Booking was easy but the price did change slightly but all in all booking has gone fine I’m just hoping the flights don’t change and our holiday is smooth
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not
Company replied
Thanks for the chance to comment. I did have a couple of attempts to book. It seems my credit card limit prevented me making the purchase but the messaging online did not provide this advise.... See more
Company replied
I didn't realize the tickets were in Australia dollars till it was too late. I would not have proceed if I had know as I was paying in NZ $ Making it more expensive.
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
More costly than service
More costly than service. Didn’t even notify for anything on time. Like flight was changed and notified just before one hour of flight. We tried to get boarding pass but the system showed no booking found.
It was really frustrating
May 12, 2026
Reply from Jettzy
Hi Sharma,
It was not a pre-planned schedule change. Instead, your flight was changed on the date of departure due to the late arrival of the incoming aircraft. However, it was only a 25-minute delay and did not impact your check-in.
Your booking was confirmed and is valid for travel.
Kind regards
Jettzy
Easy booking website
Easy booking website. The whole process was quick and straight forward.
May 12, 2026
Reply from Jettzy
Thank you for your positive feedback
My flight was delayed for more than 3…
My flight was delayed for more than 3 hours and I'm not sure how to get a refund
May 5, 2026
Reply from Jettzy
Hi there,
Please contact our team via support@jettzy.com so that we can review your booking and advise if we can apply refund for you.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Good Service
I requested a change which I as it turned out I did not need but I was so pleased that you did organize it so well done!
April 30, 2026
Reply from Jettzy
Thank you for your positive feedback
Would put 0 stars if I could
Would put 0 stars if I could. They booked my flight for the wrong day then wouldnt refund, exchange. I can see why they have such poor reviews as it is. I thought despite their poor rating/reviews i would give them a go because they are cheaper. But it's cheaper because it's misleading price that reflects not of the day you choose but of cheapest day to dly and automatically books the wrong day with no review before payment. My advice if your looking for someone reliable pay the extra 30-40 $ for a proper provider.
May 10, 2026
Reply from Jettzy
Hi there,
We have reviewed your booking log and can confirm that you selected the wrong date at your end. Your ticket has a non-refundable condition per its fare rules. If you wish to change the travel date, please get in touch with us at support@jettzy.com
Best
Jettzy
No issues
No issues, very easy system to use
One you’ve received the email,
Is there any way it could be downloaded the tickets to your wallet on the iPhone, just a thought!
Happy customer
May 11, 2026
Reply from Jettzy
Thank you for your positive feedback
Easy online booking
Easy online booking. Good communication. All done and no hassles at check in.
May 10, 2026
Reply from Jettzy
Thank you for your positive feedback
For an older person that doesn't like…
For an older person that doesn't like to do things on line, it was not difficult
May 10, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Jit,
We can help you with the date change. Please submit your request to support@jettzy.com
Cheers
Jettzy
Avoid! Would not recommend this booking…
Would not recommend this booking service- booked flights their calendar was glitching.The confirmation email came through and the incorrect dates were processed. Contacted them straight away.
Sent them a screen recording of their calendar which was continuing to glitch.
Multiple emails back-and-forth. They do not care for their customers. They just want to keep the money in the account. Refused to cancel, refund or change my flights.
Piss poor company - book direct. Even when it was their website issue the customer suffers and they continue to deny any fault when sent the evidence.
Absolutely joke. Avoid at all cost.
May 12, 2026
Reply from Jettzy
Hi Shawn,
We have reviewed your booking log and can confirm that you chose the travel dates at your end. There was no system error in this case.
Per your ticket's fare rules, it is non-refundable. We can help you to change the travel date but we must collect the airline change fee plus any applicable fare difference.
Kind regards
Jettzy
Not happy at all
May 7, 2026
Reply from Jettzy
Hi there,
We have reviewed your case and can see that our team sent you the ticket change quotation for your flight. Are you not happy because of the high change fee? Unfortunately, per the ticket's fare rules, you have to pay for the airline change fee, fare difference and we also have the reissue fee.
While the airline change fee and our reissue fee remain unchanged, you may change the travel date to see if the fare difference could come down cheaper. Please reach out to support@jettzy.com again if you need further assistance.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Straight forward booking process n price
Straight forward booking process n price
Happy with service
May 6, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.