Jetstar Reviews 1,363

flight keeps getting bloody delayed😭🙏 might aswell cancel it at this point💔

Our flight from Auckland to Queenstown was cancelled and I have lodge out of pocket reimbursement, It's over 2 months now and no response has been received from Customer Care team. Pathetic customer service

It really put me off was that they offerred flight to depart from geelong (AVA) when i still in Mel (TUL), and not transport offered. I have pay expense from my own pocket.

They cancelled my flight yesterday, and rebook me on sencond early morning. When i return in the early morning, told me my flight cancelled. And told me more flight will be depart from AVA geelong. But i have to find my own way to that airport. All cost by myslef.

I refused, and tried to book me in one of the flight in the afternoon.

My sugguestion was, if you have enough money. Please dont get JETSTAR.

I was very impressed with Jet Star!
Check in on line was easy and the 7 kg on board luggage was adequate for my 4 day trip.
The staff were all helpful and professional with safety
Information on-board. The A320 -200 jet plane was just beautiful very quiet and fast
40 minutes from Wellington to Christchurch!
I highly recommend flying with them.
Well done team Jet star 🌟

So I’ve been travelling from Nashville back to Brisbane, Australia after the Christmas break and I brought a guitar with me. I had gone domestic from Nashville to LA while taking my guitar on board as hand luggage an I did the same from LA to Sydney without any problems, but when I tried to do so on our final leg from Sydney to Brisbane I was forced to put it in the cargo hold. It was a really meaningful guitar to me and I hope there’s no damage

Unpleasant and concerning experience on Jetstar flight JQ048 from Seoul to Sydney on 29 December.

My companion and I were seated next to a family travelling with a young child. Near the end of the flight, the child suddenly became unwell and vomited in the aisle, with some splashing onto my companion’s jacket. This created a very unhygienic and distressing situation.

The cabin crew promptly assisted the child and her family, returning several times to check on her wellbeing and providing water and food, which we acknowledge. However, when we requested to move to another unoccupied seat reserved for cabin crew, the initial response was unfriendly and unwilling. We were only reluctantly allowed to move.

After relocating, one crew member questioned us bluntly about why we were sitting there, and only stopped after another crew member explained the situation. No apology was offered, no tissues were provided, and my companion was never asked if he needed assistance despite his clothing being soiled.

Toward the end of the flight, other members of the same family moved into our vacated seats without being questioned by the crew. This inconsistency in treatment was disappointing and difficult to understand.

I appreciate that unexpected medical incidents can occur in-flight, but the lack of empathy, courtesy, and consistent customer care shown to affected passengers fell well short of reasonable expectations.

“Don’t let you pay for extra luggage at the website because of “errors” several times.” Tells you at the airport: “Oh its tripple the online-price at the airport”
Scumbag Jetstar

I experienced a serious issue with Jetstar regarding online check-in being blocked due to a name mismatch on a third-party booking.

Jetstar support repeatedly stated that:
• Name corrections for third-party bookings must be handled by the booking provider
• At the same time, they suggested resolving the issue at the airport, without being able to confirm exact costs, warning instead of potentially “substantial fare differences”

This left me in an impossible position:
• The booking provider refused to act
• Jetstar would not take ownership
• The passenger bears all financial and boarding risk

There was no clear, consistent process, no written guarantee, and no concrete fee information — only vague statements that expose passengers to unpredictable costs.

For an international airline, this lack of coordination and accountability is unacceptable.

Turned up to the airport to drop off bags for my two children who were travelling domestically. We had already checked in online and simply needed to do a bag drop. At the counter, staff refused to proceed without photo ID.

These are children — they don’t have driver’s licences, and for a single domestic flight we do not normally carry passports. There was absolutely no flexibility, no empathy, and the staff were grumpy and rude throughout the interaction.

Thankfully, after a stressful scramble, we managed to ring home and have photos of passports sent, but this should never have been necessary. Afterward, I carefully checked all email communication and booking information, and there is nothing clearly stated about a photo ID requirement just to drop bags or board.

The whole experience was unpleasant, stressful, and left a very bad taste. This was our first time flying Jetstar in years after a bad experience over 10 years ago, and sadly nothing has changed.

Disgusting service. Never again.

I am very disappointed in this gym as we speak they gave me the first 6weeks free right but it wasn't at all .false advertisement, I was still paying them within those 6 weeks , but within that one week I wanted to pull out here's this gym still taking money from my account and I have proof they have . I wanted to cancel the week I signed up but they still continued to take money out without my consent now I have stopped payments on the 2nd week but it was to late they already took it but the thing is I didnt get tags or a digital one now they have hit me with a $988 debt from debit success thats not right under the 12 months contract I was allowed to cancel within 2weeks but they said 6 weeks free right it wasn't I was paying the whole 6 weeks after tryna cancel within the 2 weeks yeah I did my research has anyone had this problem before?.

Terrible. However booked through quantas who would allow me to add the correct weight for me moving to Sydney, but was put on a Jetstar flight for what reason I do not know. Jetstar wouldn’t allow me to add any more than an extra 10kg, which is pretty poor considering these two airlines work together. Neither airline came up with a good solution, feels like you’re dealing with con artists who make up their own rules

If I could leave no stars I would.
My wife flew from to Gold Coast by herself from Sydney - we have a son with a disability so requires additional support, medication equipments etc, once landed the staff in plane were not helpful with stuff, bags, pram etc to get her off the plane and then then ground staff gave her a mouthful for the amount of stuff she was carrying and said she shouldn’t be flying if can’t handle all the stuff - very bad airline airline with rude staff. They will charge to extra for eveything - won’t be flying again with them and once we made a complaint nothing was done - left a very sour taste in mouth

My flight with Jetstar was cancelled, and since the beginning of November I have been trying to get a refund that was already approved — yet I still haven’t received a single cent.

I booked through a third-party, and from the start Jetstar had incorrect contact details in their system. Because of this, I never received any emails. Despite over 10 phone calls and providing my correct email address at least four times, they continue to send emails to the wrong address. This is beyond frustrating and completely unacceptable.

Every time I call, I’m forced to explain the entire situation again. Customer support keeps opening new tickets instead of resolving the issue, which only wastes more time. I requested multiple callbacks from case managers — not once did anyone call me back.

Jetstar claims the refund has been sent. We checked my banking details three times, and everything is correct. I also confirmed with my bank that there are no issues on my end. I repeatedly asked Jetstar for proof of payment, but they simply ignore this request.

At this point, I feel disappointed, betrayed, and completely disregarded as a customer. The lack of accountability, poor communication, and failure to return money that is rightfully mine is unacceptable. I would strongly caution anyone considering flying with Jetstar.

My Case Number is 33707981

If I could give 0 stars I would. Terrible customer service, every encounter has been shocking with the staff. Constant delayed and cancelled flights, with no reimbursement or help whatsoever. Waste of money and never flying Jetstar again.

They were on time all the time we flu with them, but the plane was never cleand, it was very dirty, I even saw an olive on the aisle..
Another issue we had was that we had 90 kg baggage alloance but we had 2 small carry ons of 10 kg each and they asked us to pay 75 AUD for exceeding the 7 kg carry on allowance.. sow they were unwilling to make a concesion..

Do not use this shitty company.
Brisbane to Sydney 18hrs
First cancellation, then new flight delayed every 20mins
For f#{ks sake could have traveled halfway around the world in that time.
Please Ombudsman , strip these clowns of the License
I should have check reviews first . Would of seen the huge score of 1 out 5.

I recently had a flight with Jetstar from Sydney to Incheon on 22 December 2025, which was delayed until approximately 5:00 PM. Despite the delay, I would like to commend your cabin crew for their professionalism and care before, during, and after the flight. Overall, the onboard experience was very positive.

However, I had a serious concern regarding an issue I encountered during manual check-in while requesting a physical boarding pass.

One of their staff members initially assisted me and advised that I would not be issued a boarding pass because I allegedly required a Korean tourist visa, even though Incheon was only a transit point for me. As I was transiting through South Korea and not entering the country, I did not have a visa. Prior to my flight, I had researched the visa requirements online and understood that I was eligible to transit without one.

At the time, however, I trusted the staff member’s assessment, as she appeared confident and knowledgeable. When she maintained that I would not be allowed to board, I became extremely distressed. I had already made plans for my holiday in the Philippines, and the cost of my flights was significant. I was also aware that rebooking or refunding the ticket would not be possible.

For context, my itinerary was booked through a third-party agency and consisted of a connecting flight: Sydney to Incheon via Jetstar, and Incheon to Manila via Cebu Pacific.

Fortunately, I approached another staff member at the service desk to inquire whether any options were available despite knowing that a refund was unlikely. He was very kind, reassuring, and professional. He carefully reviewed my documents again and confirmed that I did not require a visa, as I was only transiting through Incheon. He then issued my boarding pass, and the staff member at the business class counter proceeded to check in my baggage. Thanks to their assistance, I was able to continue my journey and return home for the holidays.

While I understand that the initial staff member was doing her job and appeared genuinely concerned for my situation, the experience caused me unnecessary emotional distress. I was conflicted about raising this concern, as I do not believe her intentions were negative.

That said, I believe it is important to highlight the potential impact of incorrect visa assessments during check-in. I hope Jetstar can ensure that all frontline staff are fully informed and consistently trained on transit visa requirements, as incorrect advice can cause significant stress and disruption for passengers.

I am not writing to request disciplinary action against the staff member involved. My intention is simply to provide feedback so that similar situations can be avoided in the future and other passengers do not experience the same distress.

Jetstar is the worst airline I have ever dealt with and I will never fly with them again. They have cancelled both flights I’ve had with them, both just before the flight was due to leave. The staff are so rude, unhelpful, unapologetic and abusive. No one should ever take a chance flying with Jetstar, they are grossly incompetent and their customer service is appalling.

Not worth the money
Bought flights to cairns from Sydney
Plane was running 30 minutes behind schedule

My carry on was a kilo over the 7 kilos allowed and charged me an extra $75 for the extra kilo
When doing online check in they charge for choosing your own seats
Cabin crew are rude and snobbish
Never flying with them again I’d rather pay couple of hundred extra for better service