This might as well be a criminal organization they are very sneaky or incompetent so i registered for the plus and i want to cancel on my Phone but it says no i have to go on the desktop which i do t... See more
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Jenni AI helped me a lot during my online class, as all the topics I needed were readily available, and I could choose the reference format I needed. The staff were so helpful, especially Kate, who... See more
Jenni is fast to respond, great writing, it has so many features, like attaching a PDF and then using the AI chat function to prompt questions. It is always accurate in answering, you can make your an... See more
Using this writing companion helps me through foggy and slow days. Working on this job is nice but daily life is becoming more and more grim. Work with Jenni and it's like talking and working with an... See more
Company details
About Jenni AI
Written by the company
Struggling with research papers or facing writer's block?
Meet Jenni AI, your new research & writing companion. Supercharge your writing with Jenni AI's autocomplete, helping you write 10 times faster with auto in-text citations. Loved by over 5 million academics worldwide, Jenni AI is trusted by top universities and businesses for research and writing.
From essays to research papers, Jenni AI offers powerful features like paraphrasing, source-based generation, and an AI chat assistant. Customize your writing style, manage your research library, and never write alone again.
Contact info
United States
- support@jenni.ai
- jenni.ai
3.8
Great
146 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Great experience
Great experience. Helps me a lot to write my thesis and articles. Thank you.
September 17, 2024
Amazingly helpful!
Jenni AI is fantastic! It really helps me get going with my doctoral papers (I have a hard time starting papers). It gives you great ideas to get your papers and projects rolling. When you are stumped on what to write next, Jenni gives you that little boost.
August 3, 2024
Jenni helps me find articles on magical realism in Latin-American and African literature. My PhD thesis discusses Garcia Marquez's influence on contemporary African literature.
Jenni helps me find articles on the work I am researching thanks to the references. This is essential for my studies. It would have taken a lot of time and effort to find the work myself.
September 25, 2024
Jenni AI is an Awesome Tool
Jenni AI is an awesome tool, helping you to better understand what you're reading, find clarity in key points being made in texts, and allows you to find your own voice when writing assignments and structuring a strong paper for school.
September 20, 2024
Jenni AI was a very helpful platform…
Jenni AI was a very helpful platform for me as a student. It helped me form outlines for papers and assignments I had in university! Would definitely recommend to students !
September 15, 2024
Great for papers and research
My experience was honestly a lot better than I expected. I was initially looking to use Jenni to help build a foundation for my papers but i was actually able to generate many relevant sources and citations for my thesis. By creating a short list of sources to use, it reduced the amount of time I spent on research dramatically and allowed me to focus on the paper itself.
July 20, 2024
Simple and Easy to use, time saver
After a quick and short tutorial thats offered upon sign up, I found it super easy to use and helped a lot throughout my last school term. I was able to use it to condense my papers to be more concise and to the point. Will continue to use it for my school work.
September 7, 2024
SCAM. 0 CUSTOMER SUPPR0T. SYPHONS UR MONEY. AVOID.
THERE IS NO CANCEL BUTTON AND EVEN THOUGH I EXITED AND DELETED THE "TRIAL" I GOT CHARGED MONTHS AFTER USNG THAT USELESS WEBSITE JUST TODAY. ABSOLUTE SCAM, PYRMAID SCHEME OF A WEBSITE THAT DOESN'T WRITE WELL. DO NOT FALL INTO THEIR TRAP AND PAY. THEY HAVE 0 CUSTOMER SUPPORT LINES AVAILABLE SO YOU CAN DISPUTE IT AND THEY SAY THERE NO REFUNDS? EXCUSE ME? WHY WOULD YOU NOT REFUND MONEY YOU TOOK FROM ME WHEN DONT EVEN HAVE A SUBSCRIPTION MAKE IT MAKE SENSE!!!!!!!!!!!!!!
September 12, 2024
Unprompted review
Huge SCAM!!!
Huge SCAM!!!
Stay away from it. Biggest waste of money.
Fraudulent and misleading!
September 7, 2024
Unprompted review
You must paid before can use all tools. Once you paid, you cannot canceled, 30 days refund policy is not working.
Be honest, if customers have to paid for the whole year, just put that amount in the screen.
Must consider 30 days policy.
Old references appeared in citation but with recent year. I already have most all that references before using jenni. So when 2010 appeared as 2024, dissatisfied. I tried again and again. After one day, I asked for refund. But they refused said not refundable. (Yearly 131 euro, while appeared only 13 in the screen)
August 25, 2024
Unprompted review
Jenni Ai was great!
Jenni was great. It helped me a lot by finding relevant sources to cite for my essay.
August 22, 2024
Unprompted review
Reply from Jenni AI
Thank you Francis! We're so glad we were able to help you with your essay. Don't hesitate to get in touch if you ever need anything else!
Jenni is an excellent tool to help you…
Jenni is an excellent tool to help you write, I have used it on several occasions to develop a topic, because with a good prompt it structures the ideas very well in an academic tone, so you can write articles or improve them. The “AskJenni” option (ask the pdf within the library) is excellent because it allows you to have everything in order and you can complement the texts from the multiple questions asked to the pdfs.
August 22, 2024
Unprompted review
Reply from Jenni AI
Hey Josmel!
Thank you so much for your wonderful feedback. It means so much to hear about how our tool is helping academics like yourself. Do feel free to let us know if you ever need any help with anything - or if you have any suggestions for features or improvements - send them our way! We're always interested to hear what our users think would make the product even better! :)
Not worth the money and a scam a the end of the day
I recently tried out Jenni.ai, and honestly, it wasn't the best experience. Somehow, according to their records, I ended up removing a 100% off coupon from my account all by myself, which is odd since I'm not usually in the habit of paying more when I don’t have to.
As for the service, it was pretty lackluster. Like many others have said, it’s probably best to give this one a miss. Overall, I wouldn't recommend Jenni.ai based on what I experienced.
August 5, 2024
Unprompted review
Reply from Jenni AI
Hi Randon,
Thanks for sharing your feedback with us. We're deeply upset that you've had this negative experience with our company. We're here to make it up to you and set things right.
I'm not sure how or why the coupon code was removed from your account—but we don't actually have any 100% off coupon codes. Please share with us where you got this coupon code from.
What I think is likely to have happened—is that you've been given a 100% off coupon code by someone, but the coupon was intended for internal usage, and subsequently, we've deleted that coupon from our database not realizing it would affect you, as it was not intended for real users.
If that's the case, we'd love the opportunity to figure out which coupon code you used (please share your account details in the email we have sent).
We would like to apologise for this, no matter how it has happened—we would never deliberately do something like this. If you can help us understand where we have gone wrong—we will fix it and also reward you for your time in identifying the problem.
Kind regards,
Team Jenni
They do not offer the proper service
They do not offer the proper service, you can not unsubscribe it and they never reply you, you can not even send an email to them successfully. But when you tell the bank to have the money back, they can offer the proof that you never asked for canceling the service, what a Horrible company!
July 24, 2024
Unprompted review
Reply from Jenni AI
Hi Jade,
I want to deeply apologise for any stress we have caused you on this matter. Let's get this resolved.
I've requested additional information on the details of your account via Trust pilot's secure feature.
Please share this with us - and our senior members of the team will personally look into it for you.
This kind of hiccup is not acceptable, and if you can please help us identify how/why this went wrong, we would be incredibly grateful, and you can rest assured that if we have neglected you as a valued customer or anything remotely close to that - it will be rectified, and your valuable time will be compensated.
Their chat (not the actual main…
Their chat (not the actual main function) has been good for paraphrasing which is what I use it for. But for the past week they have been doing an update and it writes slower than my grandma on a keyboard … so save your money.
July 22, 2024
Unprompted review
Reply from Jenni AI
Hi Kunde,
Thanks so much for taking the time to give us a review! We're glad that you're making good use of our chat function.
It's incredibly concerning to hear that you've been experiencing performance issues in the last week or so. Has this issue continued?
I've requested access to your account details, please provide them, and we will do a thorough review to identify all problems that might be causing this issue.
Your feedback is incredibly important to us and helps us maintain a product that is worthy of your time and money. If your feedback contributes to us finding and fixing a bug or performance issue, I can assure you, we will make amends with you for the lost time.
Literally the worst scam in academic…
Literally the worst scam in academic history. The free trial is 150 words to ‘seduce’ the consumer and after you pay and you can get more words you can see that it lags and basically fails as a ‘robot’. You can buy it for a month, but as usual scammers do, without asking they turn it into a subscription without permission
July 19, 2024
Unprompted review
Reply from Jenni AI
Hi Marina,
Your review is very concerning for us. We are dedicated to providing a high-quality experience for our users, and from your frustrated words, it's apparent that in this instance we have fallen short.
We are consistently updating our product and rolling out new features. It's possible that while you were testing out our product, you unfortunately got a bugged version of the software.
I've requested information about your account via Trust Pilot's secure feature, please provide the details if you have the time.
This is not the experience that we expect to provide for our users, and something is seriously wrong. Please allow us to investigate your account and if we find anything that may have degraded your experience, we will fix it and ensure that you get enough time on premium to try the product in its true form, free of charge.
Additionally, we are very clear that we are a subscription product, however if you were not aware, it's possible we've not made it clear enough. If there is anywhere on our site that insinuates it is not a monthly subscription, please let us know and we will fix it immediately.
I wish i could’ve given less stars
I wish i could’ve given less stars. Their is no option to cancel your subscription, no one answers your email so please do not subscribe. It is a scam!!! There should be an easy way to cancel subscription anytime you want. I’m so disappointed!! Please do not subscribe guys.
May 20, 2024
Unprompted review
Reply from Jenni AI
Hi Sihman,
I am incredibly sorry that you've had this negative experience. This is not acceptable and I will ensure that we rectify this problem.
I've requested information on your account via Trust Pilot's secure system. Please provide the account details so that I can review everything and ensure this problem will not happen again to you or any other user.
You should be able to cancel easily from the billing menu. You can access it via Profile -> Billing -> Press the cancel button
If for some reason this did not work for you - I will investigate it to ensure there are no issues.
Additionally, if you did not receive a reply to an email you sent this - this is also not acceptable and I will ensure this does not happen again. Please do share your email so that we can investigate things further.
In exchange for sharing your valuable experience and sharing account details so we can explore it further, I would be happy to ensure you are compensated for your time.
One star is just more than enough…
One star is just more than enough because all the paid people who did marketing to Jenni ai. They are scamming us since it is useless. It repeats the same sentences and also stick with the same reference with the whole literature and I couldn't get any useful paragraph so save your money and use chatGPT. Just disappointed experience.
April 7, 2024
Unprompted review
Reply from Jenni AI
Hi Moe,
I'm really sorry to hear about your negative experience with us. This is really not what we want. We pride ourselves on making a genuinely useful product that provides a more tailored, specialized experience than products like ChatGPT.
It sounds like in this instance we have fallen short of that. And I want you to know that we take any and all feedback on board.
I've requested further account details via Trust Pilot's secure feature. Please share those.
We will look into your account and make sure any bugs that may have been affecting the output of your generations are resolved.
Once that is done, I'd like to offer you a free use period so that you can try Jenni at it's best.
Additionally, please do be aware that Jenni learns as you write. When you first start writing a document, the generations may not be as tailored or well written. After you've written a few paragraphs, Jenni learns what your writing style is like and what topic you are writing about, and starts to provide suggestions that are much more specific.
Please do share your account details when you have a moment, and I'd love to have the opportunity to remedy this situation and make sure Jenni is a useful part of your academic arsenal going forward.
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