The set arrived and looked nice. But when I put on the top, the side wasn't stitched. Looking at the top, I felt the workmanship was poor and was disappointed. The jacket and pants look and fit nicely... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
Company replied
Ordered the trousers mostly for work, but I’ve ended up wearing them on casual days too. They don’t squeeze at the waist and the fabric falls nicely. I also liked that they didn’t come out wrinkled fr... See more
Company replied
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almo... See more
Company replied
Company details
Written by the company
At Jennifer & John Charleston, we believe clothing is more than fabric — it’s an extension of who you are. Every piece you wear tells a story, and our goal is to help you tell yours with authenticity, confidence, and ease. Founded on the idea that fashion should never feel forced, Jennifer & John Charleston curates collections that celebrate individuality and timeless beauty. From everyday staples to statement pieces, our clothing is designed to move with you — through city streets, quiet mornings, barefoot sunsets, and unforgettable evenings. We don’t chase fleeting trends; instead, we focus on creating garments that feel as good as they look, season after season.
Contact info
United States
- jenniferjohn-charleston.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I wish I could give them a zero star…
I wish I could give them a zero star review. DO NOT order from this company. If it doesn't fit, you have to pay to return it to China AND they deduct 15% from your refund for a restocking fee. This is a HORRIBLE company, and I hope they go out of business.
June 19, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and understand how frustrated and disappointed you feel. We regret that the fit of the item and the return process did not meet your expectations. Customer feedback is important to us, and we take concerns regarding returns and refunds seriously.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
I've been very satisfied with the 2…
I've been very satisfied with the 2 orders I received. Good quality products. Delivery took over 3 weeks, but I will remember to order a month before I need something. Prompt customer service response.
June 15, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your thoughtful review and continued support! We're delighted to hear that you've been satisfied with both of your orders and that you found the product quality and customer service to be positive. We appreciate your patience regarding the delivery time and are grateful for your understanding. We look forward to serving you again in the future!
Kind regards,
The Jennifer-John Team
Horrible cheap, flimsy material
The material in the dress I ordered is horrible. It is so thin, you can see through it if the light shines. It is flimsy, yet stretchy and very uneven in the sewing. Terrible quality. In addition, this company is NOT based in Charleston, but somewhere in Asia so if you try and return anything, you have to pay for the shipping to Asia PLUS a 15% restocking fee. DO NOT BUY FROM THIS COMPANY.
June 1, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the dress did not meet your expectations and that you were disappointed with both the material and overall quality. We understand how frustrating it is to receive an item that differs from what you anticipated, especially when concerns about returns add to the experience. Your feedback regarding the fabric, craftsmanship, and return process is important to us and will be carefully reviewed.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Everything about the order felt easy
Everything about the order felt easy. No confusing checkout process, no delays, and the item arrived exactly when it said it would.
May 23, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback! We're delighted to hear that your entire ordering experience was smooth and hassle-free, from checkout to delivery. Providing a simple shopping process and reliable service is very important to us, so it's great to know we met your expectations. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
Can’t wait for my cute sardine dress to…
Can’t wait for my cute sardine dress to arrive!!
June 15, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful review. We're so excited to hear that you're looking forward to receiving your cute sardine dress. We truly appreciate your support and are delighted that you found something you love in our collection. We hope it arrives soon and that you absolutely adore it when it does.
Kind regards,
The Jennifer-John Team
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your lovely review. We're delighted to hear that you found the ordering process easy and enjoyed our selection of clothing. Our team works hard to offer stylish options and a smooth shopping experience, so your feedback means a lot to us. We truly appreciate your support and hope you love your new items.
Kind regards,
The Jennifer-John Team
Your site is easy to maneuver!!!
Your site is easy to maneuver!!!
Your prices are straightforward!
June 18, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your kind feedback. We're delighted to hear that you found our website easy to navigate and our pricing clear and straightforward. We strive to make shopping simple and enjoyable for our customers. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
Amazing shirt!
June 8, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful review. We're thrilled to hear that you love your shirt and that it made such a great impression. Your support means a lot to us, and we're delighted that you're happy with your purchase. We look forward to serving you again soon.
Kind regards,
The Jennifer-John Team
I love their quality of fabric a lot.
June 4, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review. We're delighted to hear that you love the quality of our fabrics. We take great care in selecting materials that are both comfortable and stylish, so it's wonderful to know that it has made a positive impression. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
My experience with my purchase was…
My experience with my purchase was stellar. The company was in constant communication throughout the process. Shipping took longer than I expected, and the shoe color was a little different than anticipated, but I absolutely love them!
June 15, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that your overall experience was stellar and that you appreciated the communication from our team throughout the process. We understand that shipping time and color variations can sometimes differ from expectations, and we truly appreciate your understanding. Most importantly, we're thrilled to hear that you absolutely love your shoes!
Kind regards,
The Jennifer-John Team
Horrible quality sandals.
Horrible quality sandals.
Can't wear them. To ship back is way too expensive.
Not recommended!!!
June 1, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the sandals did not meet your expectations and that you were disappointed with their quality. We understand how frustrating it is to receive an item that you cannot use, especially when return shipping costs are a concern. Your feedback is important to us, and we regret that your experience has left you feeling dissatisfied.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Reply from Jennifer & John Charleston
Hi,
Thank you for your kind review! We're delighted to hear that you're happy with the quality of our products and the value we offer. Providing stylish, quality items at great prices is something we strive for every day. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
Easy to search website
Easy to search website. Beautiful selection. Great quality
June 16, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you found our website easy to navigate and enjoyed our selection of products. It's especially rewarding to know that our quality has made a positive impression on you. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
It was easy to place my order and to…
It was easy to place my order and to add my discount code.
June 15, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your lovely review! We're pleased to hear that placing your order was simple and that you were able to apply your discount code without any trouble. We work hard to make the shopping experience as smooth and convenient as possible. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
The Jennifer-John Team
Style and Staying Cool in Hot Weather
The ordering experience was rewarding by locating designs meeting expectations
June 16, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your kind feedback! We're delighted to hear that you found designs that met your expectations and enjoyed the ordering experience. Our goal is to offer a selection of styles our customers love, and it's wonderful to know we helped you find what you were looking for. We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
The Jennifer-John Team
Building a trustworthy business online!
The expediency to get their product to the customer. Building their business on trust. When you're honest with your customer and doing what you say, you can do, they'll be coming back and buying more. These are trustworthy people.
June 14, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind words and support! We truly appreciate your recognition of the values we strive to uphold, including trust, honesty, and delivering on our promises. Building lasting relationships with our customers is incredibly important to us, and we're grateful for your confidence in our team. We look forward to serving you again in the future.
Kind regards,
The Jennifer-John Team
Appeared to be some great…Cheaply made
Found what appear to be some great summer slip-ons, good for walking and easy to get into and out of. Looking forward to prompt delivery (I hope!). Do wish I could have read customer reviews of the specific product I bought!
Also wondering hwy returns must be made to China when you list this address on your website:8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA
Makes returns almost impossible, especially when you add a re-socking fee. Do understand that I hope the fit will be perfect but I don't like the misrepresentation.
Just received the shoes, too late for my travel. Very cheaply made, anything but orthopedic! Very disappointed!
June 13, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your thoughtful review! We're delighted to hear that you found a pair of summer slip-ons that look like a great fit for your needs. We appreciate your feedback regarding product-specific reviews, as customer insights are valuable when making a purchase decision. We hope your order arrives quickly and that you enjoy your new shoes for many comfortable walks ahead!
Kind regards,
The Jennifer-John Team
I ordered 2 pairs of shoes
I ordered 2 pairs of shoes, size 6. They sent me a size bigger for both pairs, and when I tried to return them, it turned out that I have to pay shipping back to the Asia warehouse, and I get a restocking fee charged, which is 15% of the price. DO NOT BUY FROM THIS COMPANY. The shoes are not like the ones in the picture either. They look very cheap, and they cost me 45 dollars each pair. But they look like a $15 pair of shoes.
June 15, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that you received shoes that did not meet your expectations and that the sizing issue added to your frustration. We understand how disappointing it is when products differ from what was expected and when the return process feels difficult. Your feedback regarding sizing, product quality, and return-related concerns is important to us and will be reviewed by our team.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
The on-line site was very easy to use
The on-line site was very easy to use, and the photos of the product were excellent. The products all seem to be of high-quality and at a reasonable price. I plan to continue to shop at this site!
June 15, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback! We're delighted to hear that you found our website easy to use and that the product photos and pricing met your expectations. Your confidence in our products means a great deal to us, and we truly appreciate your support. We look forward to serving you again and hope you continue to enjoy shopping with us.
Kind regards,
The Jennifer-John Team
Do not purchase from this company
Do not purchase from this establishment. It is all a scam with poor quality merchandise. They advertise like they are a US company and returns are hassle free. Nothing could be farther than the truth. Like others, they offered me a 10% refund ( how will i know they will do that?) because it is soooo expensive to send back. I didn't know I was purchasing from CHINA.. It is completely fraudulent language on their site. POOR quality and non existent customer service.
June 8, 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and the disappointment caused by the quality of the items and the return process. We understand your frustration and regret that our service did not meet your expectations. Customer satisfaction is very important to us, and we take concerns regarding product quality, communication, and policy transparency seriously.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
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