Jetstar Reviews 1,363

I have flown with Jetstar about 7 times in my life and 5/7 of those times, Jetsar messed up:
1. 2 of my flights were cancelled twice and I was only informed about it extremely last minute.
2. They also delayed my flight from Washington to Texas TWICE within the same day, and as you expect, we were informed about it LAST MINUTE.
3. My ticket had the wrong information on my flight to my investment platform end of the year conference, "Frontier Invest Corp". I was devastated after the incident because it made me get to my event venue late.

I'm starting to question the competency of the leadership in this organisation when the airline has consistently disappointed the customers with their unreliability. Suffice to say, I would only fly this airline as a last resort.

I can have a return flight almost 50% cheaper flying to Japan anytime than book 6 months in advance form Adelaide to Cairns return.

Your just a bunch of bastards and your also hurting the Australian tourism industry. I hope a strong competition comes here because I don't forgive and forget

Not impressed - made genuine error booking flights because mix and match flights, despite entering in travel date multiple times , I didn’t realise still had wrong date- wrong flights booked for months ahead in 2026, tried to get vouchers rather than cancel wrong flights and Jetstar not having a bar of it… didn’t fall within an hour of error (flights booked during work lunch break) and when I tried to fix error, calls to same airline busy told to phone back. This airline should run the NZ health system - no room for errors

Tried to book online three times. Used 2 different laptops, 2 browsers and 2 credit/debit cards in case there was something wrong at my end. Progress stopped at the last step each time. Called them twice and they could make a phone booking, but couldn't match the online price. Ended up booking the exact same Jetstar flights, but via Qantas website, which was quick and easy.

Absolutely trash.
Customer service was non existent.
Rude, assuming and uneducated staff who were full of attitude and a barely passable understanding of the language.
To top this off the pricing went from reasonably competitive to more expensive than Quantas.
Honestly not worth the headache for how little you save and how much more stress is induced from the absolute pathetic provider.

We paid for Flexi Plus return flights with Jetstar, a premium fare, and specifically selected row 1 for extra legroom and comfort as I’m not a great flyer. During our trip I experienced a medical episode and was really looking forward to getting home. Instead, Jetstar downgraded our fare to Starter, onsold our seats, and didn’t even seat us together. We had to request to be moved and were placed at the very back of the plane.

There was only one inflight service, which of course started at the front. Even after repeatedly explaining to staff what had happened regarding our seats an that I needed water to stay hydrated due to my medical situation, we were served last. The onboard crew did come back to us later and offered to help us lodge a complaint.

Trying to contact Jetstar has been equally frustrating. After all the back and forth we received just $64 for the seat selection, far from adequate given the downgrade, inconvenience, and stress.

Overall, Jetstar has proven to be completely untrustworthy and unreliable. We are Qantas frequent flyers but this will be our last with Jetstar! I honestly can’t recall a single trip with them that has gone smoothly. Thanks Jetstar, for always being reliably unreliable.

Both our carry on bags were weighed & came to just over 9kg in total.
Our check in bags were only 15kg. Total of 24kg not 30kg.

We were going to be charged an extra $75 for having just over 2kg in hand luggage. Disgusting.

Both my husband & I are not overweight ourselves either.

We will NEVER fly Jetstar again!!

Shittest airline you’ll ever go on. Period.

If they could they would charge for air. Worst airline ever. Non existent customer service. If things got f’ed up good luck trying to fix it. Australia needs more competition in the air industry.

The worst airline ever!! Always delayed. Never advise customers jammed in like cattle

I’ve never seen such a sh*t airline company period. Canceled flight last minute. Client support non existent. Refunds not considered.
What shocks me the most is that you need to pay for food inside a 8 hours plane and on the top of that you need to pay to watch movies.
Please never consider booking a flight with this company this is absolutely horrendous. Never ever again I will book a Jetstar flight.

Hey Jetstar, why don’t you add my individual weight to the carry on as well ? Given you want to add books bought at duty free , bottles , jackets anything that can add on more monies ? Stressing people at gates is kind of annoying . Giving us free passes to take a backback on the flight is hilarious . Why don’t you just bump up the flight fare and compete with airlines on fare that’s real.

Cancelled flight an hour before checkin while on the way to the airport. Every experience with Jetstar is terrible. Never again and will make sure no one I knows travels with them.

Flight cancellations and delays are normal. Suffering 2nd time a week row. No prompt action to help customers to reach their destination. Apology doesn't solve the problem. Unable to provide alternative flight with another aircraft for fully booked flight. No crisis management plan. Pathetic management that develops chaos among customer schedule. Sorry but this is reality.
Money minded airline corporation.

Jetstar=Never Again
Checked-in and ready to drop off luggage
Guess what…your flight cancelled (JQ672 10:30 am Sunday)
Why?….No reason given
Next flight 7 am next day offered
No hotel provided
No taxi to/from airport/hotel provided
“We can refund you if you like?!”…seriously?!!!
Barely apologetic
Cunty arrogant customer service
Online Complaints Live Chat: No response after 1 hr waiting!

We have just been told that we have been bumped on to the latest flight from Wellington to Auckland prior to our trip to Japan in March next year. When we queried this and asked the person we talked to if we could be booked on an earlier flight, he told us that there were none available. This was a downright lie as there are still multiple earlier flights to be booked, including our original flight. I wonder how stupid they think that we might be that we might not check their assertions, but they know that they have us over a barrel. I wonder if they are just trying to fill the most inconvenient flight of the day first which will probably be cancelled in the end because they haven't been able to fill it, putting out our entire trip

Provide the ZERO STAR for this pathetic Airline ever seen in my whole life.
Absolutely terrible experience with Jetstar! They cancelled my flight blaming ‘bad weather’ while all other airlines were still operating. I had both international and domestic connections booked together, and they gave completely impractical options that made no sense for my travel schedule. No proper assistance, no care for passengers, just excuses. Jetstar ruined my trip and caused unnecessary stress and expense. Never booking with Jetstar again — avoid them if you value your time and money!

Our family trip from Auckland to Bali with Jetstar was a nightmare. Jetstar turned what should have been a simple family holiday into an exhausting, stressful, and deeply upsetting experience. Staff took our stroller in Sydney and never returned it, leaving us without it for nine days in Bali. The Bali–Brisbane flight had a technical issue and was delayed for over three hours due to poor management, and on the final leg, our paid seats were moved to almost the last row, even though we had paid to sit near the front.

When I asked politely, the staff rudely said, “Take it or fly another day.” I was travelling with my three-year-old son, who has a severe fear of flying. We always sit near the front to reduce turbulence and help him stay calm. Being forced to sit at the back made it one of the most distressing flights we’ve ever had.

Rude, careless, and totally unprofessional, we’ll never fly Jetstar again.

So disappointed that our flight is delayed by 8hrs and 15mins so far due to poor weather in Sydney. I wouldn't mind but the other 9 flights since they bumped us to the back of the queue have all arrived there safely, most of them from Jetstar in GC. They gave us 10AUD so that will really help missing the transfer and accommodation check in in Sydney.
If I didn't mention that we would be stranded at 9pm (provided they don't delay again), that I don't have my medication and am struggling, I'd have nothing to complain about but, I have informed staff at the airport and online. They say they care about customer safety, just not enough to do anything about it!
What a terrible first experience, definitely avoid

Were told carry on was over so we ditched some things into the bin only to see the weight remain the same, thet tush us onto thr plane only to sot on the tarmac gor.an hour, fk these dogs never again, virgin shits all over Jetstar