Jekyll and Hide Reviews 

220
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.

Company replied

Rated 5 out of 5 stars

Updated: Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transact... See more

Company replied

Rated 5 out of 5 stars

The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads... See more

Rated 5 out of 5 stars

I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had... See more


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4.2

Great

TrustScore 4 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(220)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product I bought was of great…

The product I bought was of great quality and I was really pleased with it. I gave it to my husband for Xmas, unfortunately he is terribly fussy about his wallet, and felt this one just wasn't quite right!
The company were excellent no quibble at all, the return was really easy and money back in my account very quickly. I would not hesitate to buy from this company again!

December 16, 2024
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Reply from Jekyll and Hide

Hi, Mandy, thank you so much for your review and feedback!

Rated 3 out of 5 stars

Good quality but Avoid personalisation

I had to change this review, with J&H now having come back offering a new bag, including the choice of other slightly more expensive options, or a full refund. Faith restored albeit a 6 week wait to receive the replacement.

January 15, 2025
Unprompted review
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Reply from Jekyll and Hide

Hi Mel, thank you so much for updating your review; we are waiting to hear back regarding your new bag!

Rated 5 out of 5 stars

Great service

Great service, great products, and speedy delivery.

December 16, 2024
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Reply from Jekyll and Hide

Hi Jonathan, thank you so much for your positive review and feedback!

Rated 3 out of 5 stars

“Disappointing Delivery experience and poor customer support”

I placed an order on the 11th of December from Jekyll & Hide, expecting my item to arrive comfortably before Christmas, based on their delivery estimates. Unfortunately, the actual timeline pushed to the maximum end, causing unnecessary stress. When I raised my concerns, their response felt quite inadequate, as it seemed to point out what I should have done differently, rather than addressing the issue. I hope they improve their communication and provide more accurate estimates in the future in order to reorder from them.

December 21, 2024
Unprompted review
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Reply from Jekyll and Hide

Hi Jerome, thank you for your review. We can see our team sent you an email some time back with an explanation, and we apologise that this was not satisfactory. We always try our best to give our customers the correct and most up-to-date info, and again, we apologise that this was not clear during your ordering process. Our delivery times are estimates given to us by our couriers, and we know this can be pushed to their maximum during both Black Friday and Xmas times. If you do decide to order from us again, which we sincerely hope you do, please could we ask you to contact us directly so that we can offer you FREE express delivery on your order! Thanks, the J&H team.

Rated 5 out of 5 stars

Good quality product… very good price

Good quality product… very good price. Posted and delivered in good time and well packaged.
Recommended.

December 17, 2024
Unprompted review
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Reply from Jekyll and Hide

Hi Laura, thank you so much for your positive review and feedback!

Rated 5 out of 5 stars

Best quality wallet

Best quality wallet. The design matches what I have been looking for👌

December 28, 2024
Unprompted review
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Reply from Jekyll and Hide

Hi! we are super glad you found your perfect wallet!

Rated 5 out of 5 stars

Really great company selling high quality leather goods

Really great company selling high quality leather goods and quality service. I ordered a leather wallet from them and its such an awesome product, really good quality genuine leather and what was really cool as they added initials for free which never really happens with other companies. really quick delivery too, an all round fantastic company, well worth looking into.

December 16, 2024
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Reply from Jekyll and Hide

Hi Mike, thank you so much for your positive review and feedback! We really appreciate this!

Rated 5 out of 5 stars

Unique, quality items

Unique items, good quality and personalisation available

December 2, 2024
Unprompted review
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Reply from Jekyll and Hide

Hi Holly, thank you so much for your positive review!

Rated 1 out of 5 stars

No delivery

I orderd December 9th via express and still did not get it. They even didn´t not respond to my message.

December 9, 2024
Unprompted review
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Reply from Jekyll and Hide

Hi Rene, thank you for your review. We're sorry for not getting back to you sooner. We can see you reached out to us via our live chat, but unfortunately, no one was available to take your chat at that time. We sent you a response to send us an e-mail, however, we have looked through our mailboxes and cannot locate any emails from you; we hope we haven't missed this! We have also now refunded you in full for your delivery charges; as we can see, this was delayed in Germany while with UPS - please accept our apologies for this. The J&H team

Rated 5 out of 5 stars

I bought a wallet for my husband for…

I bought a wallet for my husband for Christmas and it came in a box, so easy to wrap. Had it personalised for free. My hubby loves the wallet, its a lovely quality leather. He likes how the card compartments have a little cutaway so its easier to get the cards out. The mocha colour is rich and it looks expensive. Very pleased with this product. The service was very efficient too.

December 5, 2024
Unprompted review
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Reply from Jekyll and Hide

Hi Denise, thank you for your positive review. We look forward to welcoming you back!

Rated 2 out of 5 stars

Quality &Workmanship went Down

Quality &Workmanship went Down , Won't be ordering from them anymore

December 27, 2024
Unprompted review
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Reply from Jekyll and Hide

Hi Thomas, thank you for your review. Could we please ask you to send across your order number to us via our email address - info@jekyllandhide.co.uk. We would like to get our team to look into your purchase. Thanks - J&H team

Rated 4 out of 5 stars

Quality product

Quality product, exactly as described on the website. I would definitely shop again from J&H.
I would have given a full 5star review if it was not for the choice of Evri service for delivery. They had no communication, and they left the parcel at the doorstep, in full view from street, while I was not home.

December 19, 2024
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Reply from Jekyll and Hide

Hi Nithin, thank you for your positive review. We are looking into this with our Evri drivers now and will ask for a signature in the future.

Rated 5 out of 5 stars

Outstanding service and excellent quality!

I had an issue with my order when the parcel went missing, but the owner of the company personally reached out to me to apologise and resolved the problem immediately. A replacement wallet was sent out the very next day and arrived just in time for Christmas!

The wallet itself is of exceptional quality, and my partner is absolutely thrilled with it. The personal touch and incredible customer service truly set this company apart. I highly recommend them and will definitely be a returning customer in the future.

Thank you again for going above and beyond!

December 18, 2024
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Reply from Jekyll and Hide

Hi Lauren, thank you for your review. We are super happy we could resolve this for you and look forward to welcoming you back!

Rated 5 out of 5 stars

Accurate informed delivery

Accurate informed delivery, well packaged item, and quality that even I am amazed to say is the best I have seen in a long time …it’s worth shopping on line with them…..quality is definitely their motto

December 16, 2024
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Reply from Jekyll and Hide

Hi Ian, thank you for your positive review. We look forward to welcoming you back!

Rated 5 out of 5 stars

Absolutely love my wallet

Absolutely love my wallet. I chose a blind embroidery, and it looks very nice. Delivery took around 2 weeks, and it is pretty quick considering the black Friday and Christmas shopping period.

December 13, 2024
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Reply from Jekyll and Hide

Hi Asyl, thank you so much for your great review!

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