JetBlue Airways Reviews 1,142

Jet Blue cancelled my flight and didn't bother to rebook me on another flight, even though their cancellation email said they would.

I called and messaged them immediately after receiving their cancellation email anyways, and was place on hold for 4 (!) hours on both communications. The rep I spoke with said she couldn't rebook me for another 3 days. She also falsely claimed the company sent an email asking me to rebook my flight in advance, which never happened. In fact - they sent me an email saying to monitor my flight status (which I did, and the status was fine) and asked me NOT to contact them.

I ended up booking a flight with another airline, which cost me three times as much because it was so last minute.

JetBlue changed my flight from a 2:30pm departure time to a 6:00am departure time. That is a significant difference. The email says you can change flights without fee or fare difference. Yet, when you go to do so, the website either gives you an error code or does not apply the fare change waiver.

Try contacting customer service? What a joke. The chat is useless. The wait to talk to a human being is over 2 hours.

My partner and I traveled with JetBlue from New York to New Orleans with a layover in Boston, and this was by far one of the worst travel experiences we have ever had.

At the gate, our carry-on bags were taken from us and checked into the hold, supposedly due to lack of space. Upon arrival in New Orleans, neither of our bags showed up. At the baggage service desk, we were told that our luggage had been left behind in Boston because no one bothered to scan it. We were not the only passengers affected, which already says a lot about JetBlue’s level of incompetence.

We then had to wait FOUR DAYS to get our bags back. No clear communication, no tracking, no delivery window — absolutely nothing. We were completely left in the dark during our stay.

To make things even worse, on December 25th at 10:40 PM, a delivery driver suddenly knocked on our door, waking everyone up. No prior notice. No apology. No explanation. He left before we even had time to speak to him.

When we finally inspected the luggage, we discovered that one suitcase was broken beyond use — one wheel was completely missing.

What makes this situation even more frustrating is that after reading numerous similar reviews, it is clear that JetBlue consistently ignores customer complaints. Nothing seems to be taken into consideration, which clearly shows that this airline does not care about its customers and has absolutely no respect for them.

Between the baggage mishandling, the four-day delay, the shocking lack of communication, and the damaged luggage, this experience was unacceptable from start to finish. JetBlue showed zero accountability, zero respect, and zero professionalism.

I would never recommend JetBlue to anyone and will think twice before ever flying with this airline again.

Jetblue sold me a flightfor my entire family, 2 weeks after changed their flight times and is now refusing to issue me a refund. I understand it’s legal for airlines to change their departure times but 4 months before the departure you should be able to issue a refund if you changed the terms of our agreement. Its ok, I’ll be out of 3k, I’ll lose on my end but I’ll never flight jetblue and have become a advocate against jetblue for life.

Traveling from Boston to Florida Dec 2025. Flight is more than 2.5 hrs delayed. Still stuck at the runway. When I asked the crew, they had no idea how much longer it is going to be or what the issue was. Horrible service, people are getting nauseous in flight and it’s a stinking mess!! Don’t fly JetBlue!

Probably the worst Airline I have ever flown with. Absolutely no support when your flight gets delayed by 8 hours, and you miss your connection. I got stuck in the airport for over 20 hours, eventually all the staff just left...

We took the JetBlue from JFK to Vancouver in July, the experience was horrible, my husband was on edge due to hours of delay on the runway, poor food service and etc. On the way back, hours of delay again in the Vancouver airport then found our luggage was damaged when we landed. There are no agents in both airports, poor services, never again flying with them! The only reason that I booked with JetBlue was because it was the only airline that flew direct from NY to Vancouver.

JetBlue has been one of the most deceptive and frustrating airlines I’ve ever dealt with. Flights are canceled with little to no meaningful support afterward, and when problems arise, their systems seem to completely fall apart. Online services frequently don’t work on a computer, making it nearly impossible to rebook, manage flights, or get help when you actually need it.
At the airport, the lack of staff is glaring. Long lines, unanswered questions, and no one taking accountability. JetBlue makes promises about customer care and reliability that they simply do not deliver on in real life.
Customer service is by far the worst part of the experience. Representatives are rude, dismissive, and unprofessional—I’ve experienced yelling, being talked over, and even calls being abruptly ended. Instead of helping, they make stressful situations far worse.
The flight experience itself isn’t any better. The crews often appear young and inexperienced, and many staff members come across as mean or irritated rather than helpful or reassuring. When you’re already dealing with delays or cancellations, that attitude makes a bad situation unbearable.
JetBlue markets itself as a customer-friendly airline, but in reality it’s misleading, unreliable, and poorly managed. I would not recommend flying with them unless you’re prepared for cancellations, broken systems, and disrespectful treatment.

We had delays on both flights on our family vacation. We were hoping to have time away as a family to celebrate my father in laws birthday and retirement. The vacation was cut short because we did not reach there when expected. The flight home was also delayed less than an hour before we got to the airport. We arrived home much later than we wanted which was awful for the people that had work the next day.

I flew JetBlue return from London to JFK and came away pleasantly surprised. This is economy travel done properly.

The standout for me was comfort in standard economy. The legroom is genuinely good, noticeably better than all their transatlantic competitors. You don’t feel folded into your seat, and for once “economy” doesn’t mean immediate regret.

Although nothing is served hot, food quality was another win. Fresh, decent ingredients, nicely presented a big contrast to the ultra-processed goo we're palmed off with on BA, AA, United etc.

JetBlue’s tech is also excellent. The free in-flight Wi-Fi actually works well, and the app provides timely, genuinely useful notifications such as clear go-to-gate prompts, which feel well thought out rather than noisy or pointless.

The cabin crew deserve special praise. Exceptionally friendly, calm, and professional, with a genuinely diverse team that gave the whole flight a relaxed, welcoming feel. Service felt human rather than scripted.

There are a couple of downsides worth mentioning. Because JetBlue uses narrow-body A320s on this route you do feel turbulence more than you would on a larger wide-body plane. Noticeably more movement.

Also, a warning to fellow travellers: the paid priority security at JFK was a waste of money on this occasion. It was no faster than the standard line, so save your cash.

Overall though, this was a very positive experience. Comfortable seats, good food, excellent crew, and a generally well-run operation. JetBlue has clearly put thought into making economy travel tolerable - even enjoyable. They are now my go-to choice for London_JFK. Unfortunately others have noticed and so you typically have to pay more.

The worst attitude from flight attendants (JetBlue flight 312 on Dec 2 from ORD to BOS) and worst customer service support after baggage claim broke a wine bottle and damaged other wine labels and suitcase. Refused to meet me halfway on any support or accountability.

I booked a ticket with JETBLUE airways to JFK on October 17. Flight got cancelled due to mechanical error and told us that we’ll be compensated. Ever since they’ve been delaying and lying about the my case still under investigation and now today, I don’t qualify for anything after incurring cost on the day of my original flight due to their incompetence mechanically. I will never use this airline again.. Liars, untrustworthy and rude. Last customer service rep just hung up on me. Yuck as far as airlines go..

Now I know why it is called Jet 'Blue'. Because that is how you feel when you book/fly/have to deal with them!
What a failed outfit - to avoid a stronger term, which would beg the question why they are not in jail, at least have their licence revoked.
What a hopeless, if not better called 'rip-off' company.
Try to get a meaningful response. Or better still, don't! To avoid aggravation.
Getting into the frequent flyer account? For get it! Although it remembers your details, i.e. who you are, but doesn't mean it let's you log in.
And paying for a reclining seat? What do you call reclining? move a couple of inched back? Yep, you got it. That's us!!
Oh, spare us these operators and just cancel their operating licence. But what do you expect from the US of A these days, if you know what I mean!?

Im pretty sure they are canceling payments for pre books bags and seats to force you to pay more upon check in. I had a seat booked, I attempted to pay for a checked bag via the app, the payment didn’t go through so i attempted to book it again. It then said I had 2 bags and there were 2 charges pending on my card. I did their live chat to sort it out and they told me that I couldn’t take checked bags off the reservation… i tried to explain the situation and they said that neither charge had gone through. They said they would email me a form to fill out with my credit card info to book the checked bag. It was very strange and took 1.5 hours with the wait time. They apparently neglected to mention that for some reason the seat that was showing on my flight, the one i had selected and thought I had paid for on booking was not actually paid for. I did not discover that my seat was not available until check in the day before when it asked me to pay 4x more for the seat. I had no emails about any of these payments, no confirmations, no indication that the seat or bags hadn’t gone through. Customer service claimed i was notified and i checked through everything, I was not. I just noticed the bags because I had two charges on my card and thought it was duplicate. I did the live chat with customer service after waiting another 1.5 hours and they were not at all helpful. I paid for the new seat and still received no confirmations or declinations… i requested a receipt online and the emailed receipt for my flight did not show the seat payment, so I waited on hold again to verify that my seat was actually paid for. They then verified it for me. This has been an absolute ordeal. My card was obviously receiving the requests, I have a chase sapphire card and it’s never had any problems. I know the seat i booked with the flight was on my account when I checked a few days prior to make sure the flight was still okay as I had not received any emails about it. I think it’s a racket. I think it’s intentional and that they think they can charge people extra and get away with it.

BAD. So bad. Flight to JFK was supposed to take off at 7:45pm. Was delayed to 8:30pm. Then 9. Then 10. Finally takes off at 10:20. We land. Can’t taxi to the gate because another plane is using it; pilot says we’ll need to wait 10 minutes. 15 passes. Pilot comes back on to let us know there’s a “software problem” and it’ll be another 20 minutes. Disorganized, terrible communication, logistics are shit.

If I could give negative stars, I would. Two days after Thanksgiving, they decide to DO A SOFTWARE UPDATE?!?! Fl I got was canceled, they jerked me around, then put me on a flight that got delayed SIX hours. When I went back for help they basically bullied me and were disgustingly rude. Lady told me to 'stay cold'. Seriously. They do not give a single crap about you or your 'experience ' (if you can call it that). NEVER AGAIN.

I flew JetBlue on Flight B6 2795 from Fort Lauderdale (FLL) to Cancun (CUN) on October 5, 2025, and the experience was a total disaster. Over halfway into our flight, the captain informed us that we needed to turn around and head back to Fort Lauderdale because there was a brief glitch in the datastream. The captain said it was probably nothing serious, but JetBlue decided if a part needed replaced it was easier for JetBlue to address in the U.S. They didn't care that it inconvenienced a couple hundred people, most of whom were probably going on vacation.

At the gate, we were told we'd receive a $75 credit, valid for a year. Instead, we ended up with a $50 credit, good for just 6 months. After a long delay, we were put on another flight — which then had issues of its own. We were stuck on the tarmac for over an hour in a hot, uncomfortable plane. There was a baby crying, and it felt like we were left in a sauna. A parent wanted to take the baby off the plane, but wasn't allowed — yet it's illegal to leave a baby in a hot car, so why is it okay on a plane?

Eventually, they let us off the plane to fix the problem. After boarding a third time, we finally made it to Cancun, over 6.5 hours late. Naturally, we missed our free shuttle provided by the resort. That set us back $100 for a taxi!

JetBlue gave us $12 meal vouchers, which could only be used on the day of the flight (October 5th). $12 doesn’t even cover a meal at the airport. Plus, the voucher system was a mess. I tied my credit card to the voucher, but never received the promised credit.

When I called customer service after returning home, they showed no sympathy and didn’t offer any other compensation. I asked to speak with a manager, and the agent said they didn't have a manager.

Bottom line: I will never fly JetBlue again. I'd rather take a boat across the ocean than deal with this airline again.

Still waiting in Austin, TX—1 hour before boarding—for someone to check us in. We arrived as recommended so we could also grab food before the flight. Now, less than an hour before boarding, not a single person is here to check anyone in. A sign said someone would be here 2 hours before the flight, and we’re now 23 minutes past that time, with lines of confused passengers.

There’s nowhere to just drop your bags and go. This is absolutely disgusting—wasting everyone’s time like this is unacceptable. The indecency and disorganization are unmatched. I would choose another airline unless you want to waste time, go hungry in line, and barely make it through security.

Everyone in line is talking about how terrible this experience is. JetBlue—be better.

Sincerely,
Stuck in line in Austin, TX

I've been flying JetBlue for almost two decades at this point. I was a Healthcare Hero during the pandemic and had the opportunity to fly one on one of the first JFK to LHR flights. It's a NY Airline, so I'd love to represent my home state.

Today was the final straw. JetBlue is no longer an airline that cares about having the best quality customer experience. I'll keep it brief, but there have been multiple instances here flights have been cancelled or delayed, with no level of customer appreciation or support. If JetBlue wants to ascend from budget airline, or be the game changer in the space, then they simply need to do better.

In summation, if you're looking for a frontier or spirit level quality of flight masked as a "budget plus" experience, then continue to fly JetBlue.

If you're looking for a solid USA based airline, look anywhere within the ranks of Delta, American Airlines, or United AIrlines. At least they're more established, and their customer service is worth the price of admission.

Booking a JetBlue flight online was easy. The flight from West Palm Beach to New York JFK was affordable, the flight information was delivered on time and the flight went well in every way - I am satisfied with the service I received for the price I paid.