Jemca Toyota Croydon Reviews 189

Julie and Sally was very pleasant as usual when visiting the showroom this afternoon to discuss having my Toyota front and rear dashcam pack fitted. Also this morning, Julie helped me out, when my Hilux was at Toyota Enfield having its bonnet release cable replaced. Julie kindly spoke with Toyota Enfiled to explain that my vehicle was still just inside the manufacturers 5 year warranty which covered the cost of the work.

Solomon provides excellent service, as does Sally in reception. He managed to get my car booked in earlier than expected and it was returned earlier than expected as well. I’m sprays impressed that when returned the car has been washed as well.

Great customer service

I always receive impeccable customer service from the service department. They always call with updates regarding the work being done on my car.

Having bought my last car from Jemca Croydon 8 years ago, I went back to purchase my next one. The parking situation was almost impossible having filled customers spaces with their own cars. Then to my amazement I found that not 1 car in the showroom had any power. That meant I was unable to even look in the boot! The salesman was totally disinterested. I was shown a car that was being used by a member of staff. It wasn’t the model I was interested in. I will not be returning to Jemca instead I shall have to travel considerably further to go to a more pleasant dealership. If they take this level of interest with a customer looking to spend around £40,000, I wonder how they react to customers who are interested in the cheaper ones.

Bought 2 used cars from Jemca Sidcup. The service was so good on the first Aygo we bought, another car came in on part exchange the day we picked it up. A GT86 Aero.
Andy who was dealing with us was really reassuring, very knowledgeable, and has gone the extra mile.

Update: We resolved the issue with Chris's wonderful customer support.
I still don't have the documents from the full service, but I don't care that much anymore.
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I normally get service and MOT done at Gatwick Toyota. I had my car serviced with Jemca because it was close to me.

The video taken after the full service gives brief information, but in my opinion it is not enough. I was able to view the documents shared with Sharedocs, but I could not download them even though it said "downloaded" when I pressed the download button. I do not have any of the Digital Service Report, eVHC, HHC, Retail Invoice documents other than invoice. I have no idea how important what is in these documents.
Update: When I went to their office, I was told I would send you an email and link, but it was not sent. They only gave an invoice printout. I guess when you work with people who don't like their job, customer requests are seen as torture.

I sent an e-mail privately and asked for these documents, but they did not even bother to respond. I sent e-mails to 3 different Toyota Jemca. They did not answer when I called them on the phone. I wrote to Toyota live support line and they only sent an invoice instead of a general report.

Second serious problem. While braking the car, a noise is heard from the left side, around the wheel. I specified this as "caliper pins" and made a full service appointment. When the full service was completed, the official who inspected it wrote that there was no brake-related problem with the wheels. I also paid £156.00 for this review. I paid for the maintenance, hoping that it would be solved by repairing the "Brake Discs". I paid an additional £336.00 for the disk repair.

I advise you not to be fooled by nice sentences and comments. The people you can reach and the help you can get when you have a problem are a mystery.

In short, I received 3-4 phone calls and emails before the full service. Mr. Adam, if you want to change your car, we can help you. A service that is so eager for sales and commission. For some reason he is very bad at dealing with customers when there are problems.

It was my first and last Jemca experience. I will no longer use Toyota services and will work with local garages.

I don't think Toyota will come back and fix the problem. That's why I advise you to think twice.

Please do not write an email to "customerservices-jemca.co.uk" under this comment. I already sent an email.

Bought new C-HR with a good discount alongside exceptional service. Couple of minor faults when delivered but they were resolved professionally and efficiency by Richard and the sales team at Sicup with no hassle.
Can't praise the service received enough
Highly recommended

I ordered a new car paid deposit September 2023 also part exchange my car, due to unforeseen circumstances I had to cancel.

Still waiting for my deposit to be refunded although they took quite a bit of deduction from the deposit. Its been weeks and weeks now since ,told the paperwork was with accounts for the money to be paid into my bank account.
I got in touch with the head office at Edgeware road and was told that someone would call me to no avail. months now phoning and e mailing without the money in my bank account. Everyone sounded nice and polite on the phone but no action to resolve the issue.

Debbie and all staff were very friendly and polite. Very professional service

Sent my 78 year old mother to Jemca thinking that they are trustworthy for second hand cars. A year later, MOT discovered severe rust on subframe. They denied any responsibility.. another year later failed MOT and two different garages have recommended scrapping for massive amounts of rust and not worth the cost of repair.

If you are thinking you can't go wrong with a main Toyota dealership for a second hand car, you are sadly mistaken. This lot are cowboys and don't care.

I won't even go into the extremely poor levels of communication and/or any level of customer service received..

I would recommend avoiding this place and go to a different Toyota main dealer.

Having bought 2 Toyotas in the past, very happily, from Toyota Inchape I tried to make my third purchase at Jemca, Reading. I do not recommend Jemca Reading as my experience was very disappointing. I felt misled, promised emails regarding figures never arrived. It was 2 weeks of a catalogue of disasters.

I have just bought my third Toyota (Yaris Premier edition) from another Toyota Inchape - a very different and satisfying experience entirely.

I tried for 2 days to book a service. I first tried to call them but no one would pick up and I wasn't even able to leave a message because apparently their 'inbox was full'.

Over the phone their automated message tells you to book online so I tried doing that as well but with no success. Every time you get to the page where you do book it, it says error-date not available...how are there dates not available for 3month ahead as well!

My Mum finally managed to book an appointment. It took them all day of course and when I got there to pick up my car I was told to take a seat whilst they print out the papers...not sure why it takes 20 minutes to print out papers.

The person who was handing over the keys to me had no idea what was actually wrong with my car! He kept reading what was on the paper...which I could read and then proceeded to show me a diagram of what apparently needed changing which was completely useless as I still don't know what that component does in the car.

This was not the first time I was frustrated with their service. Last year after I took my cra for a service it started making a rattling noise...for which Toyota refused to take responsibility for. I had to book an appointment for diagnostics which cost £85 where they told me the EGR valve needed to be replaced which would cost over £1000. I took my car to my local garage who told me FOR FREE that if I just drove it on higher speeds the car would be fine...which it was.

Just overall frustrated with Toyota's service. It really is a pain in the back side and puts a hole in my wallet for no reason.

I recently bought a used car (Honda Jazz) from Jemca Enfield. The price was fairly good but not outstanding. When I arrived to collect it I had to wait for about 45mins because the car was not ready although the date and time had been arranged the week before. I discovered the service log book was missing from the car and it took a number of phone calls for them to find it and send it to me. I was told I have 12 months breakdown cover but I have not been able to get any details about how to access this. The salesman ignores phone messages and emails.

Driver's window was going crazy and had come off runners. Got to Toyota at about 5.15 pm so mechanics had left for the day. Carol was really helpful and gently used switch to ease it back to within an inch of top. Then I was booked in for the window control to be replaced this Thursday. Staff are always 100% helpful and very pleasant at Sidcup.

From the first phone call to this company I was happy.
The professionalism of the 6 members of staff I communicated with has been outstanding. Why did I not buy a Toyota years ago!

Jemca Enfield very poor customer service on day of collection of new car. Car wouldn't start and they had to put new battery in. Phone calls weren't made to me as promised. Payment for car hadn't been checked prior to my arrival. Was only given 10 mins for handover due to another client. Was there for 3 hours in total, then sent email of complaint, no compensation offered. Extremely poor customer service on day of collection. Seems all they were concerned about was selling car!

I bought a Toyota Yaris (2017) in June of 2023 from their Sidcup branch. Upon driving the car it had issues, the engine was running rough. I originally thought it was bad petrol, alas it wasn't. I booked the car in for an investigation and resetting the EMU did solve most of the problem but it was still there. There was the possibility this investigation was going to cost £200, however in the end it was free. In addition there was other problems with the car that they fixed, all but one. Anyway after seeing a Youtube video where it was advised that the MAF sensor should be cleaned; I purchased some cleaner and cleaned the sensor. This solved the problem! Why did Jemca not do the same when it went in for the investigation last year? I have emailed them, no answer so far.
As a last word on this car, the car went in for a service and MOT in June 2024, passed and the engine problem disappeared. My conclusion now may be that when I bought the car and was serviced initially, they may have forgot to change the spark plugs, or perhaps a loose plug? Who knows, still unhappy about it. Good side is I now get improved petrol consumption 61mph since I cleaned the MAF sensor.

I had my car serviced and had MOT done. They gave me a report which was NOT good. I was told rear brakes pad and disc were gone and need replace also front brake pad need replaced. I was told I had ONLY 9% brake pads left in front and ONLY 6% left in rear. I took my car to another garage and he told me front brake pads were virtually NEW and rear was only 50% used. I am very disappointed with their service. I would NOT go to JEMCA, Edgware road again.

I had a great experience Mohsin he was a superstar, very helpful person who helped the extra mile. Also, sale manager, James come and introduce himself, and thanks me for choosing the branch and the driver instructor Ismail is so great

It's the second time following a full service that I've been to Jemca location NW9. I was genuinely pleased by the customer service Debbie provided at the desk she was very friendly, polite and Martyn who checked my tyres. Thank you😊