Jetstar Reviews 1,362

Subject: Disappointing Experience on My Sydney to Auckland Flight

I recently travelled from Sydney to Auckland with Jetstar Airline, and I am very disappointed with the service. During the flight, I was not even offered a glass of water. A wheelchair was pre-booked through my travel agent, but the airline staff did not seem to care about elderly passengers or provide any proper assistance.

This experience was very upsetting for me and my family. We will never choose to fly with this airline again.

Terrible company, better pay a bit more to get a normal service

I could give minus for review if I have that option . They are just ripping off customers with their bad customer service abd extra charge on tiny hand pouch too..
This airlines has no business ethic.
Its so frustrating to travel with this airlines actually I ruined my whole week holidays thinking about this shit behaviour.
BIG NO TO JETSTAR

Two Jetstar flights, two major baggage delays.

JQ65 (Brisbane → Bangkok, 31 Aug 2025): Passengers waited nearly 2 hours for luggage while Jetstar crew bags were released first. No updates, no apology.

JQ66 (Bangkok → Brisbane, 4 Sept 2025): Flight left 4 hours late, and baggage was again delayed for over an hour on arrival.

After multiple emails and follow-ups, Jetstar dismissed the complaint by quoting their Conditions of Carriage and claiming “within 8 hours” is acceptable.
No responsibility. No goodwill. Just silence.

Passengers shouldn’t be treated as less important than crew.

Look, first of all, I was flying with my 10yr old. As I finished checking in online, the seats that were allocated to us were in different rows. So I had to pay an extra $35 or so for 2x flights, to change our seats so we were sitting together. It for sure felt like a ploy to get more money out of me.
If that wasn't hard enough, the morning of our 1st flight was from Sydney to Brisbane on the 4th of October 2025. My phone with all the details of the flight etc, had completely broken and I thought, all good, I already checked in, I'll just get new boarding passes from the staff and worry about everything else once I get home.
I entre the Jetstar area and one Jetstar staff member of an Indian male orientation, was the only staff member at the kiosk area. I tell him the situation, that I already checked in and just need help getting boarding passes. He doesn't really listen, and brushes me off to the kiosks where I pop in my details, and of course, no flight details found.
I go to him again, asking for help, and he hussles me over to the kiosks again to make sure I was operating the kiosk correctly only to find the same message pop up.
He rushes me over to the computer, I give him my I.D and try to explain to him again why I can't access my information. At this point I am totally stressed out. I tear up, and he tells me because I don't have my childs I.D that he can't print the boarding pass. I ask him how I'm meant to get the boarding passes if I have no access to anything because it is all on my phone. He walks away, gaslighting and saying I'm not listening to him, and he's giving me options to help, when in reality he had no patience at all to listen to me and actually help us out. During this slightly heated conversation, I am now distressed and crying and this man has literally walked away about 3x times, as he clearly didn't want to help us, tells me to go to the supervisor and she will help us. Jackie the supervisor was amazing, she heard me, gave me a proper helping hand and got us onto our flight.
I'm honestly very upset at this Jetstar experience. It's people like this man on customer service who make people uncomfortable asking for help. If you don't like your job, leave it. When people are in need of genuine help, people like Jackie are what make the world of difference !

Every time I get to checkout they say the current price is not available, absolute scam of an airline. Kept raising the price. Avoid at all costs. Flown with them before and it's always a terrible experience

I booked a flight with Jetstar on 06 Aug 2025 and paid in full using Afterpay - which has been completely paid and confirmed.
Now, just two days before my flight, Jetstar is claiming my booking is “pending payment” and is demanding I pay the full fare again at the airport if I want to board.
I’ve spent hours with their customer service receiving contradictory and misleading explanations. I also have Afterpay’s confirmation that Jetstar was fully paid.
This is unacceptable. Jetstar is trying to make me pay twice for the same ticket. If this is not resolved, I will escalate to regulators and pursue legal action.
Warning to other customers: keep all your payment records — Jetstar’s system failures can leave you stranded even after paying in full.

Disgraceful Experience – 8 Hour Delay From Bali to Melbourne!

If I could give Jetstar negative stars, I would. My flight from Bali to Melbourne was delayed a shocking 8 hours, and the entire ordeal was handled with zero care or accountability. Passengers were left stranded with little information, no proper support, and no genuine apology.

The staff were dismissive, communication was non-existent, and the so-called “assistance” was laughable. Families with children, elderly passengers, and exhausted travelers were left in the lurch, treated as if our time and wellbeing didn’t matter at all.

This experience was beyond frustrating — it was infuriating. Jetstar has shown complete incompetence and disregard for its customers. I would not recommend Jetstar to my worst enemy. This airline is unreliable, unprofessional, and a total disgrace.

Do yourself a favor: spend a little extra money and book with literally any other airline. Jetstar will only ruin your plans and your patience.

If there's an airline I will never fly on again, it's Jetstar. It's a shame Qantas is tied up with that. A national embarrassment to Australia. I tried to be loyal to OneWorld and Qantas has this trick where they sell you points but then they don't tell that any ticket you buy with those points has zero loyalty benefits. So here I am 15 hours on a Jetstar flight with no food or water and got zero points and lost my status so all for nothing.

JQ419 21/9 cabin manager Lisa and side kick Rani unprofessional and incompetent.
The elbows of an extra large male in the middle seat protruded into the chest of the female passenger in aisle seat who asked him to move arms he said “shut up you stupid b&@ch” the customer asked cabin manager Lisa to request man move his arms to his own seat . Lisa told her the person in middle seat is entitled to both arm rests so instead of doing her job and resolving an uncomfortable situation she made it all about herself !! “My last two flights/shifts were fine and now you are going to make this one an issue. If this carries on I’m going to remove one of you from this flight”
The passenger in the aisle tried to take a photo of the arm against her chest the male grabbed her phone threw it on the floor , Rani watched this and did nothing.
Cabin manager Lisa took female passenger to back of plane. Thereby rewarding the perpetrator. An incompetent, unprofessional, disgraceful outcome Lisa.

Coincidentally that week friends from Melbourne flew to Cook Islands via Auckland, I asked why NZ as Jetstar fly there directly only 6h however they explained they preferred to fly Air NZ which was more expensive and took several hours longer “anything to avoid Jetstar” I now absolutely understand and concur with the choice to boycott disgraceful Jetstar . You kicked an own goal Lisa and Rani and cost your airline more than your job is worth.

Small seats, charged for 1kg extra on 75kgs of paid baggage, have to pay to even watch a movie or food

I was so upset today when trying to help my friend receive a refund for an upcoming flight that she can no longer take as they have just found out she has a brain tumour.
After twice spending a long time in a chat, they said we can only get a credit. We have twice got certificates from the doctors at the hospital stating that she cannot fly. Now they (Jetstar) want us to ask the doctors for another certificate stating that she can't fly for 6 months before they'll give her money back.
We had to wait 30 hours before getting a bed in the hospital, I think the staff are a little busy. We were so appreciative of then taking the time to write the first 2 certificates, we're not asking them again.
The chat said that a transcript of the conversation would be sent to her email.
This didn't happen. Fortunately I have taken screenshots of it. This is the first time I've given a negative review for anything which shows how discusted I am in her treatment.

door came off and made it more exhilarating.

Horrible experience. Had a connecting flight from Japan to Australia. The flight was cancelled, and the next available one was two days later. They did not book a hotel for us, nor provided meal vouchers. They said to contact costumer assistance via chat and provide receipts, but the chat does not seem to allow to upload documents.

in the last 6 weeks i went to melbourne in august and september both flights were crap with a crappy payment system, i was @ melbourne airport i asked for help from a jetstar staff about the gate i need to go to i was ignored completely on my last trip.

I have made complaints to jetstar and asked to contacted via phone to discuss both of my complaints from august and september 2025 and i had no response i have asked not send emails as i currently dont have access to my email or others emails to get it to respond jetstar customer service people lied to me and i had enough.

The long wait times to get through to someone is utter ridiculous long times and they hang up on you the person.

I had to be put on another flight because they closed the baggage system early for that flight coming back to sydney and cost me $90 more to the transfer flight and that that hadnt even boarded yet my original flight was delayed about 20 mins due weather conditions but they didnt need to close the baggage that early and then make me addition $90 to transfer my flight to the next one.

DO NOT DO NOT FLY WITH JETSTAR BECAUSE U WILL ONLY COME OUT OF YOUR FLIGHTS AND AND PHONE CALLS DISAPPOINTED AND PISSED OFF WITH THERE PHONE CUSTOMER SERVICES.

Had flights booked for Fiji. 8 weeks out they changed our flights to one day later, no longer direct but via Sydney and 4 hours longer.

On the return leg they were sending us again via Sydney, one day later than originally booked and with an overnight layover.
No word about who would pay for the extra night in Sydney. Customer chatbot basically said they could change whatever they wanted as there is no contract to get us to our destination on the day we book. We needed to be in Fiji for a wedding the day after we had originally booked which would not be possible under their new schedule. Had to get a refund and pay extra $500 for flights on a different airline.
Never ever again.

I recently flew from Wellington to Auckland with my sister and my 5-year-old niece, and I’ve never felt so disrespected by airline staff. From check-in to boarding, one of Jetstar’s ground staff named ‘Anu’ who claims to be a supervisor was consistently rude, dismissive, and unfair.

At boarding, we were told our baggage was overweight by 4kg — no issue, we were prepared to sort it out. But instead of letting us step aside to repack privately, we were told in a very rude tone to “go in front, whatever you want to do” as if I am about to do something illegal and let me unpack everything publicly.

Meanwhile, I witnessed other passengers with overweight baggage being waved through, and others without luggage tags (bags not weighed) allowed to board with no issue. The inconsistency and bias were obvious.
When my sister tried to ask another staff member about adding baggage allowance online, the same woman cut in and snapped “you don’t talk to him, you deal with me.” Later, when we expressed frustration with her attitude (without being personal), she escalated and twisted the situation by calling us rude and threatened to offload us from the flight. Imagine that, threatening to stop a mother and 5-year-old child from flying, simply because we voiced frustration?!

I felt helpless, I even asked for a manager so someone can hear our side, but she told me she was the supervisor and “no one is going to deal with you.” It felt like abuse of power, and instead of listening or helping, she silenced us with ‘I am gonna offload you’.

This whole experience left us shaken and wondering — if we were locals or of a different background, would we have been treated the same? It certainly didn’t feel like it.
Jetstar, this is unacceptable. No paying passenger should be treated with such disrespect, especially when traveling with a child.

Honestly, if this is the kind of service that comes with a “budget-friendly” airline, I’d rather not. Respect and fairness should never be compromised, no matter the price of the ticket.

I flew on Jetstar flight JQ0066 from Bangkok to Brisbane on 13 September, returning home to Australia after travelling from Brisbane to Bangkok. This was one of the worst experiences I’ve had with any airline. A female staff member, who claimed to be a supervisor, was extremely rude and disrespectful not only to me but also to other passengers. She questioned us unnecessarily, refused to believe we are permanent residents of Australia, and behaved in a way that felt outright racist. It was as if she thought she was an immigration officer rather than an airline staff member. Her tone and attitude were completely unprofessional, arrogant, and demeaning.

This kind of behaviour is unacceptable from any airline employee, let alone someone in a supervisory role. It left me shocked and humiliated. This is the last time I will ever fly with Jetstar.

Poor Communication and Gate Changes Without Explanation
I travelled on Jetstar flight JQ206 from Auckland, New Zealand to Sydney, Australia on 12 September 2025. There were no professional communication or timely updates at any stage. Even after requesting information while waiting, no response was provided. Passengers were moved repeatedly — from Gate 4 to Gate 8, and then to Gate 4C — with no explanation for these changes. The lack of clear updates left many travellers confused and frustrated.
I hope Jetstar takes this feedback seriously and improves its communication processes so passengers can feel informed and respected during disruptions.

Awful. Jetatar is a scam with every step of the process designed to rip you off. Hidden fees, pointless charges. All designed to extract the most money from you without providing any services. Terrible.