our free non express service.
When it comes to leather goods Jekyll…
When it comes to leather goods Jekyll and hide are the best in the business particularly leather wallets- they are absolutely second to none! The customer service are amazing and they always deliver! Excellent all round! Highly recommended! Thanks
December 7, 2024
Unprompted review
Reply from Jekyll and Hide
Hi Syed, thank you for your continued brand support and positive review! We look forward to you shopping with J&H again soon!
I bought a lovely wallet
I bought a lovely wallet - perfect for my needs! Arrived on time and was easy ordering
November 15, 2024
Unprompted review
Reply from Jekyll and Hide
Hi Clyde, thank you for your positive review and we hope you are loving your new J&H wallet!
Excellent quality and service.
Ordered a personalised passport holder for a friend's birthday. Lovely quality and well packaged. I've ordered a few items previously and they were just as good. On this occasion I got caught in the middle of a busy Black Friday promotion! and left it late for my friend's birthday...I messaged customer services and pleaded to be fast tracked..they obliged and sent it by UPS so that it arrived in time for my friend's birthday. 5* for quality and service from me.
November 26, 2024
Unprompted review
Reply from Jekyll and Hide
Hi Darren, thank you for your continued brand support and positive review!
Missing Zip
Ordered a bag (have had 2 previously very good) this bag came with a missing zip. I emailed to request one be sent. They responded promptly apologising and said they would send a zip immediately. 10 days later still no zip. Not good when you pay a significant amount of money for a bag. Bags are great quality so hopefully this is just a blip on their part
Update 2 1/2 weeks later after having no joy with customer services someone higher up picked up my complaint and sent me a new bag and a small gift.
Still disappointing it took so long but a happy customer now.
November 12, 2024
Reply from Jekyll and Hide
Hi Tony, thank you for your updated review, and again we apologise for the time it took to resolve this issue for you.
Reply from Jekyll and Hide
Hi Colton, thank you for your positive review!
Nice wallet really like it
Nice wallet really like it
Asked for a Mocha but got a two tone version of Mocha and Ran.
Would be 5/5 except for that
October 21, 2024
Reply from Jekyll and Hide
Hi Ciaran, thank you for your message and we apologise for this inconvenience. We know our Mocha leather is prone to more of a two tone appearance due to the nature of the oil rich leather we use. Could we replace this for you?
Thank you - The J&H Team
Quality Small Wallet
I needed a small profile bifold wallet for cards and bank notes etc.
After checking what's available I chose a wallet from Jekyll and Hide based on size / style, materials, workmanship and price / value for money.
The wallet was quickly delivered and surpassed all expectations.
October 22, 2024
Reply from Jekyll and Hide
Hi Michael, thank you for your positive review!
Wonderful service beautiful bag 😀
October 16, 2024
Unprompted review
Reply from Jekyll and Hide
Hi Ann-Marie, thank you for your great review!
Bought a belt
Bought a belt, quality product good delivery very straight forward process.
October 22, 2024
Reply from Jekyll and Hide
Hi Matthew, we appreciate your feedback and review! Thanks!
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