Jenkinsons Reviews 46

A great sales team behind this company. Just wanted to pass on a massive thank you to Gill Kennedy, Sales Executive - she has been so efficient and helpful with me when I have chased up queries or had order questions. Gill is an asset to your sales team and has delivered a great service on the few occasions I have contacted her! Thank you :)

Actually would leave zero stars if that was an option.
Ordered important stationary over a month ago..just found out it will be nearly another month before becoming available.
A refund also seems to take several days.
Total incompetence and lack of respect for customers.

As a trust we have used Jenkinson's for years and I've been using them within my role for over 4 years now. They respond to queries really quickly and their products are great!
Do want to shout out in particular the lovely Wendy S. in customer services who has gone above and beyond with helping me on a number of occasions and that goes a long way in my books

I have been using Jenkinsons for a while now but this year we have used them spending a substantial sum of money with the organisation for various needs. I had 3 purpose build sound pods and 1 modular office booth built. I was offered multiple site inspections, CAD drawings and multiple edits until I was satisfied with the end design. The fitters completed the job in 3 days and it was a brilliant service all around, could not ask for more. The customer service I received from Jacqui and Wendy was second to none and i would 100% recommend them and Jenkinsons again.

I was thoroughly impressed with Jenkinsons' service throughout the entire process. Obtaining a quote at the start was simple, and they responded promptly to emails, including when customer services efficiently rearranged the delivery due to some minor issues. On delivery day, the two gentlemen were excellent—they called ahead, met outside to be directed to the office where they assembled the equipment, removed all packaging and took it away with them, and were pleasant to talk to. I am very satisfied with everyone involved.

Poor show. Not able to returns boots due to wrong size. Nothing stated in the invoice that this is a non returnable item. The item was only tried on. Even under the 7 day cooling off period they should be obliged to accept returns. Item is in original condition and packaging. Their company policy sucks. Shop elsewhere

We have been using Jenkinsons services for few years now and they are always very helpful. We now have Laura as our Customer Services for placing our orders or any issues, and she has been great, always gives detailed instructions on every step and is prompt on her replies. Laura made the whole process of ordering really smooth for us. Great services always!

Date of experience: 10 March 2025

As a company we order twice a month regularly from Jenkinson's. The items are always high quality and if there is any issues the customer service team are quick to resolve the issues. I primarily deal with Laura Thoms and she always is helpful and pleasant to talk too. She always goes above and beyond to help me with my orders, delivery dates and queries. Laura is a credit to Jenkinson's and makes the experience a real delight.

Wonderful customer service by Laura, who helped us out massively with a last minute order for an event that we were hosting. We have now swapped from our regular stationery suppliers to Jenkinson's -- such friendly, helpful staff.

Service was 5*
Dealing with Laura who went above and beyond. Always offers great customer service and even hand delivered our order when it was delayed and we had a very tight deadline

Buying stuff from them is a massive gamble. They do not accept returns on shoes and the shoes I bought from them didn't fit. They still have the tags and can be sold to some
one else. I literally only tried them on. Jenkinsons however do not accept returns and the only information on this is a tiny symbol. I definitely wouldn't buy from them again.

Communication was excellent, Laura was very helpful, nothing was too much trouble. This was my first time dealing with Jenkinsons and I'm sure it won't be the last.

All the staff I had contact with were very professional, kind and thoughtful. Thank you Laura/Michelle/Tina.

From order, to delivery and fitting (by a very friendly young man called Scott) I have no issues at all and would highly recommend

Excellent service and quality.
Faultless service and quality every time from Jenkinsons. The service and attention to detail from Tracy Jones is exceptional each time we place an order or need advise. Prices are always competitive and as a charity this is very important.

Great reliable service with friendly and helpful staff. Will be using them again

Laura Thoms was extremely helpful in sorting out an order. She was also very professional. She is an asset to the company.

Brilliant customer service! I've spoken to the lovely Laura Thoms from the team on two separate occasions to order some ergonomic chairs and she has always been super friendly, professional and helpful :) thank you Laura!!!

Due to a fault at our end an order hadn’t gone through. Laura at Jenkinsons sorted it for me and arranged early delivery of the items so I can have a desk for the start of term! Excellent service.

Fab so helpful, I 100% recommend companies to look into this company furniture

Tracy Jones: What can I say! She goes above an beyond. Personally delivered boxes to me today to help me pack up 15 years worth of clients paperwork. Tracy has been our rep for many years she is wonderful always returns calls, always cheery and reliable. Thanks Tracy, you're a star!

After months of planning, project new office is nearing completion! The furniture has arrived this week and we would like to say a HUGE thank you to Tracy Jones at Jenkinsons for providing us with fantastic service from start to finish, it's been a pleasure to work with you✨ We'd also like to say thank you to your drivers for a seamless delivery and set up (and also for moving the furniture around several times!) 😆 Lea on behalf of Parry & Evans Ltd