Jemca Toyota Croydon Reviews 189

I emailed a sales enquiry on June 8th and was assured I would receive a response from the sales team. Over a week later...tumbleweed.
If this is the standard of their pre-sales customer service, I dread to think what their after-sales is like!

Jemca Enfield, the sales man I dealt with promised free services for 3 years as had been granted to my father when he had bought his car from the same showroom before. Tried to book car in for service to be told no documentation of that deal. When I complained I was effectively called a liar. The salesman had promised the car would be due for delivery on a certain day. On that day he appeared oblivious to his promise and instead offered other days later that week stating he hadn’t done the paperwork or got the car valeted. No apology!
As soon as they get your cash, customer service goes out of the window! It’s a highly unprofessional and untrustworthy organisation! Buy your car somewhere else!

The worst branch is Edgerware road , don’t trust them they are not honest people , I bought a car from them , hardly get back my deposit after 5 visits the branch , the car with out any mat , after one month they offer me mat but for different car so I refused to accept it ,they don’t give me a one year Toyota recovery ( supposed to be with the date of sale car ) today 19/05/2022 someone calling me that they will send the membership card in 28 days …. Look at this service from Toyota Edgware branch ,
I will not recommend that branch it’s the worst one

Very bad company, extremely unprofessional, unloyal and bad service to clients.

Do NOT use this dealership! They are dishonest, unreliable and have very poor customer service.
After being in desperate need for a car I got a friend to drive me from Sidcup to Croyden to purchase I car that I was interested in.
After test driving and speaking to one of their sales team, Sanjiv Patel, I agreed to purchase a Toyota Auris. I completed the paperwork and paid for the car on the same day. I was told the car was to be ‘prepared’ before I can take it home the following week.
A few days passed and still no response. I called multiple times and each time I called on the status of the car I was told Sanjiv would call me back (they gave me so many excuses; he was with a client, he was in a meeting, he was on training, he wasn’t working that day… just to name a few..) but still did not get a response. After the collection date had arrived I called again but this time stayed on the phone until Sanjiv was available. He told me he needed to look into it… I never got a response.. So I got my friend who took me to the dealership, to enquire about the car from a different number. Sanjiv called back immediately to him and said the car was no longer available. It was sold a few days, to someone else after I had already paid for the car. Sanjiv promised ‘give me one more day and I will find you another car with a better deal’, but as expected he never called me nor my friend.
Another week had passed and I had to ask their management team to get involved. We then asked for a refund for the car and was liaising with Sarim Ali. It’s now been 2 and half weeks since we paid Toyota the money. I’m Still yet to hear from anyone including the complaints manager, Elaine. I still don’t have my money.

I have just been fed a bunch of lies just to delay my money. I am still car-less I can’t take my 2 young children to places they want to go. I am unable to purchase another car as Toyota are holding my money for no reason. This is their fault and Me and my family are having to pay the consequences of their poor processes and dishonesty.

Inderjit Singh

Rubbish Service, go somewhere else for a better service..

Used to take a test-drive , very pleased with customer service , lots of assistants were involved and all seems to be professionals!

Collected car on the 07 Jan 22 after 5pm Jemca Croydon. The very next day, noticed that the wing mirror light wasn't working. Tried to contact the showroom but no answers however, if you select the sales option you do get through to someone, WONDER WHY!!. After few messages left for the sale Person Estella to contact us & emails then, come up the excuses - from "we must have caught the wing mirror with something", "they need to order a bulb", they "need to book a ramp at the service centre" Supposedly a massive company like Jemca, didn't have a bulb in stock. Didn't realised to check the wing mirror you need to take the car on a ramp at the service centre. We finally get the car sorted a week after & it was a lose bulb. The next issue when purchasing the car, it comes with 12 month breakdown cover from AA & we were told by Estella we should receive our AA breakdown membership cover within 4 weeks. After 4 weeks we send an email & were told to wait a bit more. It's now 7 weeks still not received any membership through the post. Another sets of emails, we were then told that we can contact AA ourselves & to quote the car registration number. We did just that & guess what? The car is not registered on AA databases. We were told by AA agent that the Dealership/Salesperson should have registered the car & provide us with a Reference/offer code then we can contact AA to activate the membership. Well done Estella for doing absolutely nothing apart of course for taking our money, earning your commission & tried to sell us lots of Add-ons at exorbitant prices to bump up your commission - from paint protection, to insurance gaps, car dash cam & even car mats. I wonder what would happen if I had a breakdown! Avoid.

Purchased an ex demo Toyota Hilux Invincible X yesterday (21/02/2022)and after negotiations agreed a price and left a £500 deposit to be told an hour later that the car has been loaned to a customer as the customer has a hi ace being repaired and are waiting for the parts to come in ? and when i said thats ok ill (Be fair) wait for the loan to end they then said we are not sure how long the truck will be on loan ! So really your telling me that you have loaned a new truck to a customer and not sure when it will be returned lol .Don't use go somewhere else

Worst customer service I have ever had. Very quick at taking your money but we have now been trying to get a fully refundable deposit back for a month ! They won't return calls and are generally no better than a common theifs !!

We have a van under warranty. The engine is not starting. Jemca have had the van for three weeks and they can’t find the fault. We have not received a courtesy car nor a time frame when the car will be fixed. We can not operate without this van and it is seriously damaging our business. Don’t touch them

They took my car in for a recall at Jemca Edgware Road, the air bags were faulty. While it was there, they checked the whole car and found faults which they then emailed, texted and called me about. Faults that I knew about and had already planned to remedy. To top it off, they took personal items out of my glove box and actually pulled up my driver's mat and stuck it in my boot! A damn cheek, all of it. How dare they?

After 15 years or so of being a Toyota and Jemca customer I have been let down despite being promised a car delivered timely. Following a huge delay already I have been advised that my deposit will be increased in the new year and no one can tell me a delivery date. Resulting in loss of funds and unexpected lease payments. If that was not enough for an abusive phone call with the phone being thrown at me by a very unprofessional sales man at Jemca Edgware called Dev Patel.

Me and my Mrs went to see cars in Jemca Toyota in Bracknell. I'm pleased to say they were very helpful, not only that they were very friendly and focused on the customer's needs too. I'll recommend it to anyone who loves Toyota cars. Please do visit Jemca Toyota Bracknell. Like I said, everyone in the showroom is very friendly. They'll look after you.

Prior to purchasing my Toyota CHR, I had visited and contacted a number of garages. Once I had made contact with Jemca toyota in reading, I was introduced to Byron. I cannot fault the quality of customer service that we received from this young man. In order to be given good customer service we were happy to travel. We organised a test drive at Toyota reading and we traveled from Lincolnshire to do this. When we were introduced to Byron we could tell instantly that he was a genuine salesman. He constantly kept us updated with the progress of the sale and replied to our emails efficiently. I cannot fault the service that he provided and was extremely impressed with him. He is a credit to Jemca toyota reading.

I went to order a new car and I had to wait for 30 mins before I could talk to someone. I managed to place the order through a very rude sales agent after 2 hours. Instead of answering our questions, He was trying to sell a GAP insurance.

It has been a week and I called them many times and they can not confirm whether they placed my order to Toyota or not. They don't respond to the emails either. Very poor service. I wish there was a way to complain to Toyota about this dealership.

Make it feel like once you’ve purchased their obligation is fulfilled, sales great, product (cars) great. Trying to contact or book in for servicing the worse experience. Would use again for purchase but aftercare packages I would source elsewhere

V poor customer service at Jemca edgware road service centre. I chose this place as they supplied our car. It is not convenient for me to get to as it is 30mins drive away but the sales team were great so I thought I’d be loyal to them for the annual service.

I booked in the service after a bit of a wait on the phone and told them about a specific issue with a reverse sensor. They added a note to the booking but didn’t discuss it with me.

Check in was fine. The problems started later in the day. There were the usual upselling attempts by phone which I expected from a major dealer. However, it got to 4pm and I was wondering about the car service. I called and got no answer. Again, and no answer. A third time. Same. It seems they don’t have people answering the phones. Weird.

Eventually, they called me around 4:30 to say it was ready so I went to get it. This is a 50 min journey for me without the car.

I arrived and was directed to one of two queues. A third queue formed next to me. My service agent didn’t even acknowledge my existence and left the desk never to be seen again. The queues on either side of me were attended to but I didn’t have anyone to help me. I was apparently deliberately ignored for 30 mins until I asked the next door service agent who seemed surprised to see me.

Eventually the agent in another queue asked me over. He made a string of excuses about staffing and mumbled an apology. I mentioned the phone problem and he said the same excuses without acknowledging the inconvenience. I mentioned that I just wanted to pay snd leave.

We went through the service invoice snd there was no indication of the sensor repair. I raised this and was told “they didn’t have time”. When I said that I didn’t have time either he didn’t understand. Turns out that the original booking in should have booked in 3hrs labour to remove the rear bumper, as if I should’ve known that!? This was not my fault and they essentially wasted my time because they don’t train their staff to book in service and repairs properly.

I will be finding somewhere else to get that fixed now.

Jemca Work not all it’s cracked up to be - subsequent dealership observed faulty work in excess of £1500 damage and Jemca refused to cover the work to get it fixed - shocking after service , arrogant and rude when dealing with compliants - takeyour money willingly for service plan but that means Jack when they do something wrong

My 2011 Toyota Prius was booked in for a service and MOT at Jemca Edgware Road, on Saturday 27th March. I have been a loyal customer of Jemca for many years, including buying this and my last car at Jemca Enfield. I had a phone call, Saturday early afternoon, from Mikey Dong, senior service advisor to say 'Bad news, your car failed its MOT'.
To cut a long story short the reason was the seat belt buckle (middle of back seat which has never been used) did not reliably work. The MOT expired on 27th, that day. I called a nearby recommended garage, Finchley Park Autos (in desperation). The guy there, Ram, checked the buckle for me and said it just needed some WD40 spray; he sprayed the buckle a few times and assured me it was absolutely fine. (I'd told him when I tried it, it worked 8 times out of 9 and I had two video clips to prove this). I was advised to call Jemca again, ASAP, to rebook the MOT. I took the car back there on Tuesday morning, waited 50 mins. I was then handed an MOT certificate! The problem was that some crumbs and a few truly minute pieces of red plastic inside the area of the seat belt buckle. Why didn't the service mechanics check it worked, then quickly clean it out before it went for its MOT check onsite? They'd taken a photo showing a few crumbs and a few minute pieces of red plastic. The level of upset and stress caused had been compounded by the fact that on Saturday I was told the seat belt buckle part was unavailable as their factory was closed and I'd have to wait TWO MONTHS! I said I cannot have my car off the road for that long. I was advised that maybe another garage might have stock of this item.
When I called Mikey Dong back in the afternoon of 27th and told him the stress caused by his news and how he told me... he did apologise. On a separate note, I was advised by Mikey Dong that I had a 'deep cut' that meant it was advisory to replace a tyre. I had previously taken the car to Kwik-Fit (November), Costco (February) and then on Monday 29th Finchley Park Autos checked this, as I wanted to be sure it was safe. All said it was not a deep cut and that it was definitely not necessary to replace this tyre.
One more issue. I was told that where the catalytic converter had had to be replaced in Nov '20 (as it was stolen). LV arranged for it to be repaired at their recommended garage, Rye Street Motors, whom I'd found to be excellent. I had asked for a Catloc to be fitted by Jemca, which I paid £600 for.
I was told on the 30th March that there was a leak of coolant from this site. Why was this not noticed back in November when they fitted the Catloc?
I have now had to call my car insurance company, LV, and explain this overlooked problem relating to the November claim. I feel that Jemca Edgware Road are not offering the quality of service that might even be considered adequate. I paid for the replacement of brake pads as I was advised to do this. I accept that. However I want a garage that I can truly trust not one that tries to sell me a tyre that has been checked by 3 tyre specialists at different garages who all said it is absolutely safe and fine; where a coolant leak is spotted and I am informed at the time, where I am not told 'Bad news your car has failed its MOT' when it is a problem that they could so easily have quickly and easily rectified. If the car was passed on Tuesday 30th March when all that was done was a quick clean of the seat belt buckle, why couldn't they have done this on the Saturday and saved me a ton of stress? Beware. Do not go to this garage if you can find a decent alternative. This past experience has put me off buying another Toyota Prius in the future.

Update - after some time I heard back from customer services. They have done something to make up for the terrible service. I hope they learn something from what happened with me as detailed above. They have promised to do so...