Like others, I ordered cases months ago, but never received them. reached out via email to customer service, but never heard back. I think this company is scamming.
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Like other reviewers, Jelly Cases has stolen my money and never sent me a phone case. I emailed them yesterday and told them I would make every effort to warn other unsuspecting buyers that their comp... See more
Company replied
I ordered a case from them, paid for faster shipping. Received confirmation that it went through. Supposed to be tracked, but I didn't even get any further updates or info saying it has shipped, d... See more
Company replied
3 stars instead of 2 only because the lens protectors are super cool & exactly like the images online. The screen protectors are very thin & a waste of money. I will be repurchasing elsewhere as these... See more
Company details
Written by the company
Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Contact info
United States
- support@jellycases.com
- jellycases.com
1.3
Bad
591 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First phone case broke within a week of…
First phone case broke within a week of owning. Second never arrived although I was charged for it. This was 7 months ago. I have sent several emails and have received no response. Very disappointed.
April 13, 2024
Unprompted review
I haven’t received my order
I haven’t received my order, it’s been 4 weeks and they will not respond to emails.
April 14, 2024
Unprompted review
I did not receive my order wrote them…
I did not receive my order wrote them sent order number they have no responded 6 weeks now. Same thing happened to my daughter.
February 21, 2024
Unprompted review
SCAM
Bought a case on Feb 29th and still have not received it. I’ve asked for a refund numerous times with no response. This company is 100% a scam, do not buy from here.
April 11, 2024
Unprompted review
Ordered months ago
Ordered months ago, no update, no product. My son saved his own money to purchase and it's nothing but a complete joke and waste of time. Good lesson for him but so frustrating.
April 10, 2024
Unprompted review
Do not order!
I ordered 3 cases on March 20th, 2 as gifts. No email about shipment ever came, no response at all to my emails complaining about this. I can't find a phone number to call. Like others, I wish I had seen these reviews before they took my $60.
April 7, 2024
Unprompted review
DO NOT USE
(110153) ordered weeks ago with no sign of anything. for a small order, nothing has be processed. i’ve requested a refund and order cancellation. wish i had looked at these reviews earlier…no products are getting shipped, and they are still taking our money!! give me my refund please!!
April 6, 2024
Unprompted review
Potentially fake store
Hi, I ordered a case 2.5 weeks ago and no shipping. I contacted their customer support twice and just got a canned message back.
April 5, 2024
Unprompted review
Never shipped my order
Never shipped my order. Ordered on 10/3 and haven’t had any updates since then. Have seen all these reviews now and just sad I didn’t see them before I ordered :(
April 3, 2024
Unprompted review
jelly case lost order
jelly case lost order from 03/05/2024
Support ticket number is 46290493
ORDER #109623
NEVER RECIVE PURCHASE ITEM
March 5, 2024
Unprompted review
Never got the product after weeks of…
Never got the product after weeks of waiting. Definitely a scam and will only give your money back if you are persistent
March 26, 2024
Unprompted review
Ordered a case and it was never…
Ordered a case and it was never shipped. Don’t buy from this website - it is clearly a scam.
March 25, 2024
Unprompted review
DO NOT BUY.
im order #109222. Weeks on weeks NO CASE. i want my money back and have yet to receive it. i keep contacting customer support and no responses. i’m fed up and i want my money back.
February 10, 2024
Unprompted review
DO NOT ORDER FROM HERE
I placed an order (#109687) on 3/9/24 and my order has still not been received or shipped. I have emailed them twice asking for an update, as well as DMing them on instagram. It’s now 3/24/24 and I have received nothing. I’m pissed. This company is very clearly a scam. Do not order from them unless you want to lose your money and never receive a product.
March 9, 2024
Unprompted review
I am very unhappy with the customer…
I am very unhappy with the customer service at jelly cases. The only way to contact them is via email. I ordered my products on 2/16/2024 and emailed them on 3/4/2024. They responded that they will look into my order and will touch base with me. I requested an update on my order on 3/12/2024 since there was no response and until now I have not received any email on their behalf on my order.
February 16, 2024
Unprompted review
NO STARS. 2 months delay. Cases never arrived.
Original Post: 20 March 2024
Placed 2 orders last 11-Jan-24 (Orders#108354,108353) and still have not received up til now. I have reached out via email and have only received ONE response saying the below:
"We are really sorry if it took us so long to get a response for you. We're a little swamped at the moment but it's definitely no excuse in helping you in a timely manner.
I'm currently in touch with our shipping team to check the status of your order. I will provide you with an update as soon as possible."
I have requested for a refund multiple times over email and on IG. Heard nothing.
UPDATE: 26 March 2024
I have been refunded the whole amount today. Thanks, but still very disappointed at the fact that you will hear nothing from them and see no action until you post a bad review online. I encourage everyone looking for a refund to write a complaint on here.
January 11, 2024
Unprompted review
Reply from Jelly Cases
Hello Pauline,
We sincerely apologize for the inconvenience you've experienced due to the lack of updates regarding your orders. It appears that, regrettably, your orders were lost in transit by our shipping partner. We understand how disappointing this must be, and we want to assure you that we've taken immediate action to rectify the situation.
To make things right, we have processed a full refund for your orders. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We are truly sorry for this mishap and the frustration it has caused.
Please accept our apologies once again. We are here to support you and are ready to assist with any further questions or concerns you may have. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best,
Jelly Cases Team
Scam site
I blame myself for not checking the reviews before purchasing :(
I’m in the same boat as everyone else it seems - they took my money and didn’t ship out my order. I’ve contacted them multiple times and received no response. I’ve lodged a dispute with my bank and they are looking into it. Do not order from these scammers!!
March 1, 2024
Unprompted review
Reply from Jelly Cases
Hi Kellie,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
Do not order from this company
Do not order from this company. I order a phone case, received the order confirmation, but never received the case. I’ve emailed them multiple times and have not received a response. It’s been over a month now.
March 16, 2024
Unprompted review
Bought a case weeks ago
Edited:
A month after I reported this case, I have been fully refunded.
So I am editing my case to this:
Mid February I bought a case from Jelly Cases, but unfortunately no tracking was shown on the account. Their customer care was polite, but took ages to respond to my follow up. After a lot of hassling on all their channels, 3 weeks later I was told my product was lost in shipping. I was refunded the whole amount 3 days ago.
February 21, 2024
Unprompted review
Reply from Jelly Cases
Hello Dina,
We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers, and we are certainly not a scam. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable.
To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank.
We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have.
Best,
Jelly Cases Team
Scam site
No case sent. No reply to email. 100% a scam site. Do not order, and if you have, report as a fraudulent transaction and move on.
March 10, 2024
Unprompted review
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