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Rated 5 out of 5 stars

I have shopped with Jepsons a few times o line & their service has always been excellent. They keep you well informed regarding the delivery. The packaging is always top notch with everything wra... See more

Rated 5 out of 5 stars

Unbeatable sale prices on top quality shoes and clothing. Very good website and easy ordering process. Most of all the friendly service provided in a comfortable shop environment. My absolute favou... See more

Rated 5 out of 5 stars

Jepsons is one of the few businesses in England who offer great prices and service throughout the UK. No rip-off delivery costs because of your postcode. They also stock some of my favourite clothin... See more

Rated 5 out of 5 stars

Barbour Sidlaw XL in Palm Green. Perfect fit and fantastic material with a little stretch. My new favourite Barbour. Jepsons where great. Best price, good comms, well packaged and quick delivery. I c... See more

Company details

  1. Clothing Store
  2. Clothing Alteration Service
  3. Fashion Accessories Store
  4. Shoe Store
  5. Tuxedo Shop
  6. Women's Clothing Store

Written by the company

Clothing store and Tailors for men and women established in 1955


Contact info

4.9

Excellent

TrustScore 5 out of 5

335 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ugg sweat top

I love buying at Jepsons, l usually go into tge shop in Nantwich they always have lovely things. I bought the Ugg top on line, it's really nice but would have liked the next size

November 8, 2023
Rated 5 out of 5 stars

Excellent Service

My order was slightly delayed due to a clerical error but with thirty minutes of contacting customer services I received a phone call telling me my item would be with the next day. The sliders have just arrived and I am delighted. Will definitely use this company in the future. Thank you

October 21, 2023
Unprompted review
Jepsons logo

Reply from Jepsons

We do apologise again for the delay. I'm glad you're happy with the sliders and thank you for the kind review!

Rated 3 out of 5 stars

I ordered some items advertised as in…

I ordered some items advertised as in stock and wasn't there.

October 6, 2023
Jepsons logo

Reply from Jepsons

We're very sorry for the stock issue. This does happen from time to time due to system errors or theft from our store. Unfortunately it doesn't become evident that the stock is missing until the item is purchased.

Rated 5 out of 5 stars

Great service

Great fast service arrived on time. My ugg ultra mini clear are lovely. I would recommend. Thank you so much Jepsons

October 2, 2023
Rated 1 out of 5 stars

Item was out of stock wasn’t offered an…

Item was out of stock wasn’t offered an alternative my money didn’t get paid back for days very disappointing should have check stock before taking my money

September 29, 2023
Jepsons logo

Reply from Jepsons

We can only apologise again for the stock error. This can be due to a number of reasons, from system errors to theft from our store. Unfortunately stock errors often do not become apparent to us until the missing item is purchased. We did however cancel the order immediately and contact you to explain and apologise, and I'm sorry we didn't have anything similar to offer you as an alternative. Like we explained, we do not take your money. When you make an online purchase, you make the payment which is then handled by the bank, card issuer or PayPal etc. Payment for a cancelled order doesn't reach us and would usually be returned to you very quickly.

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