Jettzy Reviews 5,210

The worst experience for buying ticket
You play with customers in price

AVOID AT ALL COST..,,,, Worst compamy ever.

They need to change my flight time, but i cannot take that flight, when I have to cancel it, they asked for service charge.

This is completely outrageous when the service cannot be provided due to airline suddenly changes in times and the timing completely cannot match my plan,  therefore flight needs to be cancelled.  The service charge should be charged to airline,  not me.  And it is taking so long to refund.

Will never use thie company again.

Well explain and good deal

Warning to anyone that is going to use this company(Jettzy), just don’t, awful service from start to finish, changed our flight times numerous amount of times to the point of confusion.
Then 10 days before we travelled cancelled the flights altogether with no reasonable alternative flights, in fact they wanted us to change our holiday dates to fit there alternative offered flights.
Zero acceptance of any blame and zero acknowledgement or concept of what it has done to our holiday arrangements.
Then advised us there would be a $30 service fee per person kept back from the so called full refund, and it may take 12 weeks to be given a refund, again trying to blame the airline. Our business was not either the airline it was with Jettzy, they did nothing.
My advice, don’t deal with these 3rd party Mickey Mouse travel agents, they may seem cheaper but when it goes wrong, it will cost you more, very unreliable.
And this was the response from Jettzy:

Reply from Jettzy
12 minutes ago
Hi Jonathan,

We're sorry for the inconvenience caused by the operating airlines. As a travel agency, we do not cancel or change your flights. We follow the airline's policy to assist customers to rebook a new flight or refund the tickets if there is no alternative flight to rebook.

Due to the recent changes in fuel prices, it is no surprise that most of the airlines have been adjusting their flight schedules frequently.

In regards to our service fees, these are disclosed in our Terms & Conditions page that our customers are required to read and accept before paying for the tickets.

In regards to the refund processing time, we will have to wait for the airline to process the refund at their end and refund it back to us, before we could revert the money back to you. Thank you for your patience.

Kind regards
Jettzy

Look at the response to other dissatisfied customers in these reviews,
It’s just an automated text response.
There going to take $120 of us for doing absolutely nothing
, this is daylight robbery and shouldn’t be allowed to happen.
Through no fault of our own, we’re getting penalised, not even enough money within the company to give immediate refunds, speaks volumes folks.

I didn't realize the tickets were in Australia dollars till it was too late.
I would not have proceed if I had know as I was paying in NZ $
Making it more expensive.

Terrible - you changed my flights to a time I am unable to make. I requested a refund and you cannot even guarantee that, even though you are not proving the service I paid for. Also, you are now saying you, refund will take 13 weeks. I cannot get hold of anyone through calling and the email replies are basically useless. Terrible service I will never book through you again.

After pay for my booking ticket I received a confirmation email of my ticket quicker than expected
The only thing is the ticket price is a bit higher compared to other cities

It was disgusting they closed the check in 50 min before departure left so many passengers and charged 176$ extra for reschedule.Disgusting service.

At the end of my flight booking it charged me extra $68 with no notice. A Big Disappointment

Easy to book reasonable prices

Just easy to use and thorough

No real help
Team was trying to pull 100aud for the case under Australian Customers Service Regulations (my flight was delayed in mid section for 5 days) and to help me i was asked to pay 100 aud upfront.

Easy to do booking

​I am extremely disappointed with Jettzy's service. Due to an airline schedule change (Emirates), my itinerary became an "illegal connection" where my second flight departs BEFORE my first flight arrives. This is an involuntary change that I am not responsible for.
​Even though Emirates has confirmed in my file (PNR) that the rebooking to a direct flight should be done at NO COST, Jettzy is trying to extort $225 CAD in "service fees" to fix this impossible itinerary.
​They are holding my ticket hostage and refusing to follow the airline's own waiver notes. This is predatory behavior. I have contacted the airline directly and they confirmed Jettzy is the one blocking the free reissue.
​Avoid this agency at all costs if you value your money and peace of mind. I will be escalating this to the Canadian Transportation Agency (CTA) and the Consumer Protection Office.

Very happy that the booking was very straight forward and easy to navigate . Thank you

Booking process is easy
Price good

Fantastic customer service, sorted out an issue over email within a few hours. A seasoned traveller for over 40 years, it still left me impressed. Kudos.

Easy, cheap and quick 👍🤗

fast procession , price as advertised , no fuzz , no hidden ad-on cost

Easy yo navigate