easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
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I like that the process was smooth and ticket prices are cheap. But during the checkout, they suddenly changed the price and raised it to +65aud which was misleading to me.
Booking was easy but the price did change slightly but all in all booking has gone fine I’m just hoping the flights don’t change and our holiday is smooth
Company replied
Thanks for the chance to comment. I did have a couple of attempts to book. It seems my credit card limit prevented me making the purchase but the messaging online did not provide this advise.... See more
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Have a profound impact
I am not change the flight, I am change the surname, the ticket is not process within an hour, after I received the ticket, I am hand off the phone call, because I knew I need to pay for this mistake.
April 24, 2026
Reply from Jettzy
Hi Gao,
When you change the flight, the airline change fee will apply per your ticket's fare rules, no matter when you reach us in one hour or two hours.
Kind regards
Jettzy
Reply from Jettzy
Hi Abdul,
We would appreciate if you could share more details so that we could help.
Kind regards
Jettzy
Reply from Jettzy
Hi Joban,
We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.
Kind regards
Jettzy
Dont use them
Dont use them
Just book direct - its not worth the risk.
Instantly requested to change flights and couldnt get a hold of a very slow customer service until processed and then wanted enormous fees to change
April 17, 2026
Reply from Jettzy
Hi Ben,
- We handle customers' emails in order. From the email system, we can see that our team replied to your email on the same day. It is not possible to respond to you instantly right after you sent the email.
- Change fee is subject to your ticket's fare rules plus any additional fare difference.
Kind regards
Jettzy
Sneaky operations
Extra charges. Sneaky operations.
I am referring to the price while booking, and then you adding in extra charges on the final page.
April 16, 2026
Reply from Jettzy
Hi there,
After reviewing your booking, we cannot see any extra charges. What charges are you referring to?
Cheers
Jettzy
Reply from Jettzy
Hi Wilson,
Could you please share your booking number and request with support@jettzy.com so that we can assist you?
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Late price increase while payment processing
Flights booked and payment processing before a window pops up notifying of a price increase. Corrupt service, do not use.
April 26, 2026
Unprompted review
Reply from Jettzy
Hi Jim,
We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.
Thanks
Jettzy
Deceptive practices
Deceptive practices, price increases after entering bank details. A complete scam. I absolutely do not recommend them. And don't use the argument about prices being subject to change; I don't see why that should be in your favor and not the consumer's. $639 to $720!
In short, avoid them at all costs.
April 26, 2026
Unprompted review
Reply from Jettzy
Hi there,
We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Okay
It was okay, one ticket took 12 hours to be issued but was resolved with an email,
April 14, 2026
Reply from Jettzy
Thank you for your positive feedback
I could not make a change easily even…
I could not make a change easily even when I paid for the ability to change. Each flight had to be specifically requested rather than just setting my filters. No help from the middle man jettzy. They hook you with a good deal....and then make it painstaking to make any changes.
April 15, 2026
Reply from Jettzy
Hi Celena,
Our team already provided you with both rebook and refund options. We can see that you decided to refund the ticket.
If you require further assistance, please let us know.
Kind regards
Jettzy
Reply from Jettzy
Hi Mohanmad,
It is not free to change your flights!
Cheers
Jettzy
Excellent easy not changing the price…
Excellent easy not changing the price frequently
April 20, 2026
Reply from Jettzy
Thank you for your positive feedback
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