The shoes are amazing. I bought one pair just recently and loved everything about it; shoe style, material and most importantly the comfort. Also, the CS team is amazing, specially Krystal. She was ve... See more
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I've purchased 3 pairs of sneakers - Mr Sacil Beta, Mr Bartok and Mr Bruce Lee slips ons and they are well made and comfortable and have worn well so far - over 1 year now - at least comparable to oth... See more
I've purchased 3 pairs of boots over the years can't wait to try out the casual sneakers.
The store is user-friendly and intuitive to use, offering a wide variety of shoes which can be sorted according to colours, style and lift/height. I have purchases 2 pairs in the last couple of years,... See more
Company replied
Company details
About JENNEN Shoes
Written by the company
Welcome to JENNEN Shoes
Established in 2007, JENNEN Shoes is a Melbourne company that specialises in the design of elevator shoes.
JENNEN Shoes have helped over 150,000 men stand taller, including Hollywood celebrities, Australian politicians, AFL players, basketball players, lawyers, businessmen, police officers, security guards and grooms.
Contact info
Melbourne, Australia
- 03 8103 3063
- hi@jennenshoes.com.au
- jennenshoes.com.au
4.9
Excellent
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible
Terrible customer service...
I had an issue with shoe sizing and my emails went completely unanswered!
I ended up throwing the $190 shoes in the bin because they hurt my calf muscles due to the way the shoe is constructed.
February 19, 2020
Unprompted review
Reply from JENNEN Shoes
Hi Steven,
Thank you for taking the time to review us on Trust Pilot and Google My Business.
Firstly, I'd like to apologise if our team didn't respond to your emails.
We had some issues with our email system around this time last year, which I again, apologise for.
We now have three full-time customer care managers, who handle live chat, phone and email support from 8am till midnight, 7 days a week.
It is normal for our calves to get a workout, especially if you haven't worn elevator shoes before.
I'd suggest a style that offers a lower elevation of 5-6cm to begin with.
I'd like to make it up to you, so if you can please get in touch with our care team via our website, we will do our best to assist.
Thank you again, and have a lovely day.
Jennen.
Very comfortable
Very comfortable, long lasting,beautiful design and fully satisfied!
February 18, 2020
Unprompted review
You Could have some new formal shoes…
You Could have some new formal shoes and cheaper prices if possible
February 18, 2020
Unprompted review
Reply from JENNEN Shoes
Hi Suharto,
Thank you for your review.
We have 25 new styles arriving in a few months, so if you're on our mailing list, you'll be the first to know.
You can also check out our sales collection, which have products marked down by up to 70%.
Here is the link: https://www.jennenshoes.com.au/collections/sale
Thank you again and have a lovely day!
Jennen.
Great customer service and terrific…
Great customer service and terrific shoes
February 18, 2020
Unprompted review
The sold wore out really fast
The sold wore out really fast, like 4 months
February 18, 2020
Unprompted review
Reply from JENNEN Shoes
Hi Andrew,
Thanks so much for your feedback.
If you don't mind contacting our customer care team on our website with your order details, we'll see what we can do to help.
Quality control is very important to us, so if the soles wore out within 4 months, we'd like to know.
Thanks again and have a great day.
Jennen.
Best quality!
February 18, 2020
Unprompted review
As always
As always, from the time of order placed to the delivery the service is first rate thank you.
February 18, 2020
Unprompted review
Great shoes and high quality.
February 18, 2020
Unprompted review
The shoes look really good
The shoes look really good, very great quality. The only problem is that my husband said he was in a lot of pain wearing it a long day. Maybe if the front of the shoes can be raised a bit high as well, then men won't find it painful to wear those heel shoes.
February 18, 2020
Unprompted review
Reply from JENNEN Shoes
Hi Sinbe,
Thank you so much for your feedback.
I'm not sure when your husband purchased our shoes, but our new technology has more padding at the front of the shoes (underneath the toes) so the gradient is not as steep as it used to be.
Generally, if one hasn't worn elevator shoes before, we always recommend a lower elevation of 4-6cm to begin with as it does take a bit of getting used to.
If you'd like to get in contact with our customer care team, we can check his order details and see what we can do or suggest.
Thanks again and have a lovely evening.
Jennen.
Great shoes and even better customer…
Great shoes and even better customer service. I'd highly recommend it to anyone looking for good shoes.
February 18, 2020
Unprompted review
well made ,quality ,comfortable
well made ,quality ,comfortable, great service and after sales
February 18, 2020
Unprompted review
So good
So good, I feel much more confident every times I went out, stand tall , overall I’m so happy, no one notice I wearing hidden high heel shoes from Jennen . Thanks very much
February 18, 2020
Unprompted review
Great service and amazing product and…
Great service and amazing product and local Aussie company🤙
February 18, 2020
Unprompted review
The quality of the shoes has dropped…
The quality of the shoes has dropped from historic purchases; both the upper and the sole are no longer as sturdy and particularly the heels and soles wear much quicker that they used to 18-24 months ago. Not sure what has happened perhaps a change of supplier or they are making to a price instead of a quality.
February 18, 2020
Unprompted review
Reply from JENNEN Shoes
Hi Richard,
Thank you for your very helpful review.
We haven't changed manufacturer since we began our business in 2007.
However, we have made changes to our product based on feedback from our customers.
The biggest complaint we received in the first few years, was that our shoes were too heavy and that the outsoles made loud noises whenever walking. This was mainly due to the thick, wood outsoles.
As a result, our shoes now feature rubber outsoles, which are lightweight and soft when walking.
Having said this, I will make note of this and do our best to improve the quality of our outsoles.
If there's anything else we can help with, please don't hesitate to contact our friendly customer care team.
Thanks Richard.
Jennen.
“Shoes above the rest!”
Always stylish, sturdy, as advertised, on-time and good value!
February 18, 2020
Unprompted review
Nice and unique shoes
Nice styles and unique, very difficult to find elevated shoes elsewhere, only issue is that they are not very comfortable.
February 18, 2020
Unprompted review
Reply from JENNEN Shoes
Hi Jake,
Thank you for your valuable feedback.
I'm not sure when you purchased your last pair of JENNEN Shoes, but I'm happy to inform you that our latest technology features thicker, softer insoles that taper much more gradually to the front, than they used to.
If you'd like to get in touch with our care team on our website, we can look after you.
Just mention this review.
Thank you and have a great day.
Jennen.
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